2009 CA Training Review
Well, you've made it through training. Let's see what you can remember:
- 1.
True or False: If a shift for grabs appears in your online scheduling account, you are definitely available to take that shift.
- A.
True. Every shift for the whole summer is online, including Hours on a Stick.
- B.
False. The scheduling program does not take Hours on a Stick into account.
Correct Answer
B. False. The scheduling program does not take Hours on a Stick into account. -
- 2.
This symbol represents limited availability because of classes during Hours on a Stick:
- A.
Numbers written upside down
- B.
An "x" through the number of hours already assigned
- C.
A circle around the number of hours already assigned
- D.
An asterisk next to the numbers of hours already assigned
Correct Answer
C. A circle around the number of hours already assigned -
- 3.
A guest approaches and asks for a new key to their room. What do you do?
- A.
Say "Nope, you had your shot."
- B.
Make a new one for them and an extra, just in case.
- C.
Ask for some form of identification and verify their information before making him or her a key.
- D.
Make them a new key.
Correct Answer
C. Ask for some form of identification and verify their information before making him or her a key. -
- 4.
True or False: If you place a shift up for grabs, you are no longer responsible for working during that time.
- A.
True
- B.
False
Correct Answer
B. False -
- 5.
The acronym, L.A.S.T. stands for what in the CA-world?
- A.
Lay Aside Situational Tasks
- B.
Laugh, Aggravate, Spew, Talk
- C.
Listen, Apologize, Solve, Thank
- D.
Lepers Are Silly Things
Correct Answer
C. Listen, Apologize, Solve, Thank -
- 6.
To switch an Hours on a Stick shift, you should:
- A.
Do nothing. You can't get out out of one of these shifts.
- B.
Post it online as up for grabs.
- C.
Fill out a form behind the desk and once it is completed, turn it in to Matt's mailbox.
- D.
Tell Tony or Kristine you don't want the shift and hope they deal with it.
Correct Answer
C. Fill out a form behind the desk and once it is completed, turn it in to Matt's mailbox. -
- 7.
These shoes are appropriate CA wear:
- A.
Flip Flops
- B.
Birkenstock sandals
- C.
Chuck Taylor Sneakers
- D.
Open Back and peep toe heels
Correct Answer
C. Chuck Taylor Sneakers -
- 8.
It is ok to:
- A.
Watch TV from 12am-6am
- B.
Play appropriate music at a low volume level
- C.
Have your cell phone out at the desk
- D.
Both A and B
Correct Answer
D. Both A and B -
- 9.
True or False: If you are on duty, you don't need to read the desk notes.
- A.
True
- B.
False
Correct Answer
B. False -
- 10.
True or False: You don't need to read the desk notes if you have already worked a shift at that desk earlier in that day.
- A.
True
- B.
False
Correct Answer
B. False -
- 11.
When you receive a package from USPS or UPS you should:
- A.
Just take it and put up a message with the guests name on it.
- B.
Check the roster to make sure the guest is staying there, log the package on the package log, place a post it note with the guests name (and what the package is on the back) and place it on the guest message board.
- C.
Take it and let the person who works after you take care of it
- D.
Call the guest and tell them to come pick up their package.
Correct Answer
B. Check the roster to make sure the guest is staying there, log the package on the package log, place a post it note with the guests name (and what the package is on the back) and place it on the guest message board. -
- 12.
Someone walks up to the desk and asks you if you can switch rooms in order to stay with a friend. You should:
- A.
Switch the room immediately
- B.
Contact the appropriate CHD
- C.
Call Tony or Kristine
- D.
Say "No, get out of my face."
Correct Answer
B. Contact the appropriate CHD -
- 13.
Where would it be acceptable to write a guests' room number?
- A.
room-key
- B.
Meal tag
- C.
On their face
- D.
Laundry card
Correct Answer
B. Meal tag -
- 14.
In preparation for a check-in, you pre-punch 8 parking passes. Was this the proper procedure?
- A.
Yes
- B.
No
Correct Answer
B. No -
- 15.
When working a desk shift, during a tornado warning, what should you do?
- A.
Lock the cash box behind the desk
- B.
Grab the emergency key ring and the desk keys
- C.
Bring the weather radio
- D.
All of the above
Correct Answer
D. All of the above -
- 16.
If a parent/guardian wants to drop off a package in their child's room, you should:
- A.
