2012 Bb # 7

5 Questions | Total Attempts: 393

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Customer Quizzes & Trivia

Questions and Answers
  • 1. 
    What is the Sign Me Up! online tool you used for?
    • A. 

      To create a temporary account for a Nationwide policyholder.

    • B. 

      To Create an Auto account for a Titan and Victoria policyholder.

    • C. 

      Complete a complaint .

    • D. 

      None of the above.

  • 2. 
    What are some things a customer can do on their online account?
    • A. 

      Make changes to their policy (ie: add a driver, remove a vehicle, etc).

    • B. 

      Print ID cards / View and pay a bill.

    • C. 

      Change their address.

    • D. 

      All the above.

  • 3. 
    What are some examples of when to offer the Sign Me Up!?
    • A. 

      Customer wants to know how much their bill is.

    • B. 

      Customer wants to make changes to their policy.

    • C. 

      Customer is checking on the status of their claim.

    • D. 

      All the above.

  • 4. 
    When you use Sign Me Up! to create an online account, how does the customer receive their temporary password?
    • A. 

      After you click ‘create’, you can provide them with the temporary password that appears.

    • B. 

      They will receive an email with their temporary password.

    • C. 

      They do not need a temporary password to sign in.

    • D. 

      They will receive the temporary password in the mail within a week.

  • 5. 
    Where is the Sign Me Up! link located?
    • A. 

      Under ‘Tools’ in Claims Gateway.

    • B. 

      In the ‘Create’ menu in eCCAp.

    • C. 

      Under ‘Related Links’ on the Call Center Website.

    • D. 

      Under ‘References’ on the Call Center Website.

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