2013 Plsc Leg Bb#9
5 Questions
| Total Attempts: 76
Questions and Answers
- 1.What happens when you suspend a REFT before a decrease comes through?
- A.
A baby rabbit is born
- B.
The REFT removes permanently
- C.
It adds 4 installment fees
- D.
The decrease doesn’t apply to the bill that’s out
- 2.What are appropriate items to review with the customer during the close portion of the call?
- A.
Timeline for documents sent (mail, fax, email)
- B.
Any action needed by the caller (sending in a trailing document)
- C.
Any follow up work that you (MCR) will complete (changing the due date once payment posts)
- D.
Next due date
- E.
All of the above
- 3.True or False: If you run the 1DZ and you find that you have an errored session, it is appropriate to set a gatekeeper follow up to correct the error and re-release the change.
- A.
True
- B.
False
- 4.True or False: When a policy holder’s bankcard is getting ready to expire, we send them a letter 30 days before it does.
- A.
True
- B.
False
- 5.If a policy cancels due to Nationwide error, and the policy isn’t flagged for bad risk, we follow the following guidelines:
- A.
We contact SST for approval to reverse
- B.
We contact Underwriter for approval to reverse
- C.
If you are a Moderate or Complex rep, with evidence that it is company error, you can reverse the policy.
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