2016 Npo Online Test

50 Questions | Total Attempts: 10198

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Online Test Quizzes & Trivia

Lambeau Field general concessions training test.


Questions and Answers
  • 1. 
    How long would it typically take a guest to process the alcohol in a 12oz beer?
    • A. 

      12 minutes

    • B. 

      One hour

    • C. 

      Two hours

    • D. 

      Three hours

  • 2. 
    What are the legal drinking ages in Wisconsin for beer, wine, and spirits?
    • A. 

      18,19, and 20

    • B. 

      21 for all alcohol beverages

    • C. 

      18, 21, and 21

    • D. 

      None of the above

  • 3. 
    The Wisconsin driver’s license number “J525-7225-2431-01” indicates that the holder of that license:
    • A. 

      Was born in 1952 and is a male.

    • B. 

      Was born in 1957 and is a female

    • C. 

      Was born in 1952 and is a female.

    • D. 

      Was born in 1957 and is a male.

  • 4. 
    No person under the age of 18 may sell or serve alcoholic beverages.
    • A. 

      True

    • B. 

      False

  • 5. 
    When refusing to serve a guest, a stand attendant should:
    • A. 

      (1) State the policy, "I am sorry, I am no longer legally able to serve you".

    • B. 

      (2) Give clear reasons and not judge the guest.

    • C. 

      (3) Call for backup if needed.

    • D. 

      (4) Inform the guest that they are intoxicated and threaten ejection for not cooperating.

    • E. 

      1, 2, and 3 only.

  • 6. 
    Tolerance has the following effect on intoxication:
    • A. 

      High tolerance causes intoxication faster

    • B. 

      High tolerance causes intoxication slower

    • C. 

      Tolerance has no effect on intoxication

    • D. 

      Low tolerance causes intoxication faster

    • E. 

      Low tolerance causes intoxication slower

  • 7. 
    A guest with a high tolerance can still be legally intoxicated even if a stand attendant sees no visible signs of impairment.
    • A. 

      True

    • B. 

      False

  • 8. 
    What are stand attendants legally expected to do for responsible alcohol service?
    • A. 

      Prevent people from drinking alcohol as much as possible.

    • B. 

      Make a reasonable effort to prevent alcohol-related problems.

    • C. 

      Only intervene if the associate works in an area that serves alcohol.

    • D. 

      There is no legal expectation for associates.

  • 9. 
    Which of the following responses would NOT be appropriate for stand attendants to use with guests?
    • A. 

      Accuse the guest of being intoxicated and threaten ejection from the facility.

    • B. 

      Offer non-alcoholic beverages or food for a guest showing signs of impairment.

    • C. 

      Ask other members of the guest’s party to help keep the guest safe and keep the guest from drinking any more alcohol.

    • D. 

      Approach the guest with a pleasant, positive attitude at all times.

    • E. 

      Start a conversation with an underage guest attempting to buy or drink alcohol to explain the policy of the facility and the state law.

  • 10. 
    What time do volunteers need to report to the stadium for events?
    • A. 

      4 hours before gates open to the public

    • B. 

      No later than kickoff

    • C. 

      No earlier than 4.5 hours before kickoff

  • 11. 
    If there is a cash or inventory shortage, who is responsible?
    • A. 

      Commissions will only be reduced if the location is not cleaned properly.

    • B. 

      The cashier who had the biggest shortage.

    • C. 

      The shortage will be deducted from the group's commission.

    • D. 

      Don't call it a shortage. It's a vertical monetary challenge.

  • 12. 
    Items such as soda cups, beer cups, and paper boats can be given away if a guest should ask for one?
    • A. 

      True

    • B. 

      False

  • 13. 
    Coworkers, management, and the Packers staff are internal guests. Ticketed guests are external guests.  During a transaction, internal guests should receive _______________ compared to external guests.
    • A. 

      The same great service

    • B. 

      Better service

    • C. 

      No service

    • D. 

      Sub par service

  • 14. 
    What are 3 parts of a great guest experience?
    • A. 

