2012 Bb # 5
- 1.Where can Rental Days Plus endorsement be verified on a PH policy?
- A.
Because the PH has LOU we have to assume.
- B.
Outside of a claim: Check under the Endorsements tab in Claims Gateway.
- C.
Inside of a claim: Look for the Rental Days Plus bullet point under Additional Information in the OYS Auto Repair Network. This bullet only appears when the RDP endorsement is on the policy.
- D.
Both B and C
- 2.To whom do we refer the PH if they have a question and/or concerns in regards to Rental Day Plus on an open claim?
- A.
Agent
- B.
Claims Associate/Department assigned to LOU
- C.
Personal Lines Service Center
- D.
Both C and D
- 3.On a Homeowners Claim, when would water removal service be offered?
- A.
Insured has standing water in home
- B.
Insured has saturated ceiling, walls, and/or floors
- C.
Insured has damage to fence
- D.
Both A and B
- 4.How is a claim for standing water assigned if there is an OYS property vendor in the insured’s area?
- A.
Attempt to handle the situation by transferring to an ISU rep
- B.
The claim is assigned to an OYS PRN Claims Associate who works with the OYS property vendor to provide water removal services.
- C.
The claim is not assigned
- D.
All the above
- 5.How is the claim assigned if there is not an OYS property vendor in the insured’s area?
- A.
The claim is assigned initially to Contractor Connection, who locates and pages a water removal service available in the area.
- B.
The Claims Associate assigned that handles the rest of the claim
- C.
Both A and B
- D.
None of the above
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