2013 Plsc Leg Bb#9

5 Questions | Total Attempts: 76

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Leg Quizzes & Trivia

Questions and Answers
  • 1. 
    What happens when you suspend a REFT before a decrease comes through?
    • A. 

      A baby rabbit is born

    • B. 

      The REFT removes permanently

    • C. 

      It adds 4 installment fees

    • D. 

      The decrease doesn’t apply to the bill that’s out

  • 2. 
    What are appropriate items to review with the customer during the close portion of the call?
    • A. 

      Timeline for documents sent (mail, fax, email)

    • B. 

      Any action needed by the caller (sending in a trailing document)

    • C. 

      Any follow up work that you (MCR) will complete (changing the due date once payment posts)

    • D. 

      Next due date

    • E. 

      All of the above

  • 3. 
    True or False: If you run the 1DZ and you find that you have an errored session, it is appropriate to set a gatekeeper follow up to correct the error and re-release the change.
    • A. 

      True

    • B. 

      False

  • 4. 
    True or False: When a policy holder’s bankcard is getting ready to expire, we send them a letter 30 days before it does.
    • A. 

      True

    • B. 

      False

  • 5. 
    If a policy cancels due to Nationwide error, and the policy isn’t flagged for bad risk, we follow the following guidelines:
    • A. 

      We contact SST for approval to reverse

    • B. 

      We contact Underwriter for approval to reverse

    • C. 

      If you are a Moderate or Complex rep, with evidence that it is company error, you can reverse the policy.

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