2016 Suite Npo Online Test

35 Questions | Total Attempts: 376

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2016 Suite Npo Online Test

Lambeau Field Premium Suites


Questions and Answers
  • 1. 
    How long would it typically take a guest to process the alcohol in a cordial chocolate shot (1oz of 100 proof spirit)?
    • A. 

      12 minutes

    • B. 

      One hour

    • C. 

      Two hours

    • D. 

      Three hours

  • 2. 
    What are the legal drinking ages in Wisconsin for beer, wine, and spirits?
    • A. 

      18,19, and 20

    • B. 

      21 for all alcohol beverages

    • C. 

      18, 21, and 21

    • D. 

      None of the above

  • 3. 
    No person under the age of 18 may sell or serve alcoholic beverages.
    • A. 

      True

    • B. 

      False

  • 4. 
    When refusing to serve a guest, an attendant should:
    • A. 

      (1) State the policy, "I am sorry, I am no longer legally able to serve you".

    • B. 

      (2) Give clear reasons and not judge the guest.

    • C. 

      (3) Call for backup if needed.

    • D. 

      (4) Inform the guest that they are intoxicated and threaten ejection for not cooperating.

    • E. 

      1, 2, and 3 only.

  • 5. 
    Tolerance has the following effect on intoxication:
    • A. 

      High tolerance causes intoxication faster

    • B. 

      High tolerance causes intoxication slower

    • C. 

      Tolerance has no effect on intoxication

    • D. 

      Low tolerance causes intoxication faster

    • E. 

      Low tolerance causes intoxication slower

  • 6. 
    A guest with a high tolerance can still be legally intoxicated even if an attendant sees no visible signs of impairment.
    • A. 

      True

    • B. 

      False

  • 7. 
    What are attendants legally expected to do for responsible alcohol service?
    • A. 

      Prevent people from drinking alcohol as much as possible.

    • B. 

      Make a reasonable effort to prevent alcohol-related problems.

    • C. 

      Only intervene if the associate works in an area that serves alcohol.

    • D. 

      There is no legal expectation for associates.

  • 8. 
    Which of the following responses would NOT be appropriate for attendants to use with guests?
    • A. 

      Accuse the guest of being intoxicated and threaten ejection from the facility.

    • B. 

      Offer non-alcoholic beverages or food for a guest showing signs of impairment.

    • C. 

      Ask other members of the guest’s party to help keep the guest safe and keep the guest from drinking any more alcohol.

    • D. 

      Approach the guest with a pleasant, positive attitude at all times.

    • E. 

      Start a conversation with an underage guest attempting to buy or drink alcohol to explain the policy of the facility and the state law.

  • 9. 
    Coworkers, management, and the Packers staff are internal guests. Ticketed guests are external guests.  During a transaction, internal guests should receive _______________ compared to external guests.
    • A. 

      The same great service

    • B. 

      Better service

    • C. 

      No service

    • D. 

      Sub par service

  • 10. 
    What are 3 parts of a great guest experience?
    • A. 

      Arrive to work.

    • B. 

      Offering at least one additional item.

    • C. 

      Serving the guest 4 beers per ID.

    • D. 

      Repeat the order to ensure the accuracy.

    • E. 

      Thanking the guest and offering a fond farewell.

    • F. 

      Listening to your iPod, and not paying attention to the guests.

  • 11. 
    During an Alcohol Secret Shop, the secret shopper may test the attendant on what parts of the alcohol policy? Select all that apply.
    • A. 

      If you ask for their ID.

    • B. 

      If you will serve them more than 2 drinks.

    • C. 

      If you will refill or rehash a cup they give you.

    • D. 

      If you will serve them after alcohol cutoff.

  • 12. 
    All  attendants need to do the following during the National Anthem? Select all that apply.
    • A. 

      Stop all service until the anthem is complete.

    • B. 

      Refill the popcorn machine.

    • C. 

      Sing along while continuing to help the next guest.

    • D. 

      Stand next to your cart and face towards the flag in the stadium.

  • 13. 
    Are NPO groups allowed to accept tips?
    • A. 

      No

    • B. 

      Yes, and we get to turn on the flashing lights, bells, whistles, and sirens.

