True. Every shift for the whole summer is online, including Hours on a Stick.
False. The scheduling program does not take Hours on a Stick into account.
Numbers written upside down
An "x" through the number of hours already assigned
A circle around the number of hours already assigned
An asterisk next to the numbers of hours already assigned
Say "Nope, you had your shot."
Make a new one for them and an extra, just in case.
Ask for some form of identification and verify their information before making him or her a key.
Make them a new key.
Lay Aside Situational Tasks
Laugh, Aggravate, Spew, Talk
Listen, Apologize, Solve, Thank
Lepers Are Silly Things
Do nothing. You can't get out out of one of these shifts.
Post it online as up for grabs.
Fill out a form behind the desk and once it is completed, turn it in to Matt's mailbox.
Tell Tony or Kristine you don't want the shift and hope they deal with it.
Chuck Taylor Sneakers
Open Back and peep toe heels
Watch TV from 12am-6am
Play appropriate music at a low volume level
Have your cell phone out at the desk
Both A and B
Just take it and put up a message with the guests name on it.
Check the roster to make sure the guest is staying there, log the package on the package log, place a post it note with the guests name (and what the package is on the back) and place it on the guest message board.
Take it and let the person who works after you take care of it
Call the guest and tell them to come pick up their package.
Switch the room immediately
Contact the appropriate CHD
Call Tony or Kristine
Say "No, get out of my face."
On their face
Lock the cash box behind the desk
Grab the emergency key ring and the desk keys
Bring the weather radio
All of the above
Give them a single-use key to access his or her child's room
Ask them to leave the building
Kindly explain that we cannot allow them up to the room due to safety precautions, but we will ensure that the package is delivered.
Call the police
Assisting the desk worker in bringing down the elevators and locking down the desk
Making sure that guests have sought shelter
Keeping guests calm and informed
All of the above
Cather and Pound
Neihardt and Kauffman
Selleck and Kauffman
Burr and Pound
Your own--protect yourself and don't do anything foolish
Our guests'--there is nothing a good customer service person wouldn't do for a guest, even saving them from a burning building.
Herbie Husker's--always protect the UNL symbols
The buildings'--after all, we have been charged to take good care of them.
True. Pick up after yourself and help keep it clean.
A. is the correct answer. Just sayin'.
Every one of them...100%
Entering a guest's room because they happen to be a friend or family member outside of the job.
Switching part of a duty with a person in order to go pick up supper.
Having a non-CA guest visit you in your duty room on an away duty.
None of the above are remotely appropriate behaviors for a CA.