2013 Plsc Leg Bb#6

5 Questions | By Nwcccbb | Last updated: Mar 8, 2013 | Total Attempts: 48

Questions and Answers

1.

True or False: When a bankcard is getting ready to expire, on the Recurring Bankcard pay method, Nationwide sends a letter 30 days prior to notify the policyholder about the upcoming expiration of the card.
- A.
  
  True
- B.
  
  False
2.

Which guideline is followed if a policy cancels due to Nationwide error and it is not flagged for bad risk?
- A.
  
  Contact SST for approval to reverse
- B.
  
  Contact the Underwriter for approval to reverse
- C.
  
  Reverse the policy, if you are a Moderate or Complex rep, with evidence that it is company error.
3.

True or False: CSR’s can waive NSF fees if an error has occurred.
- A.
  
  True
- B.
  
  False
4.

Which of the following would NOT be considered an option in the A3 category?
- A.
  
  Offer REFT or RBC
- B.
  
  Offer a due date change
- C.
  
  Offer to set up a Nationwide online account
- D.
  
  Offer to send a copy of the receipt by mail, email, or fax
5.

True or False: The Extended Replacement Cost (or Personal Property Replacement Cost) coverage is being renamed and the type of coverage it offers is changing.
- A.
  
  True
- B.
  
  False

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