2017 Suite Npo Online Test

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| By Michael Liedl
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Michael Liedl
Community Contributor
Quizzes Created: 3 | Total Attempts: 19,970
Questions: 42 | Attempts: 653

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Questions and Answers
  • 1. 

    How long would it typically take a guest to process the alcohol in a cordial chocolate shot (1oz of 100 proof spirit)?

    • A.

      12 minutes

    • B.

      One hour

    • C.

      Two hours

    • D.

      Three hours

    Correct Answer
    B. One hour
    Explanation
    The correct answer is one hour because it typically takes the body about one hour to process one alcoholic drink. A cordial chocolate shot contains 1oz of 100 proof spirit, which is equivalent to one alcoholic drink. Therefore, it would take approximately one hour for a guest to process the alcohol in the cordial chocolate shot.

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  • 2. 

    What are the legal drinking ages in Wisconsin for beer, wine, and spirits?

    • A.

      18,19, and 20

    • B.

      21 for all alcohol beverages

    • C.

      18, 21, and 21

    • D.

      None of the above

    Correct Answer
    B. 21 for all alcohol beverages
    Explanation
    The legal drinking age in Wisconsin for all alcohol beverages, including beer, wine, and spirits, is 21. This means that individuals must be at least 21 years old to purchase, possess, or consume any type of alcoholic beverage in the state of Wisconsin.

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  • 3. 

    No person under the age of 18 may sell or serve alcoholic beverages.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because it is a legal requirement that individuals under the age of 18 are not allowed to sell or serve alcoholic beverages. This is to ensure that only individuals who are of legal drinking age and have the necessary training and knowledge are responsible for handling and serving alcohol.

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  • 4. 

    When refusing to serve a guest, an attendant should:

    • A.

      (1) State the policy, "I am sorry, I am no longer legally able to serve you".

    • B.

      (2) Give clear reasons and not judge the guest.

    • C.

      (3) Call for backup if needed.

    • D.

      (4) Inform the guest that they are intoxicated and threaten ejection for not cooperating.

    • E.

      1, 2, and 3 only.

    Correct Answer
    E. 1, 2, and 3 only.
    Explanation
    The correct answer is 1, 2, and 3 only. This is because when refusing to serve a guest, an attendant should first state the policy clearly and apologize for not being able to serve them. They should also give clear reasons for the refusal without passing judgment on the guest. Additionally, if the situation escalates or the attendant feels unsafe, they should call for backup. However, informing the guest that they are intoxicated and threatening ejection for not cooperating is not a recommended approach as it may further escalate the situation.

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  • 5. 

    Tolerance has the following effect on intoxication:

    • A.

      High tolerance causes intoxication faster

    • B.

      High tolerance causes intoxication slower

    • C.

      Tolerance has no effect on intoxication

    • D.

      Low tolerance causes intoxication faster

    • E.

      Low tolerance causes intoxication slower

    Correct Answer
    C. Tolerance has no effect on intoxication
    Explanation
    Tolerance refers to the body's ability to tolerate or handle a substance, such as alcohol, over time. When someone develops a high tolerance, it means that they need to consume larger amounts of the substance to achieve the same level of intoxication. However, tolerance itself does not affect how quickly or slowly someone becomes intoxicated. Intoxication is primarily influenced by the amount of alcohol consumed and the individual's body weight, metabolism, and other factors. Therefore, tolerance has no direct effect on the speed of intoxication.

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  • 6. 

    A guest with a high tolerance can still be legally intoxicated even if an attendant sees no visible signs of impairment.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Many people are able to mask or hide J.I.C.R. signs even if they are above the legal limit of 0.08 BAC.

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  • 7. 

    What are attendants legally expected to do for responsible alcohol service?

    • A.

      Prevent people from drinking alcohol as much as possible.

    • B.

      Make a reasonable effort to prevent alcohol-related problems.

    • C.

      Only intervene if the associate works in an area that serves alcohol.

    • D.

