Test Your Knowledge About ARMS Application! Trivia Quiz

5 Questions

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Test Your Knowledge About ARMS Application! Trivia Quiz

Are you looking for a trivia quiz to test Your Knowledge about Arms Application? This application aims at giving revenue managers and hoteliers a clear vision of the relevant data to bring more accuracy and consistency with rate strategies to successfully achieve revenue targets set by the hotel. How about you give it a shot and see how well you will do!


Questions and Answers
  • 1. 
    In our journey to improve the customer experience, what are the new Rental/ARMS® change?
    • A. 

      Authorize and set up a rental for an insured with a driveable vehicle.

    • B. 

      The rental pop up scripts have are being updated in eCCAp.

    • C. 

      You now have the ability to edit a reservation made in ARMSĀ®.

    • D. 

      All the above

  • 2. 
    When would you edit a reservation already in ARMS®?
    • A. 

      Need to change a vehicle from driveable to non-driveable.

    • B. 

      Customer's name is spelled wrong.

    • C. 

      With supervisor approval, customer needs extension.

    • D. 

      All the above

  • 3. 
    What is the appropriate procedure if a caller indicates they have a complaint about a claims call center associate?
    • A. 

      Immediately transfer the customer to another CSR.

    • B. 

      Immediately transfer the customer to the call center supervisor on duty.

    • C. 

      Complete a complaint form.

    • D. 

      None of the above

  • 4. 
    What should you not do when speaking with a caller who expresses dissatisfaction about a situation?
    • A. 

      Offer an excuse of why you can not help them.

    • B. 

      Take the call personally.

    • C. 

      Argue with the caller.

    • D. 

      All the above

  • 5. 
    What should you do when speaking with a caller who expresses dissatisfaction about a situation?
    • A. 

      Attempt to handle the situation

    • B. 

      Listen to the caller and Remain patient

    • C. 

      Show empathy and apologize for the situation

    • D. 

      All the above