2012 Plsc Leg Bb#3

6 Questions | Total Attempts: 55

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2012 Plsc Leg Bb#3

Questions and Answers
  • 1. 
    True or False: When a vehicle involved in a claim has been deemed a total loss and involves Loss of Use coverage, the removal of the vehicle should be backdated to the date after the loss.
    • A. 

      True

    • B. 

      False

  • 2. 
    What are appropriate items to review with the customer during the close portion of the call?
    • A. 

      Timeline for documents sent (mail, fax, email)

    • B. 

      Any action needed by the caller (sending in a trailing document)

    • C. 

      Any follow up work that you (CSR) will complete (changing the due date once payment posts)

    • D. 

      Next due date

    • E. 

      All of the above

  • 3. 
    Which of the following is NOT a clue that there may be an unlisted driver in the household?
    • A. 

      Policyholder mentions they were recently married but is the only listed driver on the policy.

    • B. 

      The policyholder mentions they recently moved in with their significant other.

    • C. 

      The policyholder calls to update their address because they recently moved out of their parents house and will now be living alone.

    • D. 

      The policyholder calls to add a vehicle to the policy that is titled in their childs name.

  • 4. 
    What action should be taken if any of the following red flags are identified during the call?
    • -Undisclosed drivers (drivers not listed on the policy but have access to a vehicle)
    • -Business use (vehicles being used for purposes that are ineligible for personal lines)
    • -Garaging address issues (when a vehicle isn’t garaged at the address the policy has listed)
    • -Insurability (when a vehicle is titled differently than the policy is written)
    • A. 

      Send an email to the Rate Examination Team (RET)

    • B. 

      Call iHelp

    • C. 

      Inform your supervisor

    • D. 

      Nothing

  • 5. 
    True or False: When changing the N&A type on a property policy from 03 to 02 a gatekeeper follow up needs to be set to update the biling account to flexible
    • A. 

      True

    • B. 

      False

  • 6. 
    True or False: If you run the 1DZ and you find that you have an errored session, it is appropriate to set a gatekeeper follow up to correct the error and re-release the change.
    • A. 

      True

    • B. 

      False

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