220 602 It Technician Career Path

46 Questions | Total Attempts: 107

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Career Quizzes & Trivia

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Questions and Answers
  • 1. 
    You install a hard drive and reload the OS on  A laptop pc you come across a problem (The hibernation  not working )what you gonna do
    • A. 

      Reload The OS

    • B. 

      Reload the BIOS

    • C. 

      Reload Your emmotions

    • D. 

      Do not do nothing it happens all the time

    • E. 

      Download a third party soft ware

  • 2. 
    What you do if a customer called you a (You are ******ing Idiot)
    • A. 

      Beat the hell out of him

    • B. 

      Smile and continue working

    • C. 

      Cry to draw the customer sympathy

    • D. 

      Call 911

    • E. 

      Stay calm and leave the work area with approval of your supervisor

  • 3. 
    A customer is explaining to you that his daughter has a dog that likes to jumb around and make a mess and that the dog stepped on the lcd screen and broke it what should be your response?
    • A. 

      Tell the customer that he needs to get serious and tell the problem

    • B. 

      Tell the customer about your dog and his silly tricks

    • C. 

      Listen to the customer and interact in a professional manner

    • D. 

      Call your boss and tell him about the customer's dog

    • E. 

      Tell the customer that you have a lot of other customers waiting

  • 4. 
    What is your response to a call about a clicking hard drive
    • A. 

      Data need to be backed up as soon as possible and monitor needs to be replaces

    • B. 

      It s okay my hard drive clicks all night long but who cares

    • C. 

      Data need to be backed up as soon as possible Hard drive is dying

    • D. 

      Speakers are experiencing EMI

    • E. 

      It s not a hard drive isue it s the cpu

  • 5. 
    To create a folder in windows xp
    • A. 

      System properties\files and folders\right click my folder \new

    • B. 

      Right click an empty area and click add a folder

    • C. 

      File\new\folder

    • D. 

      File \folder\newfile

    • E. 

      That is impossible

  • 6. 
    You go to a job in a store to fix a client's pcevery body is mad and pissed ,what should you say
    • A. 

      Hey every body the tech is here

    • B. 

      I will do my best to fix this pc if I fail do not beat me up

    • C. 

      Is a calm voice say as tech I will do my best to fix this compute and data loss may occur

    • D. 

      Leave immidiately

    • E. 

      Ignore every body they are just some mad people

  • 7. 
    Bridges and switches function in which of the OSI layers
    • A. 

      Physical

    • B. 

      Mental

    • C. 

      Data

    • D. 

      Network

    • E. 

      None of the above

  • 8. 
    For a windows machine to boot successfully which of the following files is critical
    • A. 

      Pagefile.sys

    • B. 

      Ntldr

    • C. 

      Cmd

    • D. 

      Ppp

    • E. 

      System .dll

  • 9. 
    You go to a customer home to fix a pc problem ,the customer has big dog walking a round you do not really feel safe and the customer is telling you that the dog is very peacefullwhat dhould you do
    • A. 

      Try to pet the dog and see how it will react

    • B. 

      Leave the site upon supervisor approval

    • C. 

      Ask the customer to make sure the dog do not go crazy

    • D. 

      Ask the customer to keep the dog in some room far from the technician

    • E. 

      Tell the customers that dogs can really hurt when they are mad

  • 10. 
    A utility used to test network connectivity
    • A. 

      Ping

    • B. 

      Ipconfig

    • C. 

      Netstat

    • D. 

      Dns

    • E. 

      Http

  • 11. 
    A cammand prompt utility used to see what computers are connected to ur machine
    • A. 

      Ns lookup

    • B. 

      Netstat

    • C. 

      Ping

    • D. 

      Ipconfig

  • 12. 
    What is the command for installing recovery console
    • A. 

      Nt.console

    • B. 

      Console.exe

    • C. 

      Cmdcons/rebuild

    • D. 

      \winnt32/cmdcons

    • E. 

      /winnt/cmdcons

  • 13. 
    How many primary partitions can be installed on a hard drive
    • A. 

      6

    • B. 

      8

    • C. 

      9

    • D. 

      7

    • E. 

      4

  • 14. 
    Cd comman is used for
    • A. 

      Focusing the command on the drive or path you like to test

    • B. 

      Command line utility used for creating cd

    • C. 

      Focus on the problem for good.exe

    • D. 

      Deletes files and folders

    • E. 

      Cd doesnot work on xp

  • 15. 
    What kind of cable used to patch to pcs togather
    • A. 