      Arrive to work.

    • B. 

      Offering at least one additional item.

    • C. 

      Serving the guest 4 beers per ID.

    • D. 

      Repeat the order to ensure the accuracy.

    • E. 

      Thanking the guest and offering a fond farewell.

    • F. 

      Listening to your iPod, and not paying attention to the guests.

  • 15. 
    During an Alcohol Secret Shop, the secret shopper may test the cashier on what parts of the alcohol policy? Select all that apply.
    • A. 

      If you ask for their ID.

    • B. 

      If you will serve them more than 2 drinks.

    • C. 

      If you will refill or rehash a cup they give you.

    • D. 

      If you will serve them after alcohol cutoff.

  • 16. 
    All stand attendants need to do the following during the National Anthem? Select all that apply.
    • A. 

      Stop all service until the anthem is complete.

    • B. 

      Turn off the lights if possible

    • C. 

      Sing along while continuing to help the next guest.

    • D. 

      Refill the popcorn machine.

  • 17. 
    Are NPO groups allowed to accept tips?
    • A. 

      No

    • B. 

      Yes, and we get to turn on the flashing lights, bells, whistles, and sirens.

    • C. 

      Yes, and we thank the guest politely and put it in a non-charge cup, out of view of the guests.

    • D. 

      Yes, and we can place it in our register drawer or pockets.

  • 18. 
    Yellow stripes on the ground in a concession stand indicate what?
    • A. 

      It is a dangerous traffic area, and no passing is allowed.

    • B. 

      Special equipment is near, such as an electrical panel, and nothing should block that area.

    • C. 

      It is the designated area for nacho chip boxes, which need to be stored 6" off the ground.

  • 19. 
    When do you need to wash your hands?  Select all that apply.
    • A. 

      After using the restroom or coming back from break.

    • B. 

      After touching your hair, face or body.

    • C. 

      After taking out the garbage.

    • D. 

      After handling money.

    • E. 

      After sneezing, coughing or using a tissue.

    • F. 

      After handling chemicals that might affect food safety.

    • G. 

      Before putting on disposable gloves.

    • H. 

      Before starting work

    • I. 

      After handling raw meat and poultry

    • J. 

      After eating or drinking

    • K. 

      After leaving or returning to the stand

  • 20. 
    What is a spoilage box?
    • A. 

      It is a damaged box delivered from the warehouse and should be returned.

    • B. 

      It is where items you want to eat during your break are kept.

    • C. 

      It is where overcooked, damaged or unfit for sale items are placed for a supervisor to review for credit.

    • D. 

      It is another name for a garbage can.

  • 21. 
    If a guest forgets their credit card at your location, who can the card be given to? Select all that apply.
    • A. 

      The spouse or friend as long as they know the full name and the credit card number.

    • B. 

      A supervisor or manager who will turn it into the cashroom.

    • C. 

      The guest who lost it, and only if they have a government issued photo ID with the matching name on it.

    • D. 

      The next person in line.

  • 22. 
    During your break, you are allowed to watch the game in the seating bowl or roam around in the concourse.
    • A. 

      True

    • B. 

      False

  • 23. 
    If you don't have a photo ID available when you check in on game day, you will not be allowed into the stadium.
    • A. 

      True

    • B. 

      False

  • 24. 
    If your concession stand has a hood system or steam vent, what must you do?
    • A. 

      Turn on the fans before any cooking begins and turn it off before everyone leaves.

    • B. 

      Turn the fans on only once you open the shutters

    • C. 

      Wait for Packers maintenance crew before you do anything.

  • 25. 
    What food or beverage items, if any, are allowed to leave the building at the end of the event?
    • A. 

      Leftover hot dogs, brats, pizza, and hamburgers that were cooked, but not sold.

    • B. 

      Your game day meal you did not get to eat during the game.

    • C. 

      Non-chargable food items left over, such as popcorn, hot dog buns, or nacho cheese.

    • D. 

      Items purchased that you have a valid receipt for.

    • E. 

      No food or beverage items are allowed to leave the building.