2009 Eo Exam - Citizenship Complaints

11 Questions

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Citizenship Quizzes & Trivia

HFD 2009 EO Exam - Citizen Complaints


Questions and Answers
  • 1. 
    What is a sworn, notarized written statement filed by a complaintant relating to employee misconduct
    • A. 

      Complaint

    • B. 

      Formal Complaint

    • C. 

      Anonymous Complaint

    • D. 

      Both A & B above

    • E. 

      None of the above

  • 2. 
    All citizen and employee complaints received will be ultimately forwarded to...
    • A. 

      District Chief

    • B. 

      Logistics

    • C. 

      Office of Inspector General

    • D. 

      EEOC

    • E. 

      None of the above

  • 3. 
    Which office is responsible for complaint intake, routing and assignment of investigations that allege criminal conduct or discrimination
    • A. 

      Office of Inspector General

    • B. 

      HFD Staff Services

    • C. 

      Mayor's Office

    • D. 

      EEOC

    • E. 

      None of the above

  • 4. 
    Complaints from Houston Fire Department employees that are limited to violations of HFD rules and regulations, bulletins, orders, directive policies, procedures or guidelines shall forward their complaint to....
    • A. 

      Office of Inspector General

    • B. 

      HFD Staff Services

    • C. 

      Mayor's Office

    • D. 

      EEOC

    • E. 

      None of the above

  • 5. 
    Who provides medical quality assurance by initial internal investigation of any alleged commission of sub-optimal patient care?
    • A. 

      Office of Inspector General

    • B. 

      HFD Staff Services

    • C. 

      Medical Director

    • D. 

      EMS Senior Supervisor

    • E. 

      None of the above

  • 6. 
    The medical director may, at his/her discretion, file a complaint directly with the OIG or HFD Staff Services for administrative investigation of employee misconduct relating to patient care
    • A. 

      True

    • B. 

      False

  • 7. 
    An investigator may interrogate an employee about events or conduct reported by a witness who is not a formal complaintant without disclosing the name of the witness
    • A. 

      True

    • B. 

      False

  • 8. 
    If prior notification is given, an employee may record the interrogation
    • A. 

      True

    • B. 

      False

  • 9. 
    An investigator may only interrogate an employee who is the subject of investigation during his/her off-duty hours.
    • A. 

      True

    • B. 

      False

  • 10. 
    If an investigation results in any form of non-punitive action such as counseling or written/verbal reprimand.  A record of such may not be placed in the employee's file unless...
    • A. 

      The employee agrees with the punitive action

    • B. 

      The employees supervisor deems it necessary

    • C. 

      Authorized by the OIG

    • D. 

      The employee is given an opportunity to read and sign it

    • E. 

      None of the above

  • 11. 
    How many days does the employee receiving punitive action have provide a written response to be placed in the employee's file
    • A. 

      5

    • B. 

      10

    • C. 

      15

    • D. 

      20

    • E. 

      30