The 17 Guest Service Consultant Commandments

17 Questions
The 17 Guest Service Consultant Commandments

This quiz is designed to help, educate, and support our Guest Service Consultants. This quiz aims to ensure the success of all of our Guests Service Consultants. Good Luck!

Sample Question

Your smile is the most important part of your uniform

True

False

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Questions and Answers
  • 1. 
    Your smile is the most important part of your uniform
    • A. 

      True

    • B. 

      False

  • 2. 
    Thou shall ask for help after you have vented your frustration in front of a guest
    • A. 

      True

    • B. 

      False

  • 3. 
    Thou shall leave your phone _________.
    • A. 

      In your Pocket

    • B. 

      On the desk, right in front where you can see it

    • C. 

      With one of the children, to hold

    • D. 

      In your hand

  • 4. 
    Thou shall be considerate of your_____________ when addressing people. (Choose as many seem appropriate)
    • A. 

      Tone

    • B. 

      Language, including body language

    • C. 

      Attitude

  • 5. 
    Thou shall always____  ____  ____; people want to feel that they are receiving personal attention.
    • A. 

      Stay looking down

    • B. 

      Make eye contact

    • C. 

      Roll your eyes

    • D. 

      Shrug your shoulders

  • 6. 
    Thou shall;
    • A. 

      Give the right information

    • B. 

      Double check your information

    • C. 

      Make guests feel comfortable

    • D. 

      Make guests feel confident in the services they are receiving

  • 7. 
    Thou shall Make the guest feel that they are___________ right, even when they are wrong
  • 8. 
    Thou shall_________apologize, even if you know you’re __________, because again, the guest is ALWAYS ________. (enter spaces between words)
    • A. 

      Always wrong right

    • B. 

      Never wrong wrong

    • C. 

      Always crazy angry

  • 9. 
    Thou shall Make sure the schedule is correct, and stay away from giving incorrect information.
    • A. 

      True

    • B. 

      False

  • 10. 
    Thou shall Have guests feel that you never go out of your way to help them
    • A. 

      True

    • B. 

      False

  • 11. 
    Callers should be able to ____________ your smile over the phone
    • A. 

      See

    • B. 

      Smell

    • C. 

      Hear

    • D. 

      Touch

  • 12. 
    Thou shall make Guests feel___________, The Guest Service Consultants represents the environment and culture of our company.
    • A. 

      Supported

    • B. 

      Excited

    • C. 

      Welcomed

    • D. 

      Warm

  • 13. 
    Thou shall share personal matters during work time
    • A. 

      True

    • B. 

      False

  • 14. 
    Thou shall treat ______________ as your favorite person
  • 15. 
    Thou shall not ___________ the rules and know ___________they are
    • A. 

      Break

    • B. 

      What

    • C. 

      What

    • D. 

      Why

  • 16. 
    Thou shall Keep the front desk ____________
    • A. 

      Organized

    • B. 

      Messy

    • C. 

      Disorganized

    • D. 

      Dirty

  • 17. 
    Thou shall Keep front desk area;
    • A. 

      Clear of people and clutter

    • B. 

      Full of friends

    • C. 

      Full of staff discussing the party last night

    • D. 

      Full of files until I decide to put them away