      There is no legal expectation for associates.

    Correct Answer
    B. Make a reasonable effort to prevent alcohol-related problems.
    Explanation
    Attendants are legally expected to make a reasonable effort to prevent alcohol-related problems. This means that they should take necessary steps to ensure responsible alcohol service, such as monitoring customers' alcohol consumption, checking IDs to verify legal drinking age, and refusing service to intoxicated individuals. By doing so, attendants can help prevent incidents like drunk driving, alcohol-related accidents, and other negative consequences associated with excessive alcohol consumption.

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  • 8. 

    Which of the following responses would NOT be appropriate for attendants to use with guests?

    • A.

      Accuse the guest of being intoxicated and threaten ejection from the facility.

    • B.

      Offer non-alcoholic beverages or food for a guest showing signs of impairment.

    • C.

      Ask other members of the guest’s party to help keep the guest safe and keep the guest from drinking any more alcohol.

    • D.

      Approach the guest with a pleasant, positive attitude at all times.

    • E.

      Start a conversation with an underage guest attempting to buy or drink alcohol to explain the policy of the facility and the state law.

    Correct Answer
    A. Accuse the guest of being intoxicated and threaten ejection from the facility.
    Explanation
    Accusing the guest of being intoxicated and threatening ejection from the facility would not be an appropriate response for attendants to use with guests. This response is confrontational and aggressive, which could escalate the situation and create a hostile environment for the guest. It is important for attendants to handle situations involving intoxicated guests with care and professionalism, ensuring their safety and the safety of others without resorting to accusations or threats.

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  • 9. 

    Coworkers, management, and the Packers staff are internal guests. Ticketed guests are external guests.  During a transaction, internal guests should receive _______________ compared to external guests.

    • A.

      The same great service

    • B.

      Better service

    • C.

      No service

    • D.

      Sub par service

    Correct Answer
    A. The same great service
    Explanation
    During a transaction, internal guests should receive the same great service compared to external guests. This means that regardless of whether the guests are coworkers, management, or the Packers staff, they should be treated with the same level of service as ticketed guests. This ensures that all individuals within the organization are valued and provided with excellent service, fostering a positive work environment and customer satisfaction.

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  • 10. 

    What are 3 parts of a great guest experience?

    • A.

      Arrive to work.

    • B.

      Offering at least one additional item.

    • C.

      Serving the guest 4 beers per ID.

    • D.

      Repeat the order to ensure the accuracy.

    • E.

      Thanking the guest and offering a fond farewell.

    • F.

      Listening to your iPod, and not paying attention to the guests.

    Correct Answer(s)
    B. Offering at least one additional item.
    D. Repeat the order to ensure the accuracy.
    E. Thanking the guest and offering a fond farewell.
    Explanation
    The three parts of a great guest experience are thanking the guest and offering a fond farewell, offering at least one additional item, and repeating the order to ensure accuracy. These actions show appreciation for the guest, provide extra value, and demonstrate attention to detail, all of which contribute to a positive experience for the guest.

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  • 11. 

    During an Alcohol Secret Shop, the secret shopper may test the attendant on what parts of the alcohol policy? Select all that apply.

    • A.

      If you ask for their ID.

    • B.

      If you will serve them more than 2 drinks.

    • C.

      If you will refill or rehash a cup they give you.

    • D.

      If you will serve them after alcohol cutoff.

    Correct Answer(s)
    A. If you ask for their ID.
    B. If you will serve them more than 2 drinks.
    C. If you will refill or rehash a cup they give you.
    D. If you will serve them after alcohol cutoff.
    Explanation
    The secret shopper may test the attendant on the following parts of the alcohol policy: asking for their ID, serving them more than 2 drinks, serving them after alcohol cutoff, and refilling or rehashing a cup they give you.

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  • 12. 

    All  attendants need to do the following during the National Anthem? Select all that apply.

    • A.

      Stop all service until the anthem is complete.

    • B.

