2012 Plsc Pcio Bb#1
5 Questions
| Total Attempts: 39
Questions and Answers
- 1.When the CSR needs to send work to the PLPC which create tab do they select in your research window in AWD 10?
- A.
IC Create Follow-up
- B.
PRS Request
- C.
IC CSR 2WC
- D.
Create Work
- 2.After a CSR has completed a owned follow-up in your Worklist in AWD 10, what action button will send the follow-up to the end que?
- A.
Save
- B.
Next Step
- C.
Cancel
- D.
Work Created in Error
- 3.As the CSR checks the status of a work request and it is still pending, how would they escalate the work request in AWD 10?
- A.
Select PL Rush
- B.
Unlock the 2WC and slect Next Step
- C.
Select Save and Add Comments
- D.
Unlock the 2WC and select Second Phone Call option in the Routing box and then Next Step
- 4.If a CSR wants to cancel a 2WC or Follow-Up that no longer needs processing, what button can they select?
- A.
Work Created in Error
- B.
Cancel
- C.
Back
- D.
Next Step
- 5.What is the last step of submitting a 2WC to Processing?
- A.
Select Next Step
- B.
Select Business Area
- C.
Add Comments
- D.
Select Save
Questions: 36 | Attempts: 379 | Last updated: Nov 27, 2012
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