2013 Plsc Leg Bb#6
5 Questions
| Total Attempts: 48
Questions and Answers
- 1.True or False: When a bankcard is getting ready to expire, on the Recurring Bankcard pay method, Nationwide sends a letter 30 days prior to notify the policyholder about the upcoming expiration of the card.
- A.
True
- B.
False
- 2.Which guideline is followed if a policy cancels due to Nationwide error and it is not flagged for bad risk?
- A.
Contact SST for approval to reverse
- B.
Contact the Underwriter for approval to reverse
- C.
Reverse the policy, if you are a Moderate or Complex rep, with evidence that it is company error.
- 3.True or False: CSR’s can waive NSF fees if an error has occurred.
- A.
True
- B.
False
- 4.Which of the following would NOT be considered an option in the A3 category?
- A.
Offer REFT or RBC
- B.
Offer a due date change
- C.
Offer to set up a Nationwide online account
- D.
Offer to send a copy of the receipt by mail, email, or fax
- 5.True or False: The Extended Replacement Cost (or Personal Property Replacement Cost) coverage is being renamed and the type of coverage it offers is changing.
- A.
True
- B.
False
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Sample QuestionWhat happens when you suspend a REFT before a decrease comes through?
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