2012 Plsc Pcio Bb#1

5 Questions | Total Attempts: 39

SettingsSettingsSettings
Please wait...
2012 Plsc Pcio Bb#1

Questions and Answers
  • 1. 
    When the CSR needs to send work to the PLPC which create tab do they select in your research window in AWD 10?
    • A. 

      IC Create Follow-up

    • B. 

      PRS Request

    • C. 

      IC CSR 2WC

    • D. 

      Create Work

  • 2. 
    After a CSR has completed a owned follow-up in your Worklist in AWD 10, what action button will send the follow-up to the end que?
    • A. 

      Save

    • B. 

      Next Step

    • C. 

      Cancel

    • D. 

      Work Created in Error

  • 3. 
    As the CSR checks the status of a work request and it is still pending, how would they escalate the work request in AWD 10?
    • A. 

      Select PL Rush

    • B. 

      Unlock the 2WC and slect Next Step

    • C. 

      Select Save and Add Comments

    • D. 

      Unlock the 2WC and select Second Phone Call option in the Routing box and then Next Step

  • 4. 
    If a CSR wants to cancel a 2WC or Follow-Up that no longer needs processing, what button can they select?
    • A. 

      Work Created in Error

    • B. 

      Cancel

    • C. 

      Back

    • D. 

      Next Step

  • 5. 
    What is the last step of submitting a 2WC to Processing?
    • A. 

      Select Next Step

    • B. 

      Select Business Area

    • C. 

      Add Comments

    • D. 

      Select Save

Back to Top Back to top