      Refill the popcorn machine.

    • C.

      Sing along while continuing to help the next guest.

    • D.

      Stand next to your cart and face towards the flag in the stadium.

    Correct Answer(s)
    A. Stop all service until the anthem is complete.
    D. Stand next to your cart and face towards the flag in the stadium.
    Explanation
    During the National Anthem, attendants are required to stop all service until the anthem is complete and stand next to their cart while facing towards the flag in the stadium. This shows respect and honors the anthem. Refilling the popcorn machine and singing along while helping the next guest are not mentioned as necessary actions during the National Anthem.

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  • 13. 

    Are NPO groups allowed to accept tips?

    • A.

      No

    • B.

      Yes, and we get to turn on the flashing lights, bells, whistles, and sirens.

    • C.

      Yes, and we thank the guest politely and put it in a non-charge cup, out of view of the guests.

    • D.

      Yes, and we can place it in our register drawer or pockets.

    Correct Answer
    C. Yes, and we thank the guest politely and put it in a non-charge cup, out of view of the guests.
  • 14. 

    When do you need to wash your hands?  Select all that apply.

    • A.

      After using the restroom or coming back from break.

    • B.

      After touching your hair, face or body.

    • C.

      After taking out the garbage.

    • D.

      After sneezing, coughing or using a tissue.

    • E.

      After handling chemicals that might affect food safety.

    • F.

      Before putting on disposable gloves.

    • G.

      Before starting work

    • H.

      After eating or drinking

    Correct Answer(s)
    A. After using the restroom or coming back from break.
    B. After touching your hair, face or body.
    C. After taking out the garbage.
    D. After sneezing, coughing or using a tissue.
    E. After handling chemicals that might affect food safety.
    F. Before putting on disposable gloves.
    G. Before starting work
    H. After eating or drinking
    Explanation
    It is important to wash your hands after using the restroom or coming back from a break to prevent the spread of germs. Touching your hair, face, or body can transfer bacteria to your hands, so washing them afterwards is necessary. Taking out the garbage can expose your hands to harmful substances, so washing them afterwards is crucial. Sneezing, coughing, or using a tissue can spread germs, so washing your hands afterwards helps prevent contamination. Handling chemicals that may affect food safety can also contaminate your hands, so washing them is necessary. Before putting on disposable gloves, it is important to have clean hands to prevent cross-contamination. Washing your hands before starting work and after eating or drinking helps maintain hygiene and prevent the spread of germs.

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  • 15. 

    During your break, you are allowed to watch the game in the seating bowl or roam around in the concourse or hallway.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement states that during your break, you are allowed to watch the game in the seating bowl or roam around in the concourse or hallway. However, the correct answer is False. This suggests that during your break, you are not allowed to watch the game in the seating bowl or roam around in the concourse or hallway.

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  • 16. 

    If you don't have a photo ID or a copy of an original birth certificate available when you check in on game day, you will not be allowed into the stadium.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    If you do not have a photo ID or a copy of an original birth certificate when you check in on game day, you will not be allowed into the stadium. This suggests that the stadium has strict security measures in place and requires attendees to provide proper identification for entry.

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  • 17. 

    What food or beverage items, if any, are allowed to leave the building at the end of the event?

    • A.

      Leftover hot dogs, brats, pizza, and hamburgers that were cooked, but not sold.

    • B.

      Your game day meal you did not get to eat during the game.

    • C.

      Non-chargable food items left over, such as popcorn, hot dog buns, or nacho cheese.

    • D.

      Items purchased that you have a valid receipt for.

    • E.

      No food or beverage items are allowed to leave the building.

    Correct Answer
    D. Items purchased that you have a valid receipt for.
    Explanation
    The correct answer states that the only food or beverage items allowed to leave the building at the end of the event are the ones that have been purchased and for which there is a valid receipt. This means that any leftover food or drinks, such as hot dogs, brats, pizza, hamburgers, popcorn, hot dog buns, or nacho cheese, cannot be taken out of the building unless they have been purchased and a receipt is available. The answer clarifies the specific condition required for food or beverage items to be allowed to leave the building.