      Rg45 cable

    • B. 

      Modem cable

    • C. 

      Cross over cable

    • D. 

      Pass over cable

    • E. 

      Coax cable

  • 16. 
    A device that is used for back up in a corpration enviroment
    • A. 

      Linear tapes

    • B. 

      Cds

    • C. 

      Dvds

    • D. 

      Usb drives

    • E. 

      Floppy disks

  • 17. 
    Check                      when  fixing a flickiring screen
    • A. 

      Refresh rate

    • B. 

      Resolution rate

    • C. 

      Tax rate

    • D. 

      Power rate

    • E. 

      The keyboard

  • 18. 
    Mac address in listed under in ipconfig/all list
    • A. 

      Mac address

    • B. 

      Physical address

    • C. 

      Ssid address

    • D. 

      Admin address

    • E. 

      The real address

  • 19. 
    A customer insists that your last visit did not fix the problem but made it worseand the customer insist that you must pay him back his money
    • A. 

      Pay him back

    • B. 

      He should have read the small print in your website before contacting you

    • C. 

      You are not responsible for his problem you did your best and you are sure he did some thing wrong and you are not paying him back

    • D. 

      Ignore the customer he will tire himself out

    • E. 

      Tell the customer that you owe him one fix and more than that he has to pay the fees

  • 20. 
    A customer call and tell you that his computer make creepy noises at night and shut of on its own and some times the screen go black and go back when the mouse is moved
    • A. 

      Record what the customer said and post it on you tube people will love it

    • B. 

      Tell the customer to wake up is he retarded

    • C. 

      Tell the customer that some times when the powr consumption options are enabled the hard drive stops and the screen go to screen saver mode

    • D. 

      Tell the customer that the computer is haunted

    • E. 

      Tell all your friends about that story they will laugh you will be cool

  • 21. 
    A customer tells you that he is an expert and he know every thing about computers
    • A. 

      Tell why do not you fix it your self

    • B. 

      Ask the customer a series of questions to see if he is really an expert

    • C. 

      Listen to the customer and respect the fact that he is an expert and do not forget to follow the trouble shooting procedures as done with every customer

    • D. 

      Make the customer fix the oroblem and watch you may learn some thing new

    • E. 

      Ask the customer to tell you how to fix the problem

  • 22. 
    A computer freezes up after the windows logo screen
    • A. 

      Boot into the advances options and select safe mode with networking

    • B. 

      Boot to last know good configuration

    • C. 

      Reload the OS

    • D. 

      The hard drive is not good

    • E. 

      Find the cable that is reponsing for the screen

  • 23. 
    Before you start any fixes or changes
    • A. 

      Get paid first

    • B. 

      Back up DATA

    • C. 

      Back up your truck you may need to run

    • D. 

      Back up the bios

    • E. 

      Go ahead and jumb into it

  • 24. 
    Your coworker is asking you to help her send an e-mail to who ever ,and she needs to and cause she can only receive email
    • A. 

      Servers have died

    • B. 

      Pop3 needs to be configured

    • C. 

      Smtp needs to be configured

    • D. 

      There is no connection check the cables

    • E. 

      Ping the computer where she wanna send messages to test connectivity

  • 25. 
    To start task manager
    • A. 

      Alt clr del

    • B. 

      Alt del windows key

    • C. 

      Shift t

    • D. 

      Shift del

  • 26. 
    To stop programs from loading up while booting use
    • A. 

      Regedit32

    • B. 

      Regedit.txt

    • C. 

      Regedit.exe

    • D. 

      Regedit32.exe

    • E. 

      Msconfig

  • 27. 
    A computer that is put in the dmz to catch the bad guys is called
    • A. 

      The track pc

    • B. 

      The honey pot

    • C. 

      The gold pot

    • D. 

      The real deal

    • E. 

      The firewall

  • 28. 
    To view all attempts to log in on a xp machine you should check
    • A. 

      Device manager

    • B. 

      Event view

    • C. 

      Task manager

    • D. 

      Windows explorer

    • E. 

      None of the above

  • 29. 
    In which of the following you can detemine what programs can be used and what users can and cannot do
    • A. 

      Local policy

    • B. 

      User policy

    • C. 

      Group management

    • D. 

      Group policy

    • E. 

      Networking policy

  • 30. 
    You had one of your orginizations' pcs hacked in by some geek on a dial up connection what should you do
    • A. 

      Turn off all the pcs on the organization

    • B. 

      use your experience to send the hacker one of your own home made trojans to let him know who is he messing with

    • C. 

