2013 Bb # 3

5 Questions | Total Attempts: 295

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2013 Bb # 3

Questions and Answers
  • 1. 
    What problems are our customers experiencing with the bank cards issued by their Claims Adjuster (a.k.a Claims Associate)?
    • A. 

      Not being able to withdraw money

    • B. 

      Limits to the amount of money available each day

    • C. 

      Not having a PIN number to access the money

    • D. 

      All the above

  • 2. 
    Who do we contact if a customer is unable to withdraw money using the bank card issued by their Claims Adjuster (a.k.a Claims Associate)?
    • A. 

      Contact Supervisor

    • B. 

      Contact Claims Adjuster (Claims Associate)

    • C. 

      Contact Helpdesk

    • D. 

      Tell the customer its the wrong number and hang up

  • 3. 
    Who do we contact if a customer does not have a PIN number to access the money from a bank card issued by their Claims Adjuster?
    • A. 

      Contact Supervisor

    • B. 

      Contact Claims Adjuster (Claims Associate)

    • C. 

      Contact Helpdesk

    • D. 

      Tell the customer its the wrong number and hang up

  • 4. 
    What is InQuira?
    • A. 

      Knowledge management tool with a Google-like search engine.

    • B. 

      Helpdesk text message feature.

    • C. 

      Instant Message knowledge management tool with a Google-like search engine.

    • D. 

      New email knowledge management tool with a Google-like search engine.

  • 5. 
    What are some features that can be performed in InQuira?
    • A. 

      The ability to view past versions of content.

    • B. 

      Allows you to subscribe to the content you view frequently.

    • C. 

      Alerts you when that content is updated

    • D. 

      All the above

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