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  • 18. 

    If a guest has a complaint about a food or beverage item, what steps need to be taken?

    • A.

      Listen to the guest to understand the problem.

    • B.

      Apologize for the inconvenience.

    • C.

      Solve the issue, and replace the item with a fresh or similar item.

    • D.

      Thank the guest for bringing the problem to our attention.

    • E.

      All four options.

    Correct Answer
    E. All four options.
    Explanation
    All four options need to be taken when a guest has a complaint about a food or beverage item. It is important to listen to the guest to understand the problem, apologize for the inconvenience caused, solve the issue by replacing the item with a fresh or similar one, and thank the guest for bringing the problem to the attention of the staff. This approach ensures that the guest feels heard, their issue is resolved, and they are appreciated for their feedback.

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  • 19. 

    How would you know a guest's name? Select all that apply.

    • A.

      Ask them

    • B.

      Name Tag

    • C.

      If they use a credit card

    • D.

      If you card them for alcohol service

    Correct Answer(s)
    A. Ask them
    B. Name Tag
    C. If they use a credit card
    D. If you card them for alcohol service
    Explanation
    The ways to know a guest's name include asking them directly, checking if they are wearing a name tag, observing if they use a credit card during their transaction, and verifying their age by carding them for alcohol service. These methods allow the person interacting with the guest to gather information about their name and identity.

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  • 20. 

    Groups earn a commission for each game worked.  How would groups be able to increase their commission each game?  Select all that apply.

    • A.

      Suggest an item to each guest in the suite

    • B.

      Suggest an additional item with each order

    • C.

      Leave garbage everywhere and don't clean as you go to scare guests away

    • D.

      Upset the guest so they are not likely to return later in the game

    • E.

      Upsell to a higher priced item

    Correct Answer(s)
    A. Suggest an item to each guest in the suite
    B. Suggest an additional item with each order
    E. Upsell to a higher priced item
    Explanation
    By suggesting an item to each guest in the suite and suggesting an additional item with each order, groups can increase their commission by encouraging guests to make more purchases. Additionally, upselling to a higher priced item can also increase the commission as it involves convincing guests to buy more expensive items. However, leaving garbage everywhere and not cleaning, as well as upsetting the guest, would have a negative impact on the commission as it would likely drive guests away and decrease their likelihood of returning or making additional purchases.

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  • 21. 

    Which of the following would NOT be considered a Reasonable Effort by a volunteer?

    • A.

      Removing an alcohol beverage from an impaired guest

    • B.

      Calling Security when an underage guest attempts to obtain alcohol

    • C.

      Documenting an alcohol-related incident in the facility

    • D.

      Refusing to allow a guest to purchase more alcohol due to intoxication

    • E.

      Allowing an underage friend of the employee to consume alcohol at the facility

    Correct Answer
    E. Allowing an underage friend of the employee to consume alcohol at the facility
    Explanation
    Allowing an underage friend of the employee to consume alcohol at the facility would not be considered a reasonable effort by a volunteer because it goes against the legal regulations regarding alcohol consumption. Volunteers are expected to follow the law and ensure the safety and well-being of all guests, including preventing underage drinking.

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  • 22. 

    All of the following could be acceptable forms of ID for alcohol service EXCEPT (select all that apply):

    • A.

      Student ID Card

    • B.

      State-Issued Driver’s License

    • C.

      Military ID Card

    • D.

      Passport

    • E.

      State-Issued ID Card

    • F.

      Temporary Paper ID

    • G.

      Foreign ID or Driver's License (Exception: Canada)

    Correct Answer(s)
    A. Student ID Card
    F. Temporary Paper ID
    G. Foreign ID or Driver's License (Exception: Canada)
    Explanation
    The question asks for forms of ID that are not acceptable for alcohol service. The correct answer includes "Student ID Card, Temporary Paper ID, Foreign ID or Driver's License (Exception: Canada)." This means that these three forms of ID are not acceptable for alcohol service. The other options listed (State-Issued Driver's License, Military ID Card, Passport, State-Issued ID Card) are all acceptable forms of ID for alcohol service.

