Within 1-2 days of receiving the downgrade request
Within 5 business days of receiving the downgrade request
As soon as they select to downgrade under the ‘manage plans/orders’ section of their my.volusion.com page
At the end of the merchant's current billing cycle.
Shipping method ID
UPS shipper number
‘Ship to’ country
Delivery confirmation method
Tax-exempt status does not apply to the tax on hosting plans, you will still need to pay the tax on your store.
This sales tax will not apply if your business is tax exempt, you will simply need to select ‘tax exempt’ when purchasing your hosting plan at www.volusion.com
This sales tax will not apply if your business is tax-exempt and we have a record of your tax-exempt status. To inform us of your tax-exempt status, please email your exemption certificates to [email protected]
Tax exempt businesses will only receive a 50% discount on online purchases such as a Volusion hosting plan.
“ATTN NOC” (your subject), initials, date, time
“ATTN NOC” (your subject), Initials
“IT BUG”(your subject), initials, date, time
Nothing, tickets to IT do not need anything in the ticket notes
“This is a known issue”
“I don’t know what the problem is”
“Looks like a software bug”
All of the above
SSL is not installed, email [email protected]
PlanInfo.cdx file is invalid, reset features
IP mismatch, create ticket to IT
DNS mismatch, have team lead reset DNS
Password cannot contain 3 or more consecutive numerals (e.g., 567, 1234, 98765)
Password cannot contain the word "password"
Password cannot contain the mailbox user name or domain name
Password cannot be the same as the my.volusion.com password
IP address security rules