18,19, and 20
21 for all alcohol beverages
18, 21, and 21
None of the above
(1) State the policy, "I am sorry, I am no longer legally able to serve you".
(2) Give clear reasons and not judge the guest.
(3) Call for backup if needed.
(4) Inform the guest that they are intoxicated and threaten ejection for not cooperating.
1, 2, and 3 only.
High tolerance causes intoxication faster
High tolerance causes intoxication slower
Tolerance has no effect on intoxication
Low tolerance causes intoxication faster
Low tolerance causes intoxication slower
Prevent people from drinking alcohol as much as possible.
Make a reasonable effort to prevent alcohol-related problems.
Only intervene if the associate works in an area that serves alcohol.
There is no legal expectation for associates.
Accuse the guest of being intoxicated and threaten ejection from the facility.
Offer non-alcoholic beverages or food for a guest showing signs of impairment.
Ask other members of the guest’s party to help keep the guest safe and keep the guest from drinking any more alcohol.
Approach the guest with a pleasant, positive attitude at all times.
Start a conversation with an underage guest attempting to buy or drink alcohol to explain the policy of the facility and the state law.
The same great service
Sub par service
Arrive to work.
Offering at least one additional item.
Serving the guest 4 beers per ID.
Repeat the order to ensure the accuracy.
Thanking the guest and offering a fond farewell.
Listening to your iPod, and not paying attention to the guests.
If you ask for their ID.
If you will serve them more than 2 drinks.
If you will refill or rehash a cup they give you.
If you will serve them after alcohol cutoff.
Stop all service until the anthem is complete.
Refill the popcorn machine.
Sing along while continuing to help the next guest.
Stand next to your cart and face towards the flag in the stadium.
Yes, and we get to turn on the flashing lights, bells, whistles, and sirens.
Yes, and we thank the guest politely and put it in a non-charge cup, out of view of the guests.
Yes, and we can place it in our register drawer or pockets.
After using the restroom or coming back from break.
After touching your hair, face or body.
After taking out the garbage.
After sneezing, coughing or using a tissue.
After handling chemicals that might affect food safety.
Before putting on disposable gloves.
Before starting work
After eating or drinking
Leftover hot dogs, brats, pizza, and hamburgers that were cooked, but not sold.
Your game day meal you did not get to eat during the game.
Non-chargable food items left over, such as popcorn, hot dog buns, or nacho cheese.
No food or beverage items are allowed to leave the building.
Listen to the guest to understand the problem.
Apologize for the inconvenience.
Solve the issue, and replace the item with a fresh or similar item.
Thank the guest for bringing the problem to our attention.
All four options.
If you card them for alcohol service
Suggest an item to each guest in the suite
Suggest an additional item with each order
Leave garbage everywhere and don't clean as you go to scare guests away
Upset the guest so they are not likely to return later in the game
Upsell to a higher priced item
Removing an alcohol beverage from an impaired guest
Calling Security when an underage guest attempts to obtain alcohol
Documenting an alcohol-related incident in the facility
Refusing to allow a guest to purchase more alcohol due to intoxication
Allowing an underage friend of the employee to consume alcohol at the facility
Student ID Card
State-Issued Driver’s License
Military ID Card
State-Issued ID Card
Temporary Paper ID
Foreign ID or Driver's License (Exception: Canada)
Identify a guest’s personality
Inform guests about the right way to behave while in the facility
Assess levels of impairment in guests due to alcohol consumption
Determine how quickly a guest is absorbing alcohol
Different things about guests that affect the absorption rate of alcohol
How alcohol is absorbed without being consumed
The best approach to take when approaching an underage guest attempting to consume alcohol
What behaviors to look for to assess levels of impairment in guests