2012 Bb #19

5 Questions

Settings
Please wait...
2012 Bb #19

Questions and Answers
  • 1. 
    What steps should be taken when you receive a call on a claim in JClaims that is assigned to a Claims Associate who is no longer with the company or there is no longer an assignment showing?
    • A. 

      Review the notes and select any adjuster or manager that has previously worked the claim.

    • B. 

      Call the Help Desk.

    • C. 

      Refer to the new JClaims Reassignment page on the Claims Call Center Website.

    • D. 

      Call the BAT phone.

  • 2. 
    Which of the following is an example of a Harleysville flood policy number?
    • A. 

      HOC-B92010

    • B. 

      14160047532000

    • C. 

      77-09-FL-654321

    • D. 

      HS-218729

  • 3. 
    True or False: The Claims Call Center will not be responsible for handling Harleysville flood claims.
    • A. 

      True

    • B. 

      False

  • 4. 
    What is the procedure if you are unable to locate the Harleysville customer’s flood policy number in NFS?
    • A. 

      Transfer the caller to NFS.

    • B. 

      Advise the customer you were unable to locate the policy and to contact their Agent.

    • C. 

      File a pending claim and save under New Coverage Question.

    • D. 

      Transfer the caller to Harleysville.

  • 5. 
    What detail should we always advise our customers of when setting up drivable vehicles in ARMS?
    • A. 

      They should contact Enterprise at 800-272-1227 when they are ready to pick up the rental.

    • B. 

      The adjuster handling their claim will contact them with the rental information.

    • C. 

      The rental can be picked up after their vehicle has been scheduled for repairs.

    • D. 

      Enterprise will have the rental at the shop when you go in for the estimate.