2012 Plsc Leg Bb#5

5 Questions | Total Attempts: 55

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2012 Plsc Leg Bb#5

Questions and Answers
  • 1. 
    The Smartride Discount is available in which states?  Check all that apply
    • A. 

      Pennsylvania

    • B. 

      Ohio

    • C. 

      South Carolina

    • D. 

      Virginia

  • 2. 
    When should an OM hold be placed (or follow up set) if the last day to pay falls on a weekend/holiday?
    • A. 

      Place the hold on Friday and set a follow up to re-set the hold Monday.

    • B. 

      Place the hold on the next business day after the weekend/holiday.

    • C. 

      Set a gatekeeper follow up on the exact cancellation date even if it falls over the weekend/ holiday

    • D. 

      Do not place the hold and send a processing request to have the policy reversed once the payment is received.

  • 3. 
    True or False: Customers renting motorhomes cannot elect to extend temporary coverage from their auto policy for Liability, Physical Damage, and Personal Effects losses.
    • A. 

      True

    • B. 

      False

  • 4. 
    True or False:  Gatekeepers work on the weekends and it is acceptable to place a GK follow up to be worked on the weekend.
    • A. 

      True

    • B. 

      False

  • 5. 
    When taking a replacement payment for a returned item and the next month bill is still outstanding, what action needs to be taken if there is 5 days to re bill the account?
    • A. 

      Take the payment, the system will automatically re bill for the following month.

    • B. 

      Place an OM hold to ensure the re bill process will take action, and take their payment.

    • C. 

      Take the replacement payment (including NSF fee) and set a GK f/u to re bill the account.

    • D. 

      Take the replacement payment (including NSF fee) and call iHelp to re bill the account.

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