2012 Plsc Leg Bb#4
5 Questions
| Total Attempts: 66
Questions and Answers
- 1.When adding or replacing a vehicle on a policy, what date should be confirmed with the policyholder and used as the effective date of the change?
- A.
A. The date the customer calls to make the change.
- B.
B. The date the customer requests to have the vehicle added.
- C.
C. The date the vehicle was purchased.
- D.
D. All of the above.
- 2.When is it necessary to place an OM hold on an account? Please select all that apply.
- A.
A. When extending the customer additional time past the cancellation date to make the payment.
- B.
B. When the customer makes a payment on the due date.
- C.
C. When taking a payment on the cut off date or the next calendar day after the cut off date.
- D.
D. When taking a payment on the last day to pay or cancellation date.
- 3.True or False: It is no longer a requirement to offer to send (email, fax, mail, etc) the customer a copy of the payment receipt.
- A.
True
- B.
False
- 4.True or False: When a bill is in warning you can change the next months due date.
- A.
True
- B.
False
- 5.Due to the recent Criminal Intrusion, when you receive a call what do you do?
- A.
Tell them sorry we cant help, and disconnect the call.
- B.
Ask them if they recently received a quote from Nationwide and when.
- C.
Transfer the call to iHELP.
Questions: 36 | Attempts: 379 | Last updated: Nov 27, 2012
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