Quiz: Do You Have Basic Idea About Car Insurance Claim Process?
Do You Have Basic Idea About Car Insurance Claim Process? Car insurance is very beneficial in that it protects the owner from a lot of risks that face the vehicle, such as theft, fire, or accidents too. Before you take up the cover, you should know how to claim for your payments. Do take the quiz and see how well you know the process involved.
- 1.
What are the benefits of accurately documenting phone numbers on a claim?
- A.
Provides the claim associate with the multiple ways to reach all parties involved in the claim
- B.
Helps the claims associate achieve same day contact
- C.
Helps the claims associate know where they are calling and how to address the person correctly and makes it easier for the associate to get PH in touch with their preferred repair shops.
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Accurately documenting phone numbers on a claim provides the claim associate with multiple ways to reach all parties involved in the claim. This ensures effective communication and timely updates. It also helps the claims associate achieve same day contact, which is crucial for resolving claims efficiently. Additionally, documenting phone numbers helps the claims associate know where they are calling and how to address the person correctly, enhancing professionalism and customer service. Lastly, having accurate phone numbers makes it easier for the associate to get in touch with the preferred repair shops of the parties involved.Rate this question:
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- 2.
What should a CSR do when gathering pertinent party phone numbers?
- A.
Ask for various phone number instead of asking for ‘best’ contact number
- B.
When multiple numbers are provided document in the appropriate fields
- C.
Ask which number is the best contact after the phone number(s) have been gathered.
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
When gathering pertinent party phone numbers, a CSR should ask for various phone numbers instead of asking for the 'best' contact number. This ensures that all possible contact numbers are collected. Additionally, when multiple numbers are provided, the CSR should document them in the appropriate fields to ensure accuracy and easy access. Finally, after gathering the phone number(s), the CSR should ask which number is the best contact to prioritize communication effectively. Therefore, all of the above options are correct.Rate this question:
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- 3.
When a prefilled phone number cannot be verified, how should you proceed?
- A.
Leave the phone number, add a note in the claim the number was not verified with caller
- B.
Delete the phone number and add a note in the claim prefilled number was deleted because it could not be verified
- C.
Leave the phone number and continue with the claim
- D.
None of the above
Correct Answer
A. Leave the phone number, add a note in the claim the number was not verified with callerExplanation
When a prefilled phone number cannot be verified, the best course of action is to leave the phone number as it is and add a note in the claim stating that the number was not verified with the caller. This ensures that the information is accurately recorded and any potential issues or discrepancies can be addressed later. Deleting the phone number without any documentation may result in loss of important information, and continuing with the claim without verifying the phone number may lead to incorrect or incomplete data. Therefore, leaving the phone number and adding a note is the most appropriate action in this situation.Rate this question:
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- 4.
When the policyholder has a specific body shop or contractor in mind what contact information should be gathered?
- A.
Name of shop or contactor
- B.
Phone numbers
- C.
Address (physical and email)
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
When the policyholder has a specific body shop or contractor in mind, it is important to gather all the contact information including the name of the shop or contractor, phone numbers, and the address (both physical and email). This is necessary to ensure effective communication and coordination with the desired shop or contractor for any required repairs or services.Rate this question:
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- 5.
Which IVR prompts have been changed to better serve our customers?
- A.
Nationwide Agribusiness
- B.
Titan
- C.
Scottsdale Service Center
- D.
Allied Service Center
Correct Answer
B. TitanExplanation
The correct answer is Titan because the question is asking about which IVR prompts have been changed to better serve customers, and Titan is one of the options listed.Rate this question:
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