2013 Plsc Leg Bb#9

5 Questions | By Nwcccbb | Last updated: Apr 24, 2013 | Total Attempts: 76

Questions and Answers

1.

What happens when you suspend a REFT before a decrease comes through?
- A.
  
  A baby rabbit is born
- B.
  
  The REFT removes permanently
- C.
  
  It adds 4 installment fees
- D.
  
  The decrease doesn’t apply to the bill that’s out
2.

What are appropriate items to review with the customer during the close portion of the call?
- A.
  
  Timeline for documents sent (mail, fax, email)
- B.
  
  Any action needed by the caller (sending in a trailing document)
- C.
  
  Any follow up work that you (MCR) will complete (changing the due date once payment posts)
- D.
  
  Next due date
- E.
  
  All of the above
3.

True or False: If you run the 1DZ and you find that you have an errored session, it is appropriate to set a gatekeeper follow up to correct the error and re-release the change.
- A.
  
  True
- B.
  
  False
4.

True or False: When a policy holder’s bankcard is getting ready to expire, we send them a letter 30 days before it does.
- A.
  
  True
- B.
  
  False
5.

If a policy cancels due to Nationwide error, and the policy isn’t flagged for bad risk, we follow the following guidelines:
- A.
  
  We contact SST for approval to reverse
- B.
  
  We contact Underwriter for approval to reverse
- C.
  
  If you are a Moderate or Complex rep, with evidence that it is company error, you can reverse the policy.

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Sample Question
When an Inland Marine policy says an Overflow exists on policy or see Overflow, what does that mean?

The policy needs to be re written

The Inland Marine system can only hold 40 Inland Marine items. If there is a need to schedule more items, they must be scheduled on an Overflow list.

The items that are scheduled are over flowing out of the home