2009 CA Training Review

29 Questions | Total Attempts: 56

SettingsSettingsSettings
Please wait...
2009 CA Training Review

Well, you've made it through training. Let's see what you can remember:


Questions and Answers
  • 1. 
    True or False: If a shift for grabs appears in your online scheduling account, you are definitely available to take that shift.
    • A. 

      True. Every shift for the whole summer is online, including Hours on a Stick.

    • B. 

      False. The scheduling program does not take Hours on a Stick into account.

  • 2. 
    This symbol represents limited availability because of classes during Hours on a Stick:
    • A. 

      Numbers written upside down

    • B. 

      An "x" through the number of hours already assigned

    • C. 

      A circle around the number of hours already assigned

    • D. 

      An asterisk next to the numbers of hours already assigned

  • 3. 
    A guest approaches and asks for a new key to their room. What do you do?
    • A. 

      Say "Nope, you had your shot."

    • B. 

      Make a new one for them and an extra, just in case.

    • C. 

      Ask for some form of identification and verify their information before making him or her a key.

    • D. 

      Make them a new key.

  • 4. 
    True or False: If you place a shift up for grabs, you are no longer responsible for working during that time.
    • A. 

      True

    • B. 

      False

  • 5. 
    The acronym, L.A.S.T. stands for what in the CA-world?
    • A. 

      Lay Aside Situational Tasks

    • B. 

      Laugh, Aggravate, Spew, Talk

    • C. 

      Listen, Apologize, Solve, Thank

    • D. 

      Lepers Are Silly Things

  • 6. 
    To switch an Hours on a Stick shift, you should:
    • A. 

      Do nothing. You can't get out out of one of these shifts.

    • B. 

      Post it online as up for grabs.

    • C. 

      Fill out a form behind the desk and once it is completed, turn it in to Matt's mailbox.

    • D. 

      Tell Tony or Kristine you don't want the shift and hope they deal with it.

  • 7. 
    These shoes are appropriate CA wear:
    • A. 

      Flip Flops

    • B. 

      Birkenstock sandals

    • C. 

      Chuck Taylor Sneakers

    • D. 

      Open Back and peep toe heels

  • 8. 
    It is ok to:
    • A. 

      Watch TV from 12am-6am

    • B. 

      Play appropriate music at a low volume level

    • C. 

      Have your cell phone out at the desk

    • D. 

      Both A and B

  • 9. 
    True or False: If you are on duty, you don't need to read the desk notes.
    • A. 

      True

    • B. 

      False

  • 10. 
    True or False: You don't need to read the desk notes if you have already worked a shift at that desk earlier in that day.
    • A. 

      True

    • B. 

      False

  • 11. 
    When you receive a package from USPS or UPS you should:
    • A. 

      Just take it and put up a message with the guests name on it.

    • B. 

      Check the roster to make sure the guest is staying there, log the package on the package log, place a post it note with the guests name (and what the package is on the back) and place it on the guest message board.

    • C. 

      Take it and let the person who works after you take care of it

    • D. 

      Call the guest and tell them to come pick up their package.

  • 12. 
    Someone walks up to the desk and asks you if you can switch rooms in order to stay with a friend. You should:
    • A. 

      Switch the room immediately

    • B. 

      Contact the appropriate CHD

    • C. 

      Call Tony or Kristine

    • D. 

      Say "No, get out of my face."

  • 13. 
    Where would it be acceptable to write a guests' room number?
    • A. 

      room-key

    • B. 

      Meal tag

    • C. 

      On their face

    • D. 

      Laundry card

  • 14. 
    In preparation for a check-in, you pre-punch 8 parking passes. Was this the proper procedure?
    • A. 

      Yes

    • B. 

      No

  • 15. 
    When working a desk shift, during a tornado warning, what should you do?
    • A. 

      Lock the cash box behind the desk

    • B. 

      Grab the emergency key ring and the desk keys

    • C. 

      Bring the weather radio

    • D. 

      All of the above

  • 16. 
    If a parent/guardian wants to drop off a package in their child's room, you should:
    • A. 

      Give them a single-use key to access his or her child's room

    • B. 

      Ask them to leave the building

    • C. 

      Kindly explain that we cannot allow them up to the room due to safety precautions, but we will ensure that the package is delivered.

    • D. 

      Call the police

  • 17. 
    Dial this number after a bomb threat to lock in the line:
    • A. 

      *57

    • B. 

      911

    • C. 

      2-2222

    • D. 

      #61

  • 18. 
    As a duty CA, your responsibility during a tornado warning includes:
    • A. 

      Assisting the desk worker in bringing down the elevators and locking down the desk

    • B. 

      Making sure that guests have sought shelter

    • C. 

      Keeping guests calm and informed

    • D. 

      All of the above

  • 19. 
    In which two buildings do you NOT go to the basement in the case of a tornado?
    • A. 

      Cather and Pound

    • B. 

      Neihardt and Kauffman

    • C. 

      Selleck and Kauffman

    • D. 

      Burr and Pound

  • 20. 
    In an emergency, whose safety is of utmost priority for you?
    • A. 

      Your own--protect yourself and don't do anything foolish

    • B. 

      Our guests'--there is nothing a good customer service person wouldn't do for a guest, even saving them from a burning building.

    • C. 

      Herbie Husker's--always protect the UNL symbols

    • D. 

      The buildings'--after all, we have been charged to take good care of them.

  • 21. 
    True or False: We have a lounge space stocked with beverages and sometimes food on the boys lounge.
    • A. 

      True. Pick up after yourself and help keep it clean.

    • B. 

      A. is the correct answer. Just sayin'.

  • 22. 
    The copier code is:
  • 23. 
    What percentage of our guests at UNL are potential students?
    • A. 

    • B. 

      90%

    • C. 

      ~70%

    • D. 

      Every one of them...100%

  • 24. 
    Of the following situations, which is appropriate CA behavior?
    • A. 

      Entering a guest's room because they happen to be a friend or family member outside of the job.

    • B. 

      Switching part of a duty with a person in order to go pick up supper.

    • C. 

      Having a non-CA guest visit you in your duty room on an away duty.

    • D. 

      None of the above are remotely appropriate behaviors for a CA.

  • 25. 
    Are stamps counted as money or revenue?
    • A. 

      Money

    • B. 

      Revenue

    • C. 

      Neither

    • D. 

      Both

Back to Top Back to top