2016 Risk Management Week- Making A World Of Difference

24 Questions | Total Attempts: 324

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2016 Risk Management Week- Making A World Of Difference

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Questions and Answers
  • 1. 
    To correctly identify a patient, what two patient identifiers are used?
    • A. 

      Patient's name

    • B. 

      Date of birth

    • C. 

      MRN#

    • D. 

      Address

  • 2. 
    A Variance Report should be completed for what type of issues?
    • A. 

      Patient adverse event

    • B. 

      Operational hazards

    • C. 

      Near miss events

    • D. 

      All of the above

  • 3. 
    A variance report is punitive and leads to a staff member undergoing a disciplinary procedure.
    • A. 

      True

    • B. 

      False

  • 4. 
     Attempts should be made to contact patients who have not undergone the recommended testing.  These attempts should be documented in the medical record. 
    • A. 

      True

    • B. 

      False

  • 5. 
    Medication updates, including dosage changes and refills, and the use of any over-the-counter drugs, must be clearly documented in the medical record. The patient’s allergic history must be reviewed before a new drug is prescribed.  
    • A. 

      True

    • B. 

      False

  • 6. 
    When attempting to help minimize risk and prevent medical errors, staff may face which of the following:
    • A. 

      Lack of teamwork

    • B. 

      Breakdown in communication

    • C. 

      Fear of disclosing mistakes, errors or near misses

    • D. 

      All of the above

  • 7. 
    When a patient is exhibiting inappropriate or abusive behavior, you should:
    • A. 

      Take matters into your own hands and try to handle the patient yourself

    • B. 

      Lock the patient in a room until the authorities arrive

    • C. 

      Notify administration and security immediately

    • D. 

      Walk away and hope the patient does the same

  • 8. 
    Any patient complaint considered to be a quality risk should be reported to your Regional Risk Manager.
    • A. 

      True

    • B. 

      False

  • 9. 
     Providers should be made aware of all missed or cancelled appointments. The provider should emphasize with the patient the importance of follow-up care and the risks inherent in failing to obtain it.  
    • A. 

      True

    • B. 

      False

  • 10. 
    Use a written management agreement when prescribing controlled substances for patients with chronic pain.  A pain management agreement outlines the expectations of the provider and the responsibilities of the patient.
    • A. 

      True

    • B. 

      False

  • 11. 
    After an incident involving a piece of equipment, for example a broken chair, the following actions should be taken?
    • A. 

      Secure the equipment

    • B. 

      Label appropriately "Do Not Use"

    • C. 

      Inform your supervisor

    • D. 

      All of the above

  • 12. 
    A practitioner should use a chaperone when performing breast or pelvic examinations on patients. Considerations should be given to the use of a chaperone for rectal and/or testicular examinations and in situations where the patient seems uncomfortable, apprehensive, or otherwise heightens the practitioner’s concerns.  The presence of a chaperone must always be documented in the patient’s medical record.
    • A. 

      True

    • B. 

      False

  • 13. 
    If a patient has been non-compliant in obtaining the recommended referral/consultation, follow-up with the patient is necessary.
    • A. 

      True

    • B. 

      False

  • 14. 
    All staff should know to whom complaints should be addressed, as well as what information constitutes a complaint that requires attention or intervention by the appropriately designated person.  
    • A. 

      True

    • B. 

      False

  • 15. 
    Any significant delay in notification of test results should be reported to your Regional Risk Manager.
    • A. 

      True

    • B. 

      False

  • 16. 
    Effective communication skills are essential when addressing a patient complaint.  These should include:
    • A. 

      Expressing concern for the patient's condition and wellbeing

    • B. 

      Avoid judgmental comments about patients and their families, staff, physicians and other practitioners

    • C. 

      Never be adversarial or defensive

    • D. 

      Convey concern

    • E. 

      Be an active listener, asking questions when appropriate

    • F. 

      All of the above

  • 17. 
    Who is responsible for health and safety?
    • A. 

      The Practice Administrator

    • B. 

      The Risk Managers

    • C. 

      Director of OHS

    • D. 

      Everyone

  • 18. 
    When should an employee be trained?
    • A. 

      When they join the company

    • B. 

      When they change positions

    • C. 

      At regular intervals during their working life

    • D. 

      All of the above

  • 19. 
    The most common work place injuries are:
    • A. 

      Sprains & strains

    • B. 

      Fractures

    • C. 

      Contusions

    • D. 

      Lacerations

  • 20. 
    What is a reason(s) for investigating accidents 
    • A. 

      To learn from mistakes

    • B. 

      To show patients and employees that you care

    • C. 

      To satisfy legal requirements

    • D. 

      For insurance purposes

    • E. 

      All of the above

  • 21. 
    Risk is?
    • A. 

      Not knowing what is around the corner

    • B. 

      Something you are not sure about

    • C. 

      A problem that is going to upset you

    • D. 

      Likelihood that harm from a hazard may be realized

  • 22. 
    A hazard is?
    • A. 

      Something with the potential to cause harm

    • B. 

      Something to fall over

    • C. 

      Something in the wrong place

    • D. 

      A problem that has no solution

  • 23. 
    Patients are informed of their test results?
    • A. 

      Only if abnormal

    • B. 

      Only when they return for their next visit

    • C. 

      Only upon request

    • D. 

      Routinely for all test results

  • 24. 
    Sharp containers should be replaced?
    • A. 

      When they are full

    • B. 

      When they are half full

    • C. 

      When they are three quarters full