2012 Brainbuster # 35

5 Questions | Total Attempts: 184

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2012 Brainbuster # 35

Questions and Answers
  • 1. 
    What information should a CSR include to simplify the CSU process when pending an after hours large loss claim?
    • A. 

      Customer's best contact information

    • B. 

      Adjuster name/phone # and if contact attempt was sucessful or not

    • C. 

      Temporary housing information

  • 2. 
    When pending an after hours large loss claim, where should the adjuster information and contact result be documented?
    • A. 

      Conclude claim page

    • B. 

      Loss Description

    • C. 

      Memo Pad

  • 3. 
    The new recognition program that replaces the Top 40 will not only recognize associates monthly, but also:
    • A. 

      Bi-monthly

    • B. 

      Quarterly

    • C. 

      Yearly

  • 4. 
    The new recognition program will be given to each center to the top ___% associates based on performance.
    • A. 

      10

    • B. 

      25

    • C. 

      30

  • 5. 
    The new recognition program will list Quarterly Champions for each center.
    • A. 

      True

    • B. 

      False

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