2013 Plsc Leg Bb#6

5 Questions | Total Attempts: 48

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Leg Quizzes & Trivia

Questions and Answers
  • 1. 
    True or False:  When a bankcard is getting ready to expire, on the Recurring Bankcard pay method, Nationwide sends a letter 30 days prior to notify the policyholder about the upcoming expiration of the card. 
    • A. 

      True

    • B. 

      False

  • 2. 
    Which guideline is followed if a policy cancels due to Nationwide error and it is not flagged for bad risk?
    • A. 

      Contact SST for approval to reverse

    • B. 

      Contact the Underwriter for approval to reverse

    • C. 

      Reverse the policy, if you are a Moderate or Complex rep, with evidence that it is company error.

  • 3. 
    True or False: CSR’s can waive NSF fees if an error has occurred.
    • A. 

      True

    • B. 

      False

  • 4. 
    Which of the following would NOT be considered an option in the A3 category?
    • A. 

      Offer REFT or RBC

    • B. 

      Offer a due date change

    • C. 

      Offer to set up a Nationwide online account

    • D. 

      Offer to send a copy of the receipt by mail, email, or fax

  • 5. 
    True or False: The Extended Replacement Cost (or Personal Property Replacement Cost) coverage is being renamed and the type of coverage it offers is changing.
    • A. 

      True

    • B. 

      False

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