Salesforce: Certified Administrator Exam! Trivia Quiz

60 Questions | Total Attempts: 356

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Salesforce: Certified Administrator Exam! Trivia Quiz

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Questions and Answers
  • 1. 
    • A. 

      Date Fields

    • B. 

      Currency

    • C. 

      Time Zone

    • D. 

      Language

  • 2. 
    What does the controlling field determine when field dependencies are being created?
    • A. 

      The values that appear in the dependent field

    • B. 

      The dependent fields that appear on a layout

    • C. 

      The default value populated in the dependent field

    • D. 

      The field-level security for the dependent field

  • 3. 
    Which data can be highlighted in a report using conditional highlighting?
    • A. 

      Grand totals

    • B. 

      Summarized totals

    • C. 

      Date fields

    • D. 

      Grouped by field names

    • E. 

      Summary formulas

  • 4. 
    What can be transferred from one user to another user during a mass transfer of account records? 
    • A. 

      Open activities

    • B. 

      Closed activities

    • C. 

      Open cases

    • D. 

      Related custom object records

    • E. 

      Closed cases

  • 5. 
    How can a system administrator grant user access to dashboards?
    • A. 

      Create and share data categories

    • B. 

      Share folders with public groups

    • C. 

      Designate running users

    • D. 

      Share folders with roles

  • 6. 
    What does a custom report type determine?
    • A. 

      The objects that are available when building a report

    • B. 

      The report format of the resulting report

    • C. 

      The fields that can be used as columns when building a report

    • D. 

      The custom summary formulas displayed in a resulting report

  • 7. 
    Where can conditional highlighting be used?
    • A. 

      Matrix reports

    • B. 

      Summary reports

    • C. 

      Enhanced List views

    • D. 

      Tabular reports

  • 8. 
    A sales user at universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the status change
    • A. 

      Sales quota

    • B. 

      Amount rating

    • C. 

      Forecast category

    • D. 

      Probability

  • 9. 
    The marketing team at Universal Containers use a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria
    • A. 

      Specify a default lead owner

    • B. 

      Specify a default lead creator

    • C. 

      Create an escalation rule to route unassigned leads

    • D. 

      Create a validation rule to route unassigned leads

  • 10. 
    The cloud scheduler has which capability? 
    • A. 

      The cloud scheduler can be enabled at the user profile level

    • B. 

      The cloud scheduler allows users to view available meeting times on lead and contact calendars

    • C. 

      Salesforce can automatically propose multiple meeting times based on Salesforce user calendars

    • D. 

      A custom logo can be added to the meeting request email sent to a contact or lead.

  • 11. 
    A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "Create: profile permission for Campaigns.   How should a system administrator grant the correct access to the user?
    • A. 

      Assign the user to the standard Marketing User profile

    • B. 

      Select the Marketing User checkbox on the user record

    • C. 

      Grant the user delegated administration rights to campaigns

    • D. 

      Create a campaign sharing rule to grant access to the user

  • 12. 
    • A. 

      Campaign hierarchy fields

    • B. 

      Campaign influence related list

    • C. 

      Opportunity sales process

    • D. 

      Primary campaign source field

  • 13. 
    Universal Containers requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system administrator use to accomplish this
    • A. 

      Account report export

    • B. 

      Data loader

    • C. 

      Account analytic snapshot

    • D. 

      Data export service

  • 14. 
    Which statement about sharing rules is true?
    • A. 

      Sharing rules grant read/write or delete access to records

    • B. 

      Sharing rules are required in public read/write organizations

    • C. 

      Sharing rules open up access to records

    • D. 

      Sharing rules grant record access to roles and public groups

  • 15. 
    What will occur when a system administrator creates a dynamic dashboard
    • A. 

      The data displayed varies based on the user viewing the dashboard

    • B. 

      The dashboard components resize based on the device users to view the dashboard

    • C. 

      The dashboard refreshes automatically whenever the underlying data changes

    • D. 

      The dashboard automatically send an email when the underlying data changes

  • 16. 
    Sales managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time off requests.   Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model
    • A. 

      "Read for Accounts"

    • B. 

      "View All Data"

    • C. 

      "Read for Opportunities"

    • D. 

      "View All for Opportunities"

  • 17. 
    A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records. How can this be accomplished?
    • A. 

      Use similar opportunities to update the opportunities

    • B. 

      Create a list view for opportunities and update using inline editing

    • C. 

      Export opportunities and update using the import wizard

    • D. 

      Export opportunities and update using the data loader

  • 18. 
    Criteria-based sharing rules can be created for which objects?
    • A. 

      Leads

    • B. 

      Campaigns

    • C. 

      Contacts

    • D. 

      Opportunities

    • E. 

      Accounts

  • 19. 
    Which statement about Chatter posts and comments is true?
    • A. 

