2012 Plsc Leg Bb #2

5 Questions | Total Attempts: 50

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2012 Plsc Leg Bb #2 - Quiz

Questions and Answers
  • 1. 
    When a member calls in to change or update REFT or RBC, what are the steps taken?
    • A. 

      Update immediately, and tell the member to have a great day

    • B. 

      Suspend current EFT, change account to direct billed

    • C. 

      Tell the customer it will take 3 mos to update, and update info

    • D. 

      Explain we cant help and disconnect the call

  • 2. 
    When filling out a NY id card in the generator, when do you input a Y in the Replacement vehicle box?
    • A. 

      You always enter a Y in that box when creating a poi

    • B. 

      When you replace a vehicle

    • C. 

      Only if they are keeping their plates from the previous vehicle

  • 3. 
    When entering the members name on the NY temp poi you always have to enter their name as it appears on their driver license.
    • A. 

      True

    • B. 

      False

  • 4. 
    What happens when you suspend a REFT before a decrease comes through?
    • A. 

      A vehicle magically gets added to the policy

    • B. 

      The REFT removes permanently

    • C. 

      It adds an installment fee

    • D. 

      The decrease doesn’t apply to the bill that’s out

  • 5. 
    When a member calls in to make a payment after the warned date and the BAM account is still active, it is fine to place a hold and take the warned payment .
    • A. 

      True

    • B. 

      False

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