2009 Eo Exam - Citizenship Complaints
11 Questions
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HFD 2009 EO Exam - Citizen Complaints
Questions and Answers
- 1.What is a sworn, notarized written statement filed by a complaintant relating to employee misconduct
- A.
Complaint
- B.
Formal Complaint
- C.
Anonymous Complaint
- D.
Both A & B above
- E.
None of the above
- 2.All citizen and employee complaints received will be ultimately forwarded to...
- A.
District Chief
- B.
Logistics
- C.
Office of Inspector General
- D.
EEOC
- E.
None of the above
- 3.Which office is responsible for complaint intake, routing and assignment of investigations that allege criminal conduct or discrimination
- A.
Office of Inspector General
- B.
HFD Staff Services
- C.
Mayor's Office
- D.
EEOC
- E.
None of the above
- 4.Complaints from Houston Fire Department employees that are limited to violations of HFD rules and regulations, bulletins, orders, directive policies, procedures or guidelines shall forward their complaint to....
- A.
Office of Inspector General
- B.
HFD Staff Services
- C.
Mayor's Office
- D.
EEOC
- E.
None of the above
- 5.Who provides medical quality assurance by initial internal investigation of any alleged commission of sub-optimal patient care?
- A.
Office of Inspector General
- B.
HFD Staff Services
- C.
Medical Director
- D.
EMS Senior Supervisor
- E.
None of the above
- 6.The medical director may, at his/her discretion, file a complaint directly with the OIG or HFD Staff Services for administrative investigation of employee misconduct relating to patient care
- A.
True
- B.
False
- 7.An investigator may interrogate an employee about events or conduct reported by a witness who is not a formal complaintant without disclosing the name of the witness
- A.
True
- B.
False
- 8.If prior notification is given, an employee may record the interrogation
- A.
True
- B.
False
- 9.An investigator may only interrogate an employee who is the subject of investigation during his/her off-duty hours.
- A.
True
- B.
False
- 10.If an investigation results in any form of non-punitive action such as counseling or written/verbal reprimand. A record of such may not be placed in the employee's file unless...
- A.
The employee agrees with the punitive action
- B.
The employees supervisor deems it necessary
- C.
Authorized by the OIG
- D.
The employee is given an opportunity to read and sign it
- E.
None of the above
- 11.How many days does the employee receiving punitive action have provide a written response to be placed in the employee's file
- A.
5
- B.
10
- C.
15
- D.
20
- E.
30
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