2013 Clpc Bb #1

5 Questions | Total Attempts: 67

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2013 Clpc Bb #1

Commercial Lines Service Operations


Questions and Answers
  • 1. 
    The Commercial Lines Service Operations are made up of three core functions (Call Center, Processing Center, and Premium Services).
    • A. 

      True

    • B. 

      False

  • 2. 
    Our organization supports the Independent, Farm, and Exclusive channels.
    • A. 

      True

    • B. 

      False

  • 3. 
    How many Processing and Call Center professionals service our customers and agents?
    • A. 

      500

    • B. 

      800

    • C. 

      1,000

    • D. 

      More than 1,200

  • 4. 
    How many Commercial transactions does the Processing teams handle per year?
    • A. 

      More than 2 million

    • B. 

      1.5 million

    • C. 

      1 million

    • D. 

      500,000

  • 5. 
    Approximately how many calls does the Commercial Call Centers take from agents and customers annually?
    • A. 

      400,000

    • B. 

      500,000

    • C. 

      600,000

    • D. 

      700,000

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