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  • 23. 

    It's Charlie's 21st birthday today (2017)!!!! What year was he born in?

    • A.

      1993

    • B.

      1994

    • C.

      1995

    • D.

      1996

    • E.

      1992

    Correct Answer
    D. 1996
    Explanation
    Charlie's 21st birthday is in 2017, so we need to subtract 21 years from 2017 to find the year he was born in. 2017 - 21 = 1996.

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  • 24. 

    Attendants can use Signs of Impairment to:

    • A.

      Identify a guest’s personality

    • B.

      Inform guests about the right way to behave while in the facility

    • C.

      Assess levels of impairment in guests due to alcohol consumption

    • D.

      Determine how quickly a guest is absorbing alcohol

    Correct Answer
    C. Assess levels of impairment in guests due to alcohol consumption
    Explanation
    The signs of impairment can be used by attendants to assess the levels of impairment in guests due to alcohol consumption. These signs may include slurred speech, unsteady gait, impaired coordination, bloodshot eyes, and altered behavior. By observing these signs, attendants can determine if a guest is intoxicated and may need assistance or intervention to ensure their safety and the safety of others.

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  • 25. 

    Absorption Rate Factors help attendants understand:

    • A.

      Different things about guests that affect the absorption rate of alcohol

    • B.

      How alcohol is absorbed without being consumed

    • C.

      The best approach to take when approaching an underage guest attempting to consume alcohol

    • D.

      What behaviors to look for to assess levels of impairment in guests

    Correct Answer
    A. Different things about guests that affect the absorption rate of alcohol
    Explanation
    The Absorption Rate Factors help attendants understand various factors related to guests that can affect the absorption rate of alcohol. This could include factors such as body weight, metabolism, tolerance, and the presence of food in the stomach. By understanding these factors, attendants can better gauge how quickly alcohol will be absorbed by a particular guest and make appropriate decisions regarding their service.

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  • 26. 

    How many alcoholic beverages are you allowed to serve per person per transaction per ID if they are not showing any signs of impairment and currently do not have any alcoholic beverages?

    • A.

      1

    • B.

      2

    • C.

      4

    • D.

      There is no limit

    Correct Answer
    B. 2
    Explanation
    In this scenario, the correct answer is 2. This means that you are allowed to serve a maximum of 2 alcoholic beverages per person per transaction per ID, provided that they are not showing any signs of impairment and currently do not have any alcoholic beverages. This limit is likely in place to ensure responsible alcohol service and to prevent overconsumption or potential harm to individuals.

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  • 27. 

    What is rehashing? And is it allowed?

    • A.

      Rehashing is refilling or reusing a cup that a guest gives you, even if it is paid for a second time; no it is not allowed. Violation of this policy will result in immediate removal from Lambeau Field.

    • B.

      Rehashing is refilling or reusing a cup that a guest gives you, even if it is paid for a second time; yes it is allowed.

    • C.

      Rehashing is saving the leftover meat at the end of the event to use 3 weeks later; no it is not allowed. Violation of this policy will result in immediate removal from Lambeau Field.

    • D.

      Rehashing is saving the leftover meat at the end of the event to use 3 weeks later, yes it is allowed.

    Correct Answer
    A. Rehashing is refilling or reusing a cup that a guest gives you, even if it is paid for a second time; no it is not allowed. Violation of this policy will result in immediate removal from Lambeau Field.
    Explanation
    Rehashing is a terminable offense.

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  • 28. 

