4.4.11

8 Questions

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4.4.11

Team Talk Trivia


Questions and Answers
  • 1. 
    Early Equipment Upgrade Exceptions can be processed after __ months
    • A. 

      10

    • B. 

      12

    • C. 

      18

    • D. 

      24

  • 2. 
    If a customer is within 7 days of completing 18 months of their contract and they would like to get new equipment today, use memo code ____ , to notate their account.
    • A. 

      SA76

    • B. 

      SA87

    • C. 

      EEUE

    • D. 

      1TME

  • 3. 
    Customers on Belief Plans can upgrade their equipment at anytime, combining points and the EEUE process.
    • A. 

      True

    • B. 

      False

  • 4. 
    Mailers will be sent to Belief Plan customers, encouraging them to sign up for My Account. Which of the following statements is true?
    • A. 

      230,000 Belief Rewards customers have been selected to receive the mailer.

    • B. 

      If the customer registers or logs into MyAccount between April 1 and April 30, they will receive 1000 Belief Points.

    • C. 

      There are two versions of the mailer.

    • D. 

      Only customers who receive the mailer will be eligible to receive the points

    • E. 

      All of the above

  • 5. 
    Effective ______, we will change the amount of the Regulatory Cost Recovery Fee (RCRF) from $0.96 to $1.15 per CTN.
    • A. 

      April 1

    • B. 

      April 15

    • C. 

      April 30

    • D. 

      March 31

  • 6. 
    Customers using Mobile Email on a daily basis should be put on a Daily Data Plan to save money.
    • A. 

      True

    • B. 

      False

  • 7. 
    Customers who incur roaming charges for My Contacts Back Up should remove the application to prevent further charges.
    • A. 

      True

    • B. 

      False

  • 8. 
    After a customer has made a payment arrangement, they can perform the following activities:
    • A. 

      Add a Line

    • B. 

      Process an EEUE

    • C. 

      Bill equipment to their Account

    • D. 

      All of the Above

    • E. 

      None of the above