2014-adp-qm December Incentive Quiz 1/4-as

10 Questions | Total Attempts: 110

SettingsSettingsSettings
Please wait...
2014-adp-qm December Incentive Quiz 1/4-as


Questions and Answers
  • 1. 
    On an inbound call, Mr. and Mrs. Smith were calling in to complete Mrs. Smith’s application. The accounts are linked in the SSC. Mr. Smith completed his application with One Exchange yesterday, but he is going to assist his wife. Which accounts must be secured?
    • A. 

      Mrs. Smith's

    • B. 

      Mr. Smith's

    • C. 

      Both Mr. and Mrs. Smith's

    • D. 

      Neither because they have talked to us before

  • 2. 
    Who can secure the call? Check all that apply.
    • A. 

      Customer

    • B. 

      POA

    • C. 

      Any Family Member

    • D. 

      HIPAA

  • 3. 
    ADP is completing a joint application. After stating “This call will be recorded. Do I have your permission to record this conversation to confirm your enrollment?”, only the husband responded. This is acceptable since he is a HIPAA for his wife.
    • A. 

      True

    • B. 

      False

  • 4. 
    When reading the sales agent or broker question, the ADP stated “Right now, other than me, is there an insurance agent with you on the phone?” How will this line item be scored?
    • A. 

      No Point Deduction

    • B. 

      Minor -5 pts

    • C. 

      Major -15 pts.

  • 5. 
    One a joint application, both Customers’ must respond to the sales agent or broker question.
    • A. 

      True

    • B. 

      False

  • 6. 
    Mrs. Shirley Jones is completing a MAPD for herself with the help of her daughter Cary Jones. ADP states “Will Shirley Jones be completing this Medicare Enrollment for himself or herself?” Cary states “yes”.  How will this line item be scored?
    • A. 

      No Point Deduction

    • B. 

      Minor -5 pts

    • C. 

      Major -15 pts

    • D. 

      NA

  • 7. 
    Mr. Jerry Thomas and Mrs. Peggy Thomas are on speaker phone and completing a joint application. The HIPAA Approved Representative question “Do you authorize ­­­­­­­­­­­­________ to assist with your enrollment in ______?” does not need to be read since they will both be completing their own applications.
    • A. 

      True

    • B. 

      False

  • 8. 
    ADP is completing a MAPD for Joyce Patterson. Her son Ben Patterson is listed as the HIPAA rep and is assisting him mom with the application. When obtaining HIPAA authorization during the opening script, the ADP stated “Do you authorize your son, Ben, to assist with your enrollment into the AARP Medicare Complete Essential?”  Joyce Patterson stated “yes”.  How will this line item be scored?
    • A. 

      Yes

    • B. 

      Minor - 5 pts.

    • C. 

      Major -15 pts.

    • D. 

      Option 4

  • 9. 
    Once HIPAA authorization was given; it is acceptable for the Customer to drop off the line until the disclaimer scripting.
    • A. 

      True

    • B. 

      False

  • 10. 
    ADP was not aware that another person was on the line until the middle of a Customer’s application after the other person provided an answer on the application. The ADP can ask the HIPAA approved question right then and does not need to start over.
    • A. 

      True

    • B. 

      False

Back to Top Back to top