      Posts to a user's profile are hidden from anyone below that user in the role hierarchy.

    • B. 

      Posts made to a user's profile are visible to all users in the organization.

    • C. 

      Updates to the Chatter feed on a record are only visible to users with access to the record.

    • D. 

      Posts to a user's profile can be made private by checking the lock icon.

  • 20. 
    What should a system administrator consider when deleting a custom field?
    • A. 

      Field used in workflow and assignment rules cannot be deleted

    • B. 

      Field values should be archived before a field is deleted.

    • C. 

      Existing field values must be transferred to a new custom field

    • D. 

      Fields must be removed from page layouts after being deleted

    • E. 

      Deleted fields and values can be restored from the recycle bin within 15 days.

  • 21. 
    Universal Containers set the organization-wide default setting for opportunities to private. Which records will an opportunity pipeline report return?
    • A. 

      Opportunities owned by the user running the report and users below them in the role hierarchy

    • B. 

      Opportunities owned by the user running the report and users in the same role in the role hierarchy

    • C. 

      Opportunities for the entire sales organization regardless of the user running the report

    • D. 

      Opportunities for which the user running the report is also the account owner

  • 22. 
    When are validation rules applied when using Salesforce for Outlook?
    • A. 

      Every time a user views a record

    • B. 

      Every time a record is updated

    • C. 

      Every time data is synchronized with the server

    • D. 

      Every time a record is saved

  • 23. 
    Which statement about Community experts is true?  
    • A. 

      Community experts can be designated for Salesforce Ideas

    • B. 

      Community experts can manage Salesforce Ideas categories

    • C. 

      Community experts are designated by an icon

    • D. 

      Community experts can delete inappropriate community content

  • 24. 
    When should a system administrator consider using the Salesforce AppExchange
    • A. 

      To find answers to Salesforce application questions

    • B. 

      When standard Salesforce functionality needs to be extended

    • C. 

      To submit ideas for Salesforce application enhancements

    • D. 

      When looking for pre-built custom applications and tools.

  • 25. 
    • A. 

      Formula fields

    • B. 

      Data Validation rules

    • C. 

      Record Types and read only page layouts

    • D. 

      Workflow field updates

  • 26. 
    What can a marketing user do using the Manage Members button on a campaign record?
    • A. 

      Create a custom report including all campaign members

    • B. 

      Import new leads and associate them with the campaigns

    • C. 

      Associate existing opportunities with the campaign

    • D. 

      Associate existing contacts with the campaign

  • 27. 
    Which is a capability of the service cloud console? 
    • A. 

      It provides data visibility by combining a list view and related records on one screen

    • B. 

      It allows agents to view key record information in the highlights panel

    • C. 

      It preserves the context of calls using primary tabs and subtabs

    • D. 

      It allows access to data by opening each record in a new window

    • E. 

      It allows agents to take notes in an interaction log while on a call

  • 28. 
    What can an administrator customize for the service cloud?
    • A. 

      Whether the record opens as a primary tab or subtab

    • B. 

      The fields displayed in the highlights panel

    • C. 

      The interaction log fields displayed for objects without an activity history related list

    • D. 

      Whether the softphone displays in the footer or sidebar

    • E. 

      The objects displayed in the navigation tab

  • 29. 
    Which step is required when configuring salesforce for outlook?
    • A. 

      Enable the chatter feed sync with outlook

    • B. 

      Select sync direction and conflict behavior

    • C. 

      Assign users and profiles to a configuration

    • D. 

      Select the appropriate configuration template

  • 30. 
    • A. 

      Files uploaded to the documents tab

    • B. 

      Files uploaded to knowledge

    • C. 

      Files attached to a chatter profile post

    • D. 

      Files attached to a chatter group post

  • 31. 
    What are the features of mobile lite? 
    • A. 

      It is a free version that does not require license

    • B. 

      Mobile lite is supported for partner portal users

    • C. 

      A system administrator must enable mobile lite in order for users to be able to use it

    • D. 

      Mobile lite users can view, create, edit, and delete accounts, assets, contacts, leads, opportunities, events, tasks, cases, and solutions

    • E. 

      Administrators must assign users to a mobile configuration license before it can be used by a user

  • 32. 
    If a user selects the manage members button on a campaign they will be able to select
    • A. 

      Add members - Search

    • B. 

      Add members - Import file

    • C. 

      Edit members - Search

    • D. 

      Add member - Profile

    • E. 

      Update and add members - Import file

  • 33. 
    Which of the following are setting options for the user interface?
    • A. 

      Enable collapsible sections

    • B. 

      Show quick create

    • C. 

      Show customer sidebar components on all pages

    • D. 

      Transfer all open opportunities

    • E. 

      Enable drag-and-drop scheduling on list views

    • F. 

