2012 Bb # 5

5 Questions | Total Attempts: 376

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Customer Quizzes & Trivia

Questions and Answers
  • 1. 
    Where can Rental Days Plus endorsement be verified on a PH policy?
    • A. 

      Because the PH has LOU we have to assume.

    • B. 

      Outside of a claim: Check under the Endorsements tab in Claims Gateway.

    • C. 

      Inside of a claim: Look for the Rental Days Plus bullet point under Additional Information in the OYS Auto Repair Network. This bullet only appears when the RDP endorsement is on the policy.

    • D. 

      Both B and C

  • 2. 
    To whom do we refer the PH if they have a question and/or concerns in regards to Rental Day Plus on an open claim?
    • A. 

      Agent

    • B. 

      Claims Associate/Department assigned to LOU

    • C. 

      Personal Lines Service Center

    • D. 

      Both C and D

  • 3. 
    On a Homeowners Claim, when would water removal service be offered?
    • A. 

      Insured has standing water in home

    • B. 

      Insured has saturated ceiling, walls, and/or floors

    • C. 

      Insured has damage to fence

    • D. 

      Both A and B

  • 4. 
    How is a claim for standing water assigned if there is an OYS property vendor in the insured’s area?
    • A. 

      Attempt to handle the situation by transferring to an ISU rep

    • B. 

      The claim is assigned to an OYS PRN Claims Associate who works with the OYS property vendor to provide water removal services.

    • C. 

      The claim is not assigned

    • D. 

      All the above

  • 5. 
    How is the claim assigned if there is not an OYS property vendor in the insured’s area?
    • A. 

      The claim is assigned initially to Contractor Connection, who locates and pages a water removal service available in the area.

    • B. 

      The Claims Associate assigned that handles the rest of the claim

    • C. 

      Both A and B

    • D. 

      None of the above

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