    You are allowed to reuse a cup when a guest asks you to, for any reason they give.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Reusing a cup when a guest asks you to, for any reason they give, is not allowed. The statement implies that it is permissible to reuse a cup regardless of the reason given by the guest, which is incorrect. The decision to reuse a cup should be based on factors such as hygiene, cleanliness, and the guest's specific request, rather than blindly accepting any reason given. Therefore, the correct answer is False.

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  • 29. 

    Where should game day meals and any other purchased food items be eaten?

    • A.

      In an open seat in the seating bowl.

    • B.

      In the concourse, while watching the game on a TV as guests wait in line.

    • C.

      In the Suites Hub Break Area and always out of the view of guests

    • D.

      Outside the stadium.

    Correct Answer
    C. In the Suites Hub Break Area and always out of the view of guests
    Explanation
    Game day meals and any other purchased food items should be eaten in the Suites Hub Break Area and always out of the view of guests. This ensures that guests are not distracted or tempted by food while they are watching the game. It also maintains a clean and organized environment for the guests. Eating in an open seat in the seating bowl or in the concourse while watching the game on a TV would be disruptive to other guests and may cause congestion in those areas. Eating outside the stadium may not be allowed or convenient for guests.

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  • 30. 

    A guest orders a slice of chocolate cake.  What should you ask next?

    • A.

      "Sorry, I wasn't paying attention. You want a bite of carrot cake?"

    • B.

      "Would you like to top that with a cordial shot?"

    • C.

      "Do you want the regular one, the really big one, or the really fancy one?"

    Correct Answer
    B. "Would you like to top that with a cordial shot?"
    Explanation
    The correct answer is "Would you like to top that with a cordial shot?" because it is the most relevant and appropriate follow-up question after the guest orders a slice of chocolate cake. Offering a cordial shot as a topping suggests an additional option that complements the chocolate cake and enhances the dining experience. It shows attentiveness to the guest's preferences and offers an opportunity for upselling.

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  • 31. 

    Serving a guest more than 2 drinks, reusing a cup, or serving an underage guest will result in immediate removal from the facility, a deduction of the group commission, and you not being able to volunteer at Lambeau Field in the future.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because it states that serving a guest more than 2 drinks, reusing a cup, or serving an underage guest will lead to immediate removal from the facility, a deduction of the group commission, and a ban on volunteering at Lambeau Field in the future. This implies that these actions are considered serious violations of the rules and regulations at Lambeau Field, and the consequences are severe.

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  • 32. 

    If a guest already has an alcoholic beverage in their possession, how many more alcoholic beverages are you allowed to sell to them?

    • A.

      0

    • B.

      1

    • C.

      2

    • D.

      4

    Correct Answer
    B. 1
    Explanation
    If a guest already has an alcoholic beverage in their possession, you are allowed to sell them one more alcoholic beverage. This suggests that there is a limit to the number of alcoholic beverages that can be sold to a guest who already has one, and the limit is set at one additional beverage.

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  • 33. 

    If a guest orders alcohol, you must card them if they appear to be what age or younger?

    • A.

      21

    • B.

      30

    • C.

      40

    • D.

      99

    Correct Answer
    C. 40
    Explanation
    If a guest orders alcohol, you must card them if they appear to be 40 or younger. This means that anyone who looks 40 years old or younger should be asked to provide identification to verify their age before being served alcohol. This is a common practice in many establishments to ensure compliance with legal drinking age regulations and to prevent serving alcohol to underage individuals.

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  • 34. 

    It is not the groups responsibility to maintain proper food temperatures. It is only a suggestion and does not need to be monitored throughout the event.  

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that it is not the responsibility of the group to maintain proper food temperatures and that it does not need to be monitored throughout the event. However, this is incorrect. It is indeed the group's responsibility to ensure that proper food temperatures are maintained to prevent foodborne illnesses and ensure the safety of the attendees. Monitoring food temperatures throughout the event is necessary to ensure that the food is being stored, prepared, and served at safe temperatures. Therefore, the correct answer is False.

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  • 35. 

    What is the penalty for serving more than 2 drinks per transaction per ID? (Select all that apply)

    • A.