      Enable chatter

  • 34. 
    • A. 

      Private groups are not displayed in the groups tab

    • B. 

      Private group posts are visible to the owner and anyone above in the role hierarchy

    • C. 

      Users with the "manage chatter groups" can create groups

    • D. 

      Any chatter user can create public or private groups

  • 35. 
    Which type of file can be accessed from the files tab? 
    • A. 

      Files attached to a chatter group post

    • B. 

      Files in content workspaces

    • C. 

      Files attached to a chatter profile post

    • D. 

      Files uploaded to the documents tab

    • E. 

      Files uploaded to the solutions tab

  • 36. 
    You can share the dashboard components snapshot with everyone in the company with chatter?
    • A. 

      No, we cannot share with the company

    • B. 

      No, we cannot share with people who do not have access to tha dashboard

    • C. 

      Yes, we can share, but only people having access to the dashboard will be able to see the data

    • D. 

      Yes, and everyone will be able to see it regardless of access to dashboard

  • 37. 
    Which type(s) of the file(s) is accessible through content?
    • A. 

      Audio files

    • B. 

      PPT and video files only

    • C. 

      Content can include all file types

    • D. 

      Files attached to a chatter file post

    • E. 

      Video files

    • F. 

      Microsoft powerpoint presentations

  • 38. 
    Which statements are true for the cloud scheduler? 
    • A. 

      Available in group, professional, enterprise, unlimited and developer editions only

    • B. 

      Enabled by default for all organizations

    • C. 

      You can automatically see the new meeting request button on all eligible contact, lead, and person account detail pages

    • D. 

      Meeting organizers cannot use cloud scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting

    • E. 

      Administrators can add or remove the new meeting request button on multiple page layouts using the quick setup method

  • 39. 
    Which can be accessed by a chatter-free user?
    • A. 

      People

    • B. 

      Content

    • C. 

      Profiles

    • D. 

      Groups

    • E. 

      Files

    • F. 

      Leads

  • 40. 
    • A. 

      Notify the product manager using opportunity update reminders

    • B. 

      Enable sales teams and allow users to add the product manager

    • C. 

      Use similar opportunities to show opportunities related to the product manager

    • D. 

      Enable account teams and allow users to add the product manager

  • 41. 
    An administrator wants to set up ideas and answers for their organization. what can they use in both of these?  
    • A. 

      Status

    • B. 

      Community expert

    • C. 

      Categories

    • D. 

      Sharing rules

  • 42. 
    A salesrep needs to create a schedule for his opportunity products. what types can he create? choose 2  
    • A. 

      Forecast

    • B. 

      Quota

    • C. 

      Revenue

    • D. 

      Products

    • E. 

      Quantity

    • F. 

      Quality

  • 43. 
    What capabilities does a system administrator have for tasks? choose 2  
    • A. 

      Record types can be created for tasks

    • B. 

      Tasks can have multi day events and all day events

    • C. 

      Sharing rules can be used to restrict access to tasks

    • D. 

      Field visibility can be restricted using FLS (field level security)

  • 44. 
    • A. 

      The import file should include a record owner for each record

    • B. 

      Currency lead values will default to the personal currency of the record owner

    • C. 

      Data should be de-duplicated in the import file prior to import

    • D. 

      Validation rules are not triggered when importing data using the import wizard

  • 45. 
    What are limitations to time triggers in workflow rules? choose 2  
    • A. 

      Time triggers do not support minutes or seconds

    • B. 

      You can't archive a product or price book that has pending actions

    • C. 

      If a campaign member based on a lead is converted prior to completion of time based workflow, actions associated with it, salesforce is unable to perform using those time based workflow actions

    • D. 

      You cannot deactivate a workflow rule that has a pending time based action

  • 46. 
    Process visualizer can be used to do which of the following? choose 3  
    • A. 

      Display a flowchart of each saved approval process

    • B. 

      Reinforce your company's policies by documenting the decisions you reached when the approval process was designed

    • C. 

      Print an annotated version of the approval process, where numbers added to the diagram correspond to details in a table, which is included in the printable view

    • D. 

      Save an approval process template that can easily be replicated and modified for other uses

  • 47. 
    A user has a marketing user profile but she is unable to create new campaigns. she doesn't even have a new button in her campaigns homepage. what restricts her from creating new campaigns?  
    • A. 

      Her user profile does not have create permission on campaigns

    • B. 

      Her user account is not assigned with a marketing user feature license

    • C. 

      She does not have visibility on campaigns or she and her subordinates have no open opportunity

    • D. 

      She does not have marketing user checkbox checked in her user profile

  • 48. 
    What can you do in the appexchange? Choose 4  
    • A. 

      You can browse and demo appexchange apps submitted by other salesforce users

    • B. 

