2012 Plsc Leg Bb#3
- 1.True or False: When a vehicle involved in a claim has been deemed a total loss and involves Loss of Use coverage, the removal of the vehicle should be backdated to the date after the loss.
- A.
True
- B.
False
- 2.What are appropriate items to review with the customer during the close portion of the call?
- A.
Timeline for documents sent (mail, fax, email)
- B.
Any action needed by the caller (sending in a trailing document)
- C.
Any follow up work that you (CSR) will complete (changing the due date once payment posts)
- D.
Next due date
- E.
All of the above
- 3.Which of the following is NOT a clue that there may be an unlisted driver in the household?
- A.
Policyholder mentions they were recently married but is the only listed driver on the policy.
- B.
The policyholder mentions they recently moved in with their significant other.
- C.
The policyholder calls to update their address because they recently moved out of their parents house and will now be living alone.
- D.
The policyholder calls to add a vehicle to the policy that is titled in their childs name.
- 4.What action should be taken if any of the following red flags are identified during the call?
- -Undisclosed drivers (drivers not listed on the policy but have access to a vehicle)
- -Business use (vehicles being used for purposes that are ineligible for personal lines)
- -Garaging address issues (when a vehicle isn’t garaged at the address the policy has listed)
- -Insurability (when a vehicle is titled differently than the policy is written)
- A.
Send an email to the Rate Examination Team (RET)
- B.
Call iHelp
- C.
Inform your supervisor
- D.
Nothing
- 5.True or False: When changing the N&A type on a property policy from 03 to 02 a gatekeeper follow up needs to be set to update the biling account to flexible
- A.
True
- B.
False
- 6.True or False: If you run the 1DZ and you find that you have an errored session, it is appropriate to set a gatekeeper follow up to correct the error and re-release the change.
- A.
True
- B.
False
Questions: 36 | Attempts: 379 | Last updated: Nov 27, 2012
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