Review the notes and select any adjuster or manager that has previously worked the claim.
Call the Help Desk.
Refer to the new JClaims Reassignment page on the Claims Call Center Website.
Call the BAT phone.
Transfer the caller to NFS.
Advise the customer you were unable to locate the policy and to contact their Agent.
File a pending claim and save under New Coverage Question.
Transfer the caller to Harleysville.
They should contact Enterprise at 800-272-1227 when they are ready to pick up the rental.
The adjuster handling their claim will contact them with the rental information.
The rental can be picked up after their vehicle has been scheduled for repairs.
Enterprise will have the rental at the shop when you go in for the estimate.