Quiz: How Much Do You Have Knowledge About Insurance?

5 Questions | Total Attempts: 382

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Quiz: How Much Do You Have Knowledge About Insurance?

How much knowledge do you have about insurance, and do you think you can pass this quiz? Insurance is protection from financial loss. It is a form of risk management. It is mostly used to deter from the risk of uncertain loss. Someone who supplies insurance is called an insurer, who typically works at an insurance company. If you want to learn more about insurance, take this quiz.


Questions and Answers
  • 1. 
    What steps should be taken when you receive a call on a claim in JClaims that is assigned to a Claims Associate who is no longer with the company or there is no longer an assignment showing?
    • A. 

      Review the notes and select any adjuster or manager that has previously worked the claim.

    • B. 

      Call the Help Desk.

    • C. 

      Refer to the new JClaims Reassignment page on the Claims Call Center Website.

    • D. 

      Call the BAT phone.

  • 2. 
    Which of the following is an example of a Harleysville flood policy number?
    • A. 

      HOC-B92010

    • B. 

      14160047532000

    • C. 

      77-09-FL-654321

    • D. 

      HS-218729

  • 3. 
    True or False: The Claims Call Center will not be responsible for handling Harleysville flood claims.
    • A. 

      True

    • B. 

      False

  • 4. 
    What is the procedure if you are unable to locate the Harleysville customer’s flood policy number in NFS?
    • A. 

      Transfer the caller to NFS.

    • B. 

      Advise the customer you were unable to locate the policy and to contact their Agent.

    • C. 

      File a pending claim and save under New Coverage Question.

    • D. 

      Transfer the caller to Harleysville.

  • 5. 
    What detail should we always advise our customers of when setting up drivable vehicles in ARMS?
    • A. 

      They should contact Enterprise at 800-272-1227 when they are ready to pick up the rental.

    • B. 

      The adjuster handling their claim will contact them with the rental information.

    • C. 

      The rental can be picked up after their vehicle has been scheduled for repairs.

    • D. 

      Enterprise will have the rental at the shop when you go in for the estimate.

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