      Disconnect the hacked mchine and disable the guest account

    • D. 

      Reload the OS

  • 31. 
    You configure a windows machine to abtain a dynamic ip still the machine is not obtaining the dynamic ip address?
    • A. 

      The network cable is unplugged

    • B. 

      The computer has a virus

    • C. 

      The virus has a computer

    • D. 

      The cable needs to be replaced

    • E. 

      Dhcp server is down

  • 32. 
    What are the programs in bios are called
    • A. 

      Bios language

    • B. 

      Firmware

    • C. 

      Bios programs

    • D. 

      Read me programs

    • E. 

      Antivirus program

  • 33. 
    You are installing a switch in room for 10 computers you will plug and remove some cables what hazard should you be aware off
    • A. 

      Electrical shock

    • B. 

      Muscle strain

    • C. 

      Tripping

    • D. 

      Dust on your eyes

    • E. 

      Nothing at all you will be fine

  • 34. 
    Why do you need to restart your pc after installing some programs
    • A. 

      For the computer to relax it s really alot of work

    • B. 

      For the technician to get a break

    • C. 

      For changes and configuartions to take place

    • D. 

      For no reason it s just a routine all computers do that

    • E. 

      To make the computer run faster

  • 35. 
    In windows xp what service controlls the queue for the pinter s
    • A. 

      Ip config

    • B. 

      Ms config

    • C. 

      Spooler

    • D. 

      Logs.exe

    • E. 

      Mscotract

  • 36. 
    You get an error message error log full that means you need to
    • A. 

      Add a new hdd to add more memory

    • B. 

      Back up all files and delete them to clear the log

    • C. 

      Use the event viewr to creat a new windows recovery

    • D. 

      Go to event viewer and clear the logs

    • E. 

      Type regedit32.exe

  • 37. 
    What is the maximum length of a parallel cable
    • A. 

      10fts

    • B. 

      15fts

    • C. 

      20fts

    • D. 

      25 fts

    • E. 

      30fts

  • 38. 
    A command that replicate files 
    • A. 

      Copy

    • B. 

      Ren

    • C. 

      Move

    • D. 

      Edit

    • E. 

      Tree

  • 39. 
    To configure a pc to use a static ip address that requires choose all what applies
    • A. 

      Dhcp server address

    • B. 

      Wins server address

    • C. 

      Dns server address

    • D. 

      Your local isp email address

    • E. 

      Gat way address

  • 40. 
    A pc that is always on line (on the internet) needs to have regular
    • A. 

      Bad files scan

    • B. 

      New files scan

    • C. 

      Antivirus scan

    • D. 

      Anti depression scan

    • E. 

      All the random scan

  • 41. 
    After you installed a laser printer you need to
    • A. 

      Load it with papers

    • B. 

      Do your self a favour and go have your launch

    • C. 

      Print some pictures

    • D. 

      Print a test page

    • E. 

      Print windows directory

  • 42. 
    The prinout is warm and in a laser printer why
    • A. 

      The high voltage in a laser printer makes it hot

    • B. 

      The fuser roller is hot

    • C. 

      The drum is hot

    • D. 

      The laser is hot

  • 43. 
    You have just replaces a laptop's mobo and you get a call from the client stating that the wire less signal strength is low
    • A. 

      You forgot to charge the battary before returing the laptop

    • B. 

      You forgot to attach the hdd cable back

    • C. 

      You forgot to reconnect the antinna cable

    • D. 

      You forgot to configure the wireless utility

  • 44. 
    A laptop works fine when a good battery is plugged in it when battery is removed and the ac adapter is pluggen in the laptop it does not boot what is next step to take
    • A. 

      Swap the battery

    • B. 

      Change the on off switch

    • C. 

      Swap the ac addapter

    • D. 

      Swap the dvd drive

    • E. 

      Swap no thing

  • 45. 
    When releasing pci adapter from a mother board you
    • A. 

      Pull it up firmily using a pair of scissors

    • B. 

      Pull it up using your pliers

    • C. 

      Pull it up with your hands

    • D. 

      Pul it up with a magnet

    • E. 

      Use a flat head screw driver

  • 46. 
    What can cause a 16 color mode problem
    • A. 

      Driver is running out of memory

    • B. 

      Compatible drivers are misplaced with your documents

    • C. 

      You need to install the compatible and correct drivers for your video adapter

    • D. 

      Reload the OS

    • E. 

      That is a virus that affects the graphics