      The group will receive a fine resulting a $250 deduction from earnings.

    • B.

      Immediate removal from the stadium.

    • C.

      There are no penalties.

    • D.

      The volunteer will no longer be eligible to return.

    Correct Answer(s)
    A. The group will receive a fine resulting a $250 deduction from earnings.
    B. Immediate removal from the stadium.
    D. The volunteer will no longer be eligible to return.
    Explanation
    Serving more than 2 drinks per transaction per ID results in multiple penalties. The group will receive a fine of $250 deducted from their earnings, they will be immediately removed from the stadium, and the volunteer will no longer be eligible to return.

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  • 36. 

    Based on Absorption Rate Factors, who will become impaired more quickly when drinking the same amount of alcohol in the same amount of time, a man or a woman?

    • A.

      A Man

    • B.

      A Woman

    Correct Answer
    B. A Woman
    Explanation
    Women generally have a higher percentage of body fat than men, which does not allow the body to process the alcohol as efficiently.

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  • 37. 

    When is the best time to take a smoke break?

    • A.

      While waiting at the volunteer entrance before checking in.

    • B.

      During halftime.

    • C.

      After inventory, before gates open.

    • D.

      Smoking is not permitted any time because Lambeau Field is a smoke free facility (including the parking lot) and there is a no re-entry policy.

    Correct Answer
    D. Smoking is not permitted any time because Lambeau Field is a smoke free facility (including the parking lot) and there is a no re-entry policy.
  • 38. 

    Following GuestPath Standards is a voluntary and does not need to be followed unless you feel like it.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Following GuestPath Standards is a requirement of your position! It is how we follow through on our promise of 'Creating Special Experiences, One Guest at a Time!" Please reference the GuestPath Shop poster inside your stand to learn all of the standards required for GuestPath.

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  • 39. 

    What is the GuestPath Standard for finishing an interaction with a Guest?

    • A.

      You should give the guest their items and say nothing.

    • B.

      Hit the 'home' button on the register.

    • C.

      Give the guest their order for free.

    • D.

      Provide a sincere thank you and farewell wish.

    Correct Answer
    D. Provide a sincere thank you and farewell wish.
    Explanation
    "Thank You, enjoy the game!" is a great example. Please reference the GuestPath Shop poster inside your stand to learn all of the standards required for GuestPath.

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  • 40. 

    It is mandatory to check out with your designated supervisor before leaving at the end of your shift for the event?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    It is important to check out with your designated supervisor before leaving at the end of your shift for the event to ensure proper communication, accountability, and to ensure that all necessary tasks have been completed. This allows for a smooth transition between shifts and ensures that any important information or updates can be shared with the next shift. It also helps in maintaining a record of attendance and can be helpful in case of any issues or emergencies that may arise.

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  • 41. 

    What is the appropriate uniform for your position for every event at Lambeau Field?  (check all that apply)

    • A.

      Black, Docker style pants

    • B.

      A Bears jersey

    • C.

      Black shoes

    • D.

      Slippers

    • E.

      Hair pulled back into a pony tail and out of the serving area

    • F.

      Leggings, Jeans or cargo style pants as long as they are stylish

    • G.

      Shirt issued from Delaware North that is buttoned to the next to the top button and tucked in

    • H.

      Name Tag issued from Delaware North

    Correct Answer(s)
    A. Black, Docker style pants
    C. Black shoes
    E. Hair pulled back into a pony tail and out of the serving area
    G. Shirt issued from Delaware North that is buttoned to the next to the top button and tucked in
    H. Name Tag issued from Delaware North
    Explanation
    The appropriate uniform for the position at Lambeau Field includes black, Docker style pants, black shoes, hair pulled back into a ponytail and out of the serving area, a shirt issued from Delaware North that is buttoned to the next to the top button and tucked in, and a name tag issued from Delaware North. These items are necessary for maintaining a professional appearance and adhering to the dress code at Lambeau Field.

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