Give them a single-use key to access his or her child's room
- B.
Ask them to leave the building
- C.
Kindly explain that we cannot allow them up to the room due to safety precautions, but we will ensure that the package is delivered.
- D.
Call the police
Correct Answer
C. Kindly explain that we cannot allow them up to the room due to safety precautions, but we will ensure that the package is delivered. -
- 17.
Dial this number after a bomb threat to lock in the line:
- A.
*57
- B.
911
- C.
2-2222
- D.
#61
Correct Answer
A. *57 -
- 18.
As a duty CA, your responsibility during a tornado warning includes:
- A.
Assisting the desk worker in bringing down the elevators and locking down the desk
- B.
Making sure that guests have sought shelter
- C.
Keeping guests calm and informed
- D.
All of the above
Correct Answer
D. All of the above -
- 19.
In which two buildings do you NOT go to the basement in the case of a tornado?
- A.
Cather and Pound
- B.
Neihardt and Kauffman
- C.
Selleck and Kauffman
- D.
Burr and Pound
Correct Answer
A. Cather and Pound -
- 20.
In an emergency, whose safety is of utmost priority for you?
- A.
Your own--protect yourself and don't do anything foolish
- B.
Our guests'--there is nothing a good customer service person wouldn't do for a guest, even saving them from a burning building.
- C.
Herbie Husker's--always protect the UNL symbols
- D.
The buildings'--after all, we have been charged to take good care of them.
Correct Answer
A. Your own--protect yourself and don't do anything foolish -
- 21.
True or False: We have a lounge space stocked with beverages and sometimes food on the boys lounge.
- A.
True. Pick up after yourself and help keep it clean.
- B.
A. is the correct answer. Just sayin'.
Correct Answer
A. True. Pick up after yourself and help keep it clean. -
- 22.
The copier code is:
Correct Answer
2009
2009
2009 - 23.
What percentage of our guests at UNL are potential students?
- A.
- B.
90%
- C.
~70%
- D.
Every one of them...100%
Correct Answer
C. ~70% -
- 24.
Of the following situations, which is appropriate CA behavior?
- A.
Entering a guest's room because they happen to be a friend or family member outside of the job.
- B.
Switching part of a duty with a person in order to go pick up supper.
- C.
Having a non-CA guest visit you in your duty room on an away duty.
- D.
None of the above are remotely appropriate behaviors for a CA.
Correct Answer
D. None of the above are remotely appropriate behaviors for a CA. -
- 25.
Are stamps counted as money or revenue?
- A.
Money
- B.
Revenue
- C.
Neither
- D.
Both
Correct Answer
A. Money -
- 26.
What is the minimum amount of time you will touch the money on any given shift?
- A.
Twice, once while counting in, once while counting out.
- B.
Once. If you don't do anything with the money, you don't need to count again as you leave.
- C.
100 times. You should never really stop counting the money during your shift.
- D.
Zero. If the person in front of you is trustworthy and you don't do anything with the money, you don't really have to count at all.
Correct Answer
A. Twice, once while counting in, once while counting out. -
- 27.
For the most part, if you have a question, concern, or run into a problem that you are unsure about handling, who are you going to call?
- A.
The CHD most likely to answer
- B.
If after hours, the CHD on duty, or if before 5, the CHD for the group.
- C.
Your mother
- D.
Your favorite CHD.
Correct Answer
B. If after hours, the CHD on duty, or if before 5, the CHD for the group. -
- 28.
If a guest is hurt, what can you do to help?
- A.
Panic and run away
- B.
Tell him or her "Jeepers, I can't do anything to help. Sorry about that" and turn away.
- C.
Use the first aid kit or call 911, depending on the severity of the injury
- D.
Transport him or her to the hospital
Correct Answer
C. Use the first aid kit or call 911, depending on the severity of the injury -
- 29.
If you are uncertain about the best way to approach a situation, what can often be your best tool in solving a problem?
- A.
Getting angry and throwing something against the wall
- B.
Slapping the guest in the face and carefully explaining that they need to back off. Now.
- C.
A good attitude and a smile
- D.
Shrugging your shoulders and looking back down at your cell phone.
Correct Answer
C. A good attitude and a smile -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 20, 2022Quiz Edited by
ProProfs Editorial Team -
May 11, 2009Quiz Created by
Jkeller37
Back to top