2016 Suite Npo Online Test
Lambeau Field Premium Suites
- 1.How long would it typically take a guest to process the alcohol in a cordial chocolate shot (1oz of 100 proof spirit)?
- A.
12 minutes
- B.
One hour
- C.
Two hours
- D.
Three hours
- 2.What are the legal drinking ages in Wisconsin for beer, wine, and spirits?
- A.
18,19, and 20
- B.
21 for all alcohol beverages
- C.
18, 21, and 21
- D.
None of the above
- 3.No person under the age of 18 may sell or serve alcoholic beverages.
- A.
True
- B.
False
- 4.When refusing to serve a guest, an attendant should:
- A.
(1) State the policy, "I am sorry, I am no longer legally able to serve you".
- B.
(2) Give clear reasons and not judge the guest.
- C.
(3) Call for backup if needed.
- D.
(4) Inform the guest that they are intoxicated and threaten ejection for not cooperating.
- E.
1, 2, and 3 only.
- 5.Tolerance has the following effect on intoxication:
- A.
High tolerance causes intoxication faster
- B.
High tolerance causes intoxication slower
- C.
Tolerance has no effect on intoxication
- D.
Low tolerance causes intoxication faster
- E.
Low tolerance causes intoxication slower
- 6.A guest with a high tolerance can still be legally intoxicated even if an attendant sees no visible signs of impairment.
- A.
True
- B.
False
- 7.What are attendants legally expected to do for responsible alcohol service?
- A.
Prevent people from drinking alcohol as much as possible.
- B.
Make a reasonable effort to prevent alcohol-related problems.
- C.
Only intervene if the associate works in an area that serves alcohol.
- D.
There is no legal expectation for associates.
- 8.Which of the following responses would NOT be appropriate for attendants to use with guests?
- A.
Accuse the guest of being intoxicated and threaten ejection from the facility.
- B.
Offer non-alcoholic beverages or food for a guest showing signs of impairment.
- C.
Ask other members of the guest’s party to help keep the guest safe and keep the guest from drinking any more alcohol.
- D.
Approach the guest with a pleasant, positive attitude at all times.
- E.
Start a conversation with an underage guest attempting to buy or drink alcohol to explain the policy of the facility and the state law.
- 9.Coworkers, management, and the Packers staff are internal guests. Ticketed guests are external guests. During a transaction, internal guests should receive _______________ compared to external guests.
- A.
The same great service
- B.
Better service
- C.
No service
- D.
Sub par service
- 10.What are 3 parts of a great guest experience?
- A.
Arrive to work.
- B.
Offering at least one additional item.
- C.
Serving the guest 4 beers per ID.
- D.
Repeat the order to ensure the accuracy.
- E.
Thanking the guest and offering a fond farewell.
- F.
Listening to your iPod, and not paying attention to the guests.
- 11.During an Alcohol Secret Shop, the secret shopper may test the attendant on what parts of the alcohol policy? Select all that apply.
- A.
If you ask for their ID.
- B.
If you will serve them more than 2 drinks.
- C.
If you will refill or rehash a cup they give you.
- D.
If you will serve them after alcohol cutoff.
- 12.All attendants need to do the following during the National Anthem? Select all that apply.
- A.
Stop all service until the anthem is complete.
- B.
Refill the popcorn machine.
- C.
Sing along while continuing to help the next guest.
- D.
Stand next to your cart and face towards the flag in the stadium.
- 13.Are NPO groups allowed to accept tips?
- A.
No
- B.
Yes, and we get to turn on the flashing lights, bells, whistles, and sirens.
- C.
Yes, and we thank the guest politely and put it in a non-charge cup, out of view of the guests.
- D.
Yes, and we can place it in our register drawer or pockets.
- 14.When do you need to wash your hands? Select all that apply.
- A.
After using the restroom or coming back from break.
- B.
After touching your hair, face or body.
- C.
After taking out the garbage.
- D.
After sneezing, coughing or using a tissue.
- E.
After handling chemicals that might affect food safety.
- F.
Before putting on disposable gloves.
- G.
Before starting work
- H.
After eating or drinking
- 15.During your break, you are allowed to watch the game in the seating bowl or roam around in the concourse or hallway.
- A.
True
- B.
False
- 16.If you don't have a photo ID or a copy of an original birth certificate available when you check in on game day, you will not be allowed into the stadium.
- A.
True
- B.
False
- 17.What food or beverage items, if any, are allowed to leave the building at the end of the event?
- A.
Leftover hot dogs, brats, pizza, and hamburgers that were cooked, but not sold.
- B.
Your game day meal you did not get to eat during the game.
- C.
Non-chargable food items left over, such as popcorn, hot dog buns, or nacho cheese.
- D.
Items purchased that you have a valid receipt for.
- E.
No food or beverage items are allowed to leave the building.
- 18.If a guest has a complaint about a food or beverage item, what steps need to be taken?
- A.
Listen to the guest to understand the problem.
- B.
Apologize for the inconvenience.
- C.
Solve the issue, and replace the item with a fresh or similar item.
- D.
Thank the guest for bringing the problem to our attention.
- E.
All four options.
- 19.How would you know a guest's name? Select all that apply.
- A.
Ask them
- B.
Name Tag
- C.
If they use a credit card
- D.
If you card them for alcohol service
- 20.Groups earn a commission for each game worked. How would groups be able to increase their commission each game? Select all that apply.
- A.
Suggest an item to each guest in the suite
- B.
Suggest an additional item with each order
- C.
Leave garbage everywhere and don't clean as you go to scare guests away
- D.
Upset the guest so they are not likely to return later in the game
- E.
Upsell to a higher priced item
- 21.Which of the following would NOT be considered a Reasonable Effort by a volunteer?
- A.
Removing an alcohol beverage from an impaired guest
- B.
Calling Security when an underage guest attempts to obtain alcohol
- C.
Documenting an alcohol-related incident in the facility
- D.
Refusing to allow a guest to purchase more alcohol due to intoxication
- E.
Allowing an underage friend of the employee to consume alcohol at the facility
- 22.All of the following could be acceptable forms of ID for alcohol service EXCEPT (select all that apply):
- A.
Student ID Card
- B.
State-Issued Driver’s License
- C.
Military ID Card
- D.
Passport
- E.
State-Issued ID Card
- F.
Temporary Paper ID
- G.
Foreign Country License or ID
- 23.It's Charlie's 21st birthday today (2017)!!!! What year was he born in?
- A.
1993
- B.
1994
- C.
1995
- D.
1996
- E.
1992
- 24.Attendants can use Signs of Impairment to:
- A.
Identify a guest’s personality
- B.
Inform guests about the right way to behave while in the facility
- C.
Assess levels of impairment in guests due to alcohol consumption
- D.
Determine how quickly a guest is absorbing alcohol
- 25.Absorption Rate Factors help attendants understand:
- A.
Different things about guests that affect the absorption rate of alcohol
- B.
How alcohol is absorbed without being consumed
- C.
The best approach to take when approaching an underage guest attempting to consume alcohol
- D.
What behaviors to look for to assess levels of impairment in guests
Questions: 31 | Attempts: 9432 | Last updated: Apr 21, 2015
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Sample QuestionA guest with a high tolerance can still be legally intoxicated even if a stand attendant sees no visible signs of impairment.
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