2013 Plsc Leg Bb#8
5 Questions
| Total Attempts: 68
Questions and Answers
- 1.When an Inland Marine policy says an Overflow exists on policy or see Overflow, what does that mean?
- A.
The policy needs to be re written
- B.
The Inland Marine system can only hold 40 Inland Marine items. If there is a need to schedule more items, they must be scheduled on an Overflow list.
- C.
The items that are scheduled are over flowing out of the home
- 2.True Or False we can tell an agent or member the reason for an increase and explain coverages on an umbrella policy?
- A.
True
- B.
False
- 3.True or False on a bam account when there is an orange box reflecting a warning, it is ok to change the next due date?
- A.
True
- B.
False
- 4.If a member calls in and tells you they want to be listed on Nationwide’s do not call list, what do you do?
- A.
Tell them there is no such thing and disconnect the call
- B.
Tell them you are happy to help, find out what they want opted out from, and take care of it by following the handling procedures in Inquira
- C.
Explain they have no choice but to be contacted by Nationwide, it’s the law
- 5.True or False If an agent calls in and has questions about coverages or questions regarding writing a policy, we transfer the call to the AOA Helpdesk?
- A.
True
- B.
False
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