    • C. 

      Yes, and we thank the guest politely and put it in a non-charge cup, out of view of the guests.

    • D. 

      Yes, and we can place it in our register drawer or pockets.

  • 14. 
    When do you need to wash your hands?  Select all that apply.
    • A. 

      After using the restroom or coming back from break.

    • B. 

      After touching your hair, face or body.

    • C. 

      After taking out the garbage.

    • D. 

      After sneezing, coughing or using a tissue.

    • E. 

      After handling chemicals that might affect food safety.

    • F. 

      Before putting on disposable gloves.

    • G. 

      Before starting work

    • H. 

      After eating or drinking

  • 15. 
    During your break, you are allowed to watch the game in the seating bowl or roam around in the concourse or hallway.
    • A. 

      True

    • B. 

      False

  • 16. 
    If you don't have a photo ID or a copy of an original birth certificate available when you check in on game day, you will not be allowed into the stadium.
    • A. 

      True

    • B. 

      False

  • 17. 
    What food or beverage items, if any, are allowed to leave the building at the end of the event?
    • A. 

      Leftover hot dogs, brats, pizza, and hamburgers that were cooked, but not sold.

    • B. 

      Your game day meal you did not get to eat during the game.

    • C. 

      Non-chargable food items left over, such as popcorn, hot dog buns, or nacho cheese.

    • D. 

      Items purchased that you have a valid receipt for.

    • E. 

      No food or beverage items are allowed to leave the building.

  • 18. 
    If a guest has a complaint about a food or beverage item, what steps need to be taken?
    • A. 

      Listen to the guest to understand the problem.

    • B. 

      Apologize for the inconvenience.

    • C. 

      Solve the issue, and replace the item with a fresh or similar item.

    • D. 

      Thank the guest for bringing the problem to our attention.

    • E. 

      All four options.

  • 19. 
    How would you know a guest's name? Select all that apply.
    • A. 

      Ask them

    • B. 

      Name Tag

    • C. 

      If they use a credit card

    • D. 

      If you card them for alcohol service

  • 20. 
    Groups earn a commission for each game worked.  How would groups be able to increase their commission each game?  Select all that apply.
    • A. 

      Suggest an item to each guest in the suite

    • B. 

      Suggest an additional item with each order

    • C. 

      Leave garbage everywhere and don't clean as you go to scare guests away

    • D. 

      Upset the guest so they are not likely to return later in the game

    • E. 

      Upsell to a higher priced item

  • 21. 
    Which of the following would NOT be considered a Reasonable Effort by a volunteer?
    • A. 

      Removing an alcohol beverage from an impaired guest

    • B. 

      Calling Security when an underage guest attempts to obtain alcohol

    • C. 

      Documenting an alcohol-related incident in the facility

    • D. 

      Refusing to allow a guest to purchase more alcohol due to intoxication

    • E. 

      Allowing an underage friend of the employee to consume alcohol at the facility

  • 22. 
    All of the following could be acceptable forms of ID for alcohol service EXCEPT (select all that apply):
    • A. 

      Student ID Card

    • B. 

      State-Issued Driver’s License

    • C. 

      Military ID Card

    • D. 

      Passport

    • E. 

      State-Issued ID Card

    • F. 

      Temporary Paper ID

    • G. 

      Foreign Country License or ID

  • 23. 
    It's Charlie's 21st birthday today (2017)!!!! What year was he born in?
    • A. 

      1993

    • B. 

      1994

    • C. 

      1995

    • D. 

      1996

    • E. 

      1992

  • 24. 
    Attendants can use Signs of Impairment to:
    • A. 

      Identify a guest’s personality

    • B. 

      Inform guests about the right way to behave while in the facility

    • C. 

      Assess levels of impairment in guests due to alcohol consumption

    • D. 

      Determine how quickly a guest is absorbing alcohol

  • 25. 
    Absorption Rate Factors help attendants understand:
    • A. 

      Different things about guests that affect the absorption rate of alcohol

    • B. 

      How alcohol is absorbed without being consumed

    • C. 

      The best approach to take when approaching an underage guest attempting to consume alcohol

    • D. 

      What behaviors to look for to assess levels of impairment in guests

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