2009 CA Training Review
Well, you've made it through training. Let's see what you can remember:
- 1.True or False: If a shift for grabs appears in your online scheduling account, you are definitely available to take that shift.
- A.
True. Every shift for the whole summer is online, including Hours on a Stick.
- B.
False. The scheduling program does not take Hours on a Stick into account.
- 2.This symbol represents limited availability because of classes during Hours on a Stick:
- A.
Numbers written upside down
- B.
An "x" through the number of hours already assigned
- C.
A circle around the number of hours already assigned
- D.
An asterisk next to the numbers of hours already assigned
- 3.A guest approaches and asks for a new key to their room. What do you do?
- A.
Say "Nope, you had your shot."
- B.
Make a new one for them and an extra, just in case.
- C.
Ask for some form of identification and verify their information before making him or her a key.
- D.
Make them a new key.
- 4.True or False: If you place a shift up for grabs, you are no longer responsible for working during that time.
- A.
True
- B.
False
- 5.The acronym, L.A.S.T. stands for what in the CA-world?
- A.
Lay Aside Situational Tasks
- B.
Laugh, Aggravate, Spew, Talk
- C.
Listen, Apologize, Solve, Thank
- D.
Lepers Are Silly Things
- 6.To switch an Hours on a Stick shift, you should:
- A.
Do nothing. You can't get out out of one of these shifts.
- B.
Post it online as up for grabs.
- C.
Fill out a form behind the desk and once it is completed, turn it in to Matt's mailbox.
- D.
Tell Tony or Kristine you don't want the shift and hope they deal with it.
- 7.These shoes are appropriate CA wear:
- A.
Flip Flops
- B.
Birkenstock sandals
- C.
Chuck Taylor Sneakers
- D.
Open Back and peep toe heels
- 8.It is ok to:
- A.
Watch TV from 12am-6am
- B.
Play appropriate music at a low volume level
- C.
Have your cell phone out at the desk
- D.
Both A and B
- 9.True or False: If you are on duty, you don't need to read the desk notes.
- A.
True
- B.
False
- 10.True or False: You don't need to read the desk notes if you have already worked a shift at that desk earlier in that day.
- A.
True
- B.
False
- 11.When you receive a package from USPS or UPS you should:
- A.
Just take it and put up a message with the guests name on it.
- B.
Check the roster to make sure the guest is staying there, log the package on the package log, place a post it note with the guests name (and what the package is on the back) and place it on the guest message board.
- C.
Take it and let the person who works after you take care of it
- D.
Call the guest and tell them to come pick up their package.
- 12.Someone walks up to the desk and asks you if you can switch rooms in order to stay with a friend. You should:
- A.
Switch the room immediately
- B.
Contact the appropriate CHD
- C.
Call Tony or Kristine
- D.
Say "No, get out of my face."
- 13.Where would it be acceptable to write a guests' room number?
- A.
room-key
- B.
Meal tag
- C.
On their face
- D.
Laundry card
- 14.In preparation for a check-in, you pre-punch 8 parking passes. Was this the proper procedure?
- A.
Yes
- B.
No
- 15.When working a desk shift, during a tornado warning, what should you do?
- A.
Lock the cash box behind the desk
- B.
Grab the emergency key ring and the desk keys
- C.
Bring the weather radio
- D.
All of the above
- 16.If a parent/guardian wants to drop off a package in their child's room, you should:
- A.
Give them a single-use key to access his or her child's room
- B.
Ask them to leave the building
- C.
Kindly explain that we cannot allow them up to the room due to safety precautions, but we will ensure that the package is delivered.
- D.
Call the police
- 17.Dial this number after a bomb threat to lock in the line:
- A.
*57
- B.
911
- C.
2-2222
- D.
#61
- 18.As a duty CA, your responsibility during a tornado warning includes:
- A.
Assisting the desk worker in bringing down the elevators and locking down the desk
- B.
Making sure that guests have sought shelter
- C.
Keeping guests calm and informed
- D.
All of the above
- 19.In which two buildings do you NOT go to the basement in the case of a tornado?
- A.
Cather and Pound
- B.
Neihardt and Kauffman
- C.
Selleck and Kauffman
- D.
Burr and Pound
- 20.In an emergency, whose safety is of utmost priority for you?
- A.
Your own--protect yourself and don't do anything foolish
- B.
Our guests'--there is nothing a good customer service person wouldn't do for a guest, even saving them from a burning building.
- C.
Herbie Husker's--always protect the UNL symbols
- D.
The buildings'--after all, we have been charged to take good care of them.
- 21.True or False: We have a lounge space stocked with beverages and sometimes food on the boys lounge.
- A.
True. Pick up after yourself and help keep it clean.
- B.
A. is the correct answer. Just sayin'.
- 22.The copier code is:
- 23.What percentage of our guests at UNL are potential students?
- A.
- B.
90%
- C.
~70%
- D.
Every one of them...100%
- 24.Of the following situations, which is appropriate CA behavior?
- A.
Entering a guest's room because they happen to be a friend or family member outside of the job.
- B.
Switching part of a duty with a person in order to go pick up supper.
- C.
Having a non-CA guest visit you in your duty room on an away duty.
- D.
None of the above are remotely appropriate behaviors for a CA.
- 25.Are stamps counted as money or revenue?
- A.
Money
- B.
Revenue
- C.
Neither
- D.
Both
Questions: 45 | Attempts: 483 | Last updated: Jan 25, 2013
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