Car Repair Insurance! Ultimate Trivia Questions Quiz

5 Questions | Total Attempts: 385

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Car Repair Insurance! Ultimate Trivia Questions Quiz - Quiz

This is the Car Repair Insurance Ultimate Trivia Questions Quiz. The insurance covers a lot of things when it comes to your vehicle, and this is dependent on the company you choose to go with. What should an insured do so that he can be repaid on the damages suffered as per their contract? Take up the quiz and get to find out!


Questions and Answers
  • 1. 
    With the recent changes to Property Repair Network, you should now _________________________.
    • A. 

      Stop – Thinking of the Property Repair Network as a Service

    • B. 

      Start – Thinking of the Property Repair Network as an Assignment

    • C. 

      Continue – Asking callers if they need help with the repairs/clean up

    • D. 

      All of the above.

  • 2. 
    If the Insured does not have someone to help with removing water/moisture or with the repairs, what is the best workflow?
    • A. 

      Warm transfer to the first named Claims Associate on the pop-up list according to your call center.

    • B. 

      Warm transfer to the second named Claims Associate on the pop-up list according to your call center.

    • C. 

      Select ‘Yes’ and assign to a PRN Claims Associate.

    • D. 

      Select ‘No’ and do not assign to a PRN Claims Associate.

  • 3. 
    If the Insured does have someone to help with removing water/moisture or with the repairs, what is the best workflow?
    • A. 

      Warm transfer to the first named Claims Associate on the pop-up list according to your call center.

    • B. 

      Warm transfer to the second named Claims Associate on the pop-up list according to your call center.

    • C. 

      Select ‘Yes’ and assign to a PRN Claims Associate.

    • D. 

      Select ‘No’ and do not assign to a PRN Claims Associate and document the contractor information on the witness page.

  • 4. 
    Do you still need to read the mitigation script when it applies?
    • A. 

      Yes, the mitigation script is also being updated, making it easier to read at a glance.

    • B. 

      Yes, and make sure to tell the caller you are ‘not licensed’ to determine what is covered under the policy.

    • C. 

      No, the PRN Claims Associate will go over that with the insured.

    • D. 

      No, the mitigation script is being removed from eCCAp.

  • 5. 
    Where can you find more information about the new PRN workflows?
    • A. 

      Call Center Website – Homeowners - Assignments

    • B. 

      Call Center Website – Training & Development – Course ‘Property Repair Network’

    • C. 

      Call Center Communication sent on 4/13/2012 – ‘Property Repair Network – Changes effective Saturday, April 14th'

    • D. 

      All of the above.

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