Lambeau Field General Concessions Training Sample Test
Do you know anything about Lambeau Field General Concessions Training? Would you like to try this quiz? Lambeau Field is an outdoor athletic arena in the north-central United States, located in Green Bay, Wisconsin. It is the home field of the Green Bay Packers of the National Football League. If you want to learn more about Lambeau Field General Concessions Training, this is the quiz for you.
- 1.How long would it typically take a guest to process the alcohol in a 12oz beer?
- A.
12 minutes
- B.
One hour
- C.
Two hours
- D.
Three hours
- 2.What are the legal drinking ages in Wisconsin for beer, wine, and spirits?
- A.
18,19, and 20
- B.
21 for all alcohol beverages
- C.
18, 21, and 21
- D.
None of the above
- 3.The Wisconsin driver’s license number “J525-7225-2431-01” indicates that the holder of that license:
- A.
Was born in 1952 and is a male.
- B.
Was born in 1957 and is a female
- C.
Was born in 1952 and is a female.
- D.
Was born in 1957 and is a male.
- 4.No person under the age of 18 may sell or serve alcoholic beverages.
- A.
True
- B.
False
- 5.When refusing to serve a guest, a stand attendant should:
- A.
(1) State the policy, "I am sorry, I am no longer legally able to serve you".
- B.
(2) Give clear reasons and not judge the guest.
- C.
(3) Call for backup if needed.
- D.
(4) Inform the guest that they are intoxicated and threaten ejection for not cooperating.
- E.
1, 2, and 3 only.
- 6.Tolerance has the following effect on intoxication:
- A.
High tolerance causes intoxication faster
- B.
High tolerance causes intoxication slower
- C.
Tolerance has no effect on intoxication
- D.
Low tolerance causes intoxication faster
- E.
Low tolerance causes intoxication slower
- 7.A guest with a high tolerance can still be legally intoxicated even if a stand attendant sees no visible signs of impairment.
- A.
True
- B.
False
- 8.What are stand attendants legally expected to do for responsible alcohol service?
- A.
Prevent people from drinking alcohol as much as possible.
- B.
Make a reasonable effort to prevent alcohol-related problems.
- C.
Only intervene if the associate works in an area that serves alcohol.
- D.
There is no legal expectation for associates.
- 9.Which of the following responses would NOT be appropriate for stand attendants to use with guests?
- A.
Accuse the guest of being intoxicated and threaten ejection from the facility.
- B.
Offer non-alcoholic beverages or food for a guest showing signs of impairment.
- C.
Ask other members of the guest’s party to help keep the guest safe and keep the guest from drinking any more alcohol.
- D.
Approach the guest with a pleasant, positive attitude at all times.
- E.
Start a conversation with an underage guest attempting to buy or drink alcohol to explain the policy of the facility and the state law.
- 10.What time do volunteers need to report to the stadium for events?
- A.
4 hours before gates open to the public
- B.
No later than kickoff
- C.
No earlier than 4.5 hours before kickoff
- 11.If there is a cash or inventory shortage, who is responsible?
- A.
Commissions will only be reduced if the location is not cleaned properly.
- B.
The cashier who had the biggest shortage.
- C.
The shortage will be deducted from the group's commission.
- D.
Don't call it a shortage. It's a vertical monetary challenge.
- 12.Items such as soda cups, beer cups, and paper boats can be given away if a guest should ask for one?
- A.
True
- B.
False
- 13.Coworkers, management, and the Packers staff are internal guests. Ticketed guests are external guests. During a transaction, internal guests should receive _______________ compared to external guests.
- A.
The same great service
- B.
Better service
- C.
No service
- D.
Sub par service
- 14.What are 3 parts of a great guest experience?
- A.
Arrive to work.
- B.
Offering at least one additional item.
- C.
Serving the guest 4 beers per ID.
- D.
Repeat the order to ensure the accuracy.
- E.
Thanking the guest and offering a fond farewell.
- F.
Listening to your iPod, and not paying attention to the guests.
- 15.During an Alcohol Secret Shop, the secret shopper may test the cashier on what parts of the alcohol policy? Select all that apply.
- A.
If you ask for their ID.
- B.
If you will serve them more than 2 drinks.
- C.
If you will refill or rehash a cup they give you.
- D.
If you will serve them after alcohol cutoff.
- 16.All stand attendants need to do the following during the National Anthem? Select all that apply.
- A.
Stop all service until the anthem is complete.
- B.
Turn off the lights if possible
- C.
Sing along while continuing to help the next guest.
- D.
Refill the popcorn machine.
- 17.Are NPO groups allowed to accept tips?
- A.
No
- B.
Yes, and we get to turn on the flashing lights, bells, whistles, and sirens.
- C.
Yes, and we thank the guest politely and put it in a non-charge cup, out of view of the guests.
- D.
Yes, and we can place it in our register drawer or pockets.
- 18.Yellow stripes on the ground in a concession stand indicate what?
- A.
It is a dangerous traffic area, and no passing is allowed.
- B.
Special equipment is near, such as an electrical panel, and nothing should block that area.
- C.
It is the designated area for nacho chip boxes, which need to be stored 6" off the ground.
- 19.When do you need to wash your hands? Select all that apply.
- A.
After using the restroom or coming back from break.
- B.
After touching your hair, face or body.
- C.
After taking out the garbage.
- D.
After handling money.
- E.
After sneezing, coughing or using a tissue.
- F.
After handling chemicals that might affect food safety.
- G.
Before putting on disposable gloves.
- H.
Before starting work
- I.
After handling raw meat and poultry
- J.
After eating or drinking
- K.
After leaving or returning to the stand
- 20.What is a spoilage box?
- A.
It is a damaged box delivered from the warehouse and should be returned.
- B.
It is where items you want to eat during your break are kept.
- C.
It is where overcooked, damaged or unfit for sale items are placed for a supervisor to review for credit.
- D.
It is another name for a garbage can.
- 21.If a guest forgets their credit card at your location, who can the card be given to? Select all that apply.
- A.
The spouse or friend as long as they know the full name and the credit card number.
- B.
A supervisor or manager who will turn it into the cashroom.
- C.
The guest who lost it, and only if they have a government issued photo ID with the matching name on it.
- D.
The next person in line.
- 22.During your break, you are allowed to watch the game in the seating bowl or roam around in the concourse.
- A.
True
- B.
False
- 23.If you don't have a photo ID available when you check in on game day, you will not be allowed into the stadium.
- A.
True
- B.
False
- 24.If your concession stand has a hood system or steam vent, what must you do?
- A.
Turn on the fans before any cooking begins and turn it off before everyone leaves.
- B.
Turn the fans on only once you open the shutters
- C.
Wait for Packers maintenance crew before you do anything.
- 25.What food or beverage items, if any, are allowed to leave the building at the end of the event?
- A.
Leftover hot dogs, brats, pizza, and hamburgers that were cooked, but not sold.
- B.
Your game day meal you did not get to eat during the game.
- C.
Non-chargable food items left over, such as popcorn, hot dog buns, or nacho cheese.
- D.
Items purchased that you have a valid receipt for.
- E.
No food or beverage items are allowed to leave the building.
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