.
Specific questions/concerns the claims associate will need to address
Alternate contact person
Claimant Carrier details (name, claim number, phone number, address)
All of the above
The information gives the claims associate critical details to assist them in the claim handling process
The information is only used by the agent and underwriter
It is not important to document additional details in the claim
The information is only important when the caller states it is
Keep your notepad open on your computer and type notes throughout your conversation, then copy and paste the notes into the claim
Add notes into the Additional Notes for Claims Associate as soon as the information is shared by the caller
If additional information is given after a claim is submitted, send a CRM to the claims associate
All of the above
Using proper spelling and proper capitalization when documenting proper nouns, such as a name
Prefacing a specific caller question for a claims associate with “Caller Question: “ in the witness/comments section
Accurately documenting the information shared by the caller
All of the above
Reading the Call Center Communications for success tips
Reviewing the Call Center Website and expanding your knowledge
Reviewing your quality evaluations and having a conversation with your supervisor
All of the above.