2012 Plsc Leg Bb#4

5 Questions | Total Attempts: 66

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2012 Plsc Leg Bb#4

Questions and Answers
  • 1. 
    When adding or replacing a vehicle on a policy, what date should be confirmed with the policyholder and used as the effective date of the change?
    • A. 

      A. The date the customer calls to make the change.

    • B. 

      B. The date the customer requests to have the vehicle added.

    • C. 

      C. The date the vehicle was purchased.

    • D. 

      D. All of the above.

  • 2. 
    When is it necessary to place an OM hold on an account? Please select all that apply.
    • A. 

      A. When extending the customer additional time past the cancellation date to make the payment.

    • B. 

      B. When the customer makes a payment on the due date.

    • C. 

      C. When taking a payment on the cut off date or the next calendar day after the cut off date.

    • D. 

      D. When taking a payment on the last day to pay or cancellation date.

  • 3. 
    True or False:  It is no longer a requirement to offer to send (email, fax, mail, etc) the customer a copy of the payment receipt.
    • A. 

      True

    • B. 

      False

  • 4. 
    True or False: When a bill is in warning you can change the next months due date.
    • A. 

      True

    • B. 

      False

  • 5. 
    Due to the recent Criminal Intrusion, when you receive a call what do you do?
    • A. 

      Tell them sorry we cant help, and disconnect the call.

    • B. 

      Ask them if they recently received a quote from Nationwide and when.

    • C. 

      Transfer the call to iHELP.

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