2013 Plsc Leg Bb #7

5 Questions | Total Attempts: 50

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2013 Plsc Leg Bb #7

Questions and Answers
  • 1. 
    When a member calls in to change or update REFT or RBC, what are the steps taken?
    • A. 

      Update immediately, and tell the member to have a great day

    • B. 

      Suspend the current EFT and change the account to direct billed

    • C. 

      Tell the customer it will take 3 months to update, and update info

    • D. 

      Explain we can’t help and disconnect the call

  • 2. 
    When filling out a NY id card in the generator, when do you input a Y in the Replacement vehicle box?
    • A. 

      You always enter a Y in that box when creating a POI

    • B. 

      When you add a new vehicle

    • C. 

      Only if they are keeping their plates from the previous vehicle

  • 3. 
    What happens when you suspend a REFT before a decrease comes through?
    • A. 

      A rabbit pops out of a hat

    • B. 

      The REFT removes permanently

    • C. 

      It adds 4 installment fees

    • D. 

      The decrease doesn’t apply to the outstanding bill

  • 4. 
    What are appropriate items to review with the customer during the close portion of the call?
    • A. 

      Timeline for documents sent (mail, fax, email)

    • B. 

      Any action needed by the caller (sending in a trailing document)

    • C. 

      Any follow up work that you (CSR) will complete (changing the due date once payment posts)

    • D. 

      Next due date

    • E. 

      All of the above

  • 5. 
    True or False: If you run the 1DZ and you find that you have an errored session, it is appropriate to set a gatekeeper follow up to correct the error and re-release the change.
    • A. 

      True

    • B. 

      False

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