2013 Clpc Brain Buster #2

5 Questions | Total Attempts: 45

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Brain Quizzes & Trivia

Questions and Answers
  • 1. 
    What does DAC stand for?
    • A. 

      Determine, Action, Control

    • B. 

      Discover, Act, Complete

    • C. 

      Discover, Apply, Conclude

    • D. 

      Dig, Act, Complete

  • 2. 
    What does Green mean in DAC?
    • A. 

      Proficient and displayed a strong degree of competency in fulfilling the processing expectations.

    • B. 

      Errors and omissions that did not impact the outcome but gaps in skill or knowledge are identified.

    • C. 

      Situations that can negatively impact the customer experience.

    • D. 

      Go!

  • 3. 
    What does Yellow mean in DAC?
    • A. 

      Proceed with Caution.

    • B. 

      Proficient and displayed a strong degree of competency in fulfilling the processing expectations.

    • C. 

      Situations that can negatively impact the customer experience.

    • D. 

      Errors and omissions that did not impact the outcome but gaps in skill or knowledge are identified.

  • 4. 
    What does Red mean in DAC?
    • A. 

      Errors and omissions that did not impact the outcome but gaps in skill or knowledge are identified.

    • B. 

      Stop!

    • C. 

      Situations that can negatively impact the customer experience.

    • D. 

      Proficient and displayed a strong degree of competency in fulfilling the processing expectations.

  • 5. 
    Anytime the expiring term’s IRPM is being applied on a Processor First Renewal, each processor will check the box for their line to indicate No Change in Discretionary Pricing for Renewal. Failure to mark this box is a compliance issue.
    • A. 

      True

    • B. 

      False

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