2013 Plsc Leg Bb Quiz #12

5 Questions | Total Attempts: 41

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2013 Plsc Leg Bb Quiz #12

Questions and Answers
  • 1. 
    True or False: When any billing breakdown has been completed you have access to it.
    • A. 

      True

    • B. 

      False

  • 2. 
    When filling out a NY id card in the generator, when do you input a Y in the Replacement vehicle box?
    • A. 

      You always enter a Y in that box when creating a POI.

    • B. 

      When you add a new vehicle.

    • C. 

      Only if they are keeping their plates from the previous vehicle.

  • 3. 
    True or False: It is ok to initiate a refund earlier than the 5th business day from the date a payment processes.
    • A. 

      True

    • B. 

      False

  • 4. 
    When we receive a call from an agent or member and they want to know why an Umbrella policy increased what do you do?
    • A. 

      Go to WDX to determine and then explain the reason for increase.

    • B. 

      Tell them you can’t help them and disconnect the call.

    • C. 

      Contact a PUL screener.

    • D. 

      All of the above.

  • 5. 
    When a payment is made to the account level on the history you can see how the payment was applied.
    • A. 

      True

    • B. 

      False

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