2016 Npo Online Test
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Lambeau Field general concessions training test.
- 1.How long would it typically take a guest to process the alcohol in a 12oz beer?
- A.
12 minutes
- B.
One hour
- C.
Two hours
- D.
Three hours
- 2.What are the legal drinking ages in Wisconsin for beer, wine, and spirits?
- A.
18,19, and 20
- B.
21 for all alcohol beverages
- C.
18, 21, and 21
- D.
None of the above
- 3.The Wisconsin driver’s license number “J525-7225-2431-01” indicates that the holder of that license:
- A.
Was born in 1952 and is a male.
- B.
Was born in 1957 and is a female
- C.
Was born in 1952 and is a female.
- D.
Was born in 1957 and is a male.
- 4.No person under the age of 18 may sell or serve alcoholic beverages.
- A.
True
- B.
False
- 5.When refusing to serve a guest, a stand attendant should:
- A.
(1) State the policy, "I am sorry, I am no longer legally able to serve you".
- B.
(2) Give clear reasons and not judge the guest.
- C.
(3) Call for backup if needed.
- D.
(4) Inform the guest that they are intoxicated and threaten ejection for not cooperating.
- E.
1, 2, and 3 only.
- 6.Tolerance has the following effect on intoxication:
- A.
High tolerance causes intoxication faster
- B.
High tolerance causes intoxication slower
- C.
Tolerance has no effect on intoxication
- D.
Low tolerance causes intoxication faster
- E.
Low tolerance causes intoxication slower
- 7.A guest with a high tolerance can still be legally intoxicated even if a stand attendant sees no visible signs of impairment.
- A.
True
- B.
False
- 8.What are stand attendants legally expected to do for responsible alcohol service?
- A.
Prevent people from drinking alcohol as much as possible.
- B.
Make a reasonable effort to prevent alcohol-related problems.
- C.
Only intervene if the associate works in an area that serves alcohol.
- D.
There is no legal expectation for associates.
- 9.Which of the following responses would NOT be appropriate for stand attendants to use with guests?
- A.
Accuse the guest of being intoxicated and threaten ejection from the facility.
- B.
Offer non-alcoholic beverages or food for a guest showing signs of impairment.
- C.
Ask other members of the guest’s party to help keep the guest safe and keep the guest from drinking any more alcohol.
- D.
Approach the guest with a pleasant, positive attitude at all times.
- E.
Start a conversation with an underage guest attempting to buy or drink alcohol to explain the policy of the facility and the state law.
- 10.What time do volunteers need to report to the stadium for events?
- A.
4 hours before gates open to the public
- B.
No later than kickoff
- C.
No earlier than 4.5 hours before kickoff
- 11.If there is a cash or inventory shortage, who is responsible?
- A.
Commissions will only be reduced if the location is not cleaned properly.
- B.
The cashier who had the biggest shortage.
- C.
The shortage will be deducted from the group's commission.
- D.
Don't call it a shortage. It's a vertical monetary challenge.
- 12.Items such as soda cups, beer cups, and paper boats can be given away if a guest should ask for one?
- A.
True
- B.
False
- 13.Coworkers, management, and the Packers staff are internal guests. Ticketed guests are external guests. During a transaction, internal guests should receive _______________ compared to external guests.
- A.
The same great service
- B.
Better service
- C.
No service
- D.
Sub par service
- 14.What are 3 parts of a great guest experience?
- A.
Arrive to work.
- B.
Offering at least one additional item.
- C.
Serving the guest 4 beers per ID.
- D.
Repeat the order to ensure the accuracy.
- E.
Thanking the guest and offering a fond farewell.
- F.
Listening to your iPod, and not paying attention to the guests.
- 15.During an Alcohol Secret Shop, the secret shopper may test the cashier on what parts of the alcohol policy? Select all that apply.
- A.
If you ask for their ID.
- B.
If you will serve them more than 2 drinks.
- C.
If you will refill or rehash a cup they give you.
- D.
If you will serve them after alcohol cutoff.
- 16.All stand attendants need to do the following during the National Anthem? Select all that apply.
- A.
Stop all service until the anthem is complete.
- B.
Turn off the lights if possible
- C.
Sing along while continuing to help the next guest.
- D.
Refill the popcorn machine.
- 17.Are NPO groups allowed to accept tips?
- A.
No
- B.
Yes, and we get to turn on the flashing lights, bells, whistles, and sirens.
- C.
Yes, and we thank the guest politely and put it in a non-charge cup, out of view of the guests.
- D.
Yes, and we can place it in our register drawer or pockets.
- 18.Yellow stripes on the ground in a concession stand indicate what?
- A.
It is a dangerous traffic area, and no passing is allowed.
- B.
Special equipment is near, such as an electrical panel, and nothing should block that area.
- C.
It is the designated area for nacho chip boxes, which need to be stored 6" off the ground.
- 19.When do you need to wash your hands? Select all that apply.
- A.
After using the restroom or coming back from break.
- B.
After touching your hair, face or body.
- C.
After taking out the garbage.
- D.
After handling money.
- E.
After sneezing, coughing or using a tissue.
- F.
After handling chemicals that might affect food safety.
- G.
Before putting on disposable gloves.
- H.
Before starting work
- I.
After handling raw meat and poultry
- J.
After eating or drinking
- K.
After leaving or returning to the stand
- 20.What is a spoilage box?
- A.
It is a damaged box delivered from the warehouse and should be returned.
- B.
It is where items you want to eat during your break are kept.
- C.
It is where overcooked, damaged or unfit for sale items are placed for a supervisor to review for credit.
- D.
It is another name for a garbage can.
- 21.If a guest forgets their credit card at your location, who can the card be given to? Select all that apply.
- A.
The spouse or friend as long as they know the full name and the credit card number.
- B.
A supervisor or manager who will turn it into the cashroom.
- C.
The guest who lost it, and only if they have a government issued photo ID with the matching name on it.
- D.
The next person in line.
- 22.During your break, you are allowed to watch the game in the seating bowl or roam around in the concourse.
- A.
True
- B.
False
- 23.If you don't have a photo ID available when you check in on game day, you will not be allowed into the stadium.
- A.
True
- B.
False
- 24.If your concession stand has a hood system or steam vent, what must you do?
- A.
Turn on the fans before any cooking begins and turn it off before everyone leaves.
- B.
Turn the fans on only once you open the shutters
- C.
Wait for Packers maintenance crew before you do anything.
- 25.What food or beverage items, if any, are allowed to leave the building at the end of the event?
- A.
Leftover hot dogs, brats, pizza, and hamburgers that were cooked, but not sold.
- B.
Your game day meal you did not get to eat during the game.
- C.
Non-chargable food items left over, such as popcorn, hot dog buns, or nacho cheese.
- D.
Items purchased that you have a valid receipt for.
- E.
No food or beverage items are allowed to leave the building.
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