2014-adp-qm December Incentive Quiz 3/4-as

10 Questions | Total Attempts: 62

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2014-adp-qm December Incentive Quiz 3/4-as

Application


Questions and Answers
  • 1. 
    The opening statement “To continue with your enrollment, I now need to verify the following information” does not need to be read on every application if it appears.
    • A. 

      True

    • B. 

      False

  • 2. 
    What question can the ADP state on page 1 of an application?
    • A. 

      Alternate mailing address

    • B. 

      Gender

    • C. 

      Desired effective date

    • D. 

      Medicare claim number

    • E. 

      All of the above

  • 3. 
    The Customer did not state the area code when providing the phone number. Since the digits that the Customer stated matched the application, the ADP moved onto the next question.  How should this be scored?
    • A. 

      Yes

    • B. 

      Minor -5 pts.

    • C. 

      Major -15 pts.

    • D. 

      NA

  • 4. 
    On single enrollments, if the HIPAA scripting is not read and another person besides the POA or Customer provides information on the application, the HIPAA scripting does not need to be read as long as the Customer repeats the answer.
    • A. 

      True

    • B. 

      False

  • 5. 
    When collecting the address, the Customer stated 1234 Cottonwood Lane; however the application shows 2234 Cottonwood Lane. The ADP states, “I show 2234, is that correct?” The Customer says, “I am sorry, yes, correct.” How should this line item be scored?
    • A. 

      Yes

    • B. 

      Minor -5 pts

    • C. 

      Major -15 pts

    • D. 

      Option 4

  • 6. 
    The Customer is enrolling into a MAPD plan that has a $0 premium. The premium payment option question does not need to be asked since the plan has a $0 premium.
    • A. 

      True

    • B. 

      False

  • 7. 
    "Do you intend to replace your current healthcare coverage with this Medicare Supplement policy?" This question is always marked yes on each application for every carrier. 
    • A. 

      True

    • B. 

      False

  • 8. 
    When the completing a Medigap application, the ADP is allowed to assist the customer in answering a question after page 1 of the application.
    • A. 

      True. But the ADP must get an LBS on the line to make sure the question is answered correctly.

    • B. 

      False. ADPs are not allowed to assist the Customer, they can only ask the questions.

    • C. 

      True. But the ADP must re-state the question and have the customer give the correct answer.

    • D. 

      False. The ADP must re-ask the question a few times and if the customer still does not understand, then the ADP should transfer the call back to the BA who sold the plan.

  • 9. 
    The POA question on the application reads “DO NOT READ ALOUD: Is this application being filled out by a Power of Attorney?”  It is acceptable to skip this whole section when a POA is completing the application since it says “DO NOT READ ALOUD:”
    • A. 

      True

    • B. 

      False

  • 10. 
    When collecting the Customer’s alternate address, the Customer stated “P.O. Box 456”. The ADP then asked, “Would that be the same city and state that you stated for you physical address?” The Customer stated “yes”. How should this line item be scored?
    • A. 

      Yes

    • B. 

      Minor -5 pts.

    • C. 

      Major -15 pts.

    • D. 

      NA

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