      Install apps from the appexchange and deploy it into your salesforce environment

    • C. 

      Shop for apps and components built for your computer

    • D. 

      Share your own customizations as an app on the appexchange

    • E. 

      Rate and comment on apps available in the appexchange

  • 49. 
    What is true if a record is "locked"? choose 2  
    • A. 

      Salesforce prevents the record owner from editing or deleting the record

    • B. 

      Users must have "modify all" object level permission for the given object or "modify all data" permission to edit the locked record

    • C. 

      If the record is a campaign, you cannot add campaign members prior to approval

    • D. 

      You can still edit the default action for initial submission and recall actions

  • 50. 
    A telecom company is implementing salesforce in its service and support department. they want to receive emails in salesforce so that a case will be created for the new incoming emails. they also want to set it so that if an email contains words such as "frustrated", "aggravated" and the likes will automatically be routed to tier 2 support. what case management feature will have to be used in order to satisfy the above requirements? choose 2  
    • A. 

      Case escalation rules

    • B. 

      Email to salesforce

    • C. 

      Email to case

    • D. 

      Case assignment rules

  • 51. 
    What are the key benefits of territory management? Choose 4  
    • A. 

      Ability to use account criteria to expand a private sharing model

    • B. 

      Support for complex and frequently changed sales organization structures

    • C. 

      Support for complex and frequently change lead queue members list

    • D. 

      Support for transferring users between territories. with the option to retain opportunities

    • E. 

      Multiple forecasts per user, base on territory membership

  • 52. 
    Assets are related to which of the following sets of objects?  
    • A. 

      Opportunities, Products, Cases, Accounts, and Contacts

    • B. 

      Products, Cases, Accounts, and Contacts

    • C. 

      Cases, Contracts, Accounts, and Contacts

    • D. 

      Opportunities, Cases, and Accounts

    • E. 

      Opportunity Line Items, Cases, Accounts, and Contacts

  • 53. 
    All of the following may be uploaded to the AppExchange Directory EXCEPT:  
    • A. 

      Custom Tabs

    • B. 

      Custom Fields on Custom Objects

    • C. 

      Custom Fields on Standard Objects

    • D. 

      Custom Assignment Rules

  • 54. 
    How can a system administrator add users to a salesforce organization using chatter free? choose 2  
    • A. 

      Enable invites to allow users to invite others within specified email domains

    • B. 

      Create users in the organization and assign them a chatter free license

    • C. 

      Assign chatter free licenses to users outside the specified email domains

    • D. 

      Assign chatter free licenses to existing salesforce users

  • 55. 
    Which functionality is available when solution categories are enabled? Choose 2  
    • A. 

      Ability to create solution category custom reports to find uncategorized solutions

    • B. 

      Ability to control the visibility of specific solutions in the customer and self service portals

    • C. 

      Ability to automatically assign a solution to all sub categories below the parent directory

    • D. 

      Ability to control the visibility of specific solutions in the solutions and cases tabs

  • 56. 
    Universal Containers pushes an account number from an external accounting system into Salesforce. Sales account number in Salesforce, but must not be able to modify it under any circumstances. How can a system administrator meet this requirement?  
    • A. 

      Remove the "Edit" permission on the account object for the sales user profile.

    • B. 

      Set the account number field to read-only on the page layout assigned to the sales user profile.

    • C. 

      Set the field-level security for account number to visible and read-only for the sales user profile.

    • D. 

      Set the organization-wide default settings for accounts to read-only.

  • 57. 
    Universal Technology sells software and consulting services. The software sales team uses a different sec of sales stages than the consulting services sales team. How can a system administrator set up the process'?  
    • A. 

      Create a separate lead process for the software sales team and the service sales team.

    • B. 

      Use a validation rule to prevent the software team from accessing the services team's sales process.

    • C. 

      Create a unique l¬ęst of opportunity stage picklist values for each sales process

    • D. 

      Create a record type for each sales process and assign it to the appropriate profiles

  • 58. 
    What can be viewed using the process visualizer?  
    • A. 

      Sales processes

    • B. 

      Workflow rules

    • C. 

      Support processes

    • D. 

      Approval processes

  • 59. 
    In order to set up Mobile Lite for users, the system administrator should do which of the following  
    • A. 

      Define Mobile Configuration(s)

    • B. 

      Define Data Sets

    • C. 

      Test

    • D. 

      All of the above

  • 60. 
    The system administrator has been asked to create a way to track Shipments of products to customers; Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e., Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create:
    • A. 

      A cross object formula displaying Opportunity ID on the Shipment record

    • B. 

      A Master - Detail relationship on the Shipment object to the Opportunity object

    • C. 

      A lookup relationship on the Opportunity object to the Shipment object

    • D. 

      A lookup relationship with a lookup filter from Opportunity to Shipment