Tax Related Questions! Trivia Quiz

10 Questions | Total Attempts: 91

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Tax Related Questions! Trivia Quiz

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Questions and Answers
  • 1. 
    Downgrade requests are processed by our billing department. These downgrades will take effect_____.
    • A. 

      Within 1-2 days of receiving the downgrade request

    • B. 

      Within 5 business days of receiving the downgrade request

    • C. 

      As soon as they select to downgrade under the ‘manage plans/orders’ section of their my.volusion.com page

    • D. 

      At the end of the merchant's current billing cycle.

  • 2. 
    If someone reports that their UPS negotiated live rates are not accurate, you should first have the merchant confirm that their _______ is correct.
    • A. 

      Shipping method ID

    • B. 

      UPS shipper number

    • C. 

      ‘Ship to’ country

    • D. 

      Delivery confirmation method

  • 3. 
    Beginning January 1st, 2013, Volusion will charge a Texas sales tax for all hosting plans. What should you advise a merchant if they tell you their business is tax-exempt?
    • A. 

      Tax-exempt status does not apply to the tax on hosting plans, you will still need to pay the tax on your store.

    • B. 

      This sales tax will not apply if your business is tax exempt, you will simply need to select ‘tax exempt’ when purchasing your hosting plan at www.volusion.com

    • C. 

      This sales tax will not apply if your business is tax-exempt and we have a record of your tax-exempt status. To inform us of your tax-exempt status, please email your exemption certificates to [email protected]

    • D. 

      Tax exempt businesses will only receive a 50% discount on online purchases such as a Volusion hosting plan.

  • 4. 
    When moving a ticket to IT, what should you include in the ticket notes?
    • A. 

      “ATTN NOC” (your subject), initials, date, time

    • B. 

      “ATTN NOC” (your subject), Initials

    • C. 

      “IT BUG”(your subject), initials, date, time

    • D. 

      Nothing, tickets to IT do not need anything in the ticket notes

  • 5. 
    What phrase should you never use when talking to merchants?
    • A. 

      “This is a known issue”

    • B. 

      “I don’t know what the problem is”

    • C. 

      “Looks like a software bug”

    • D. 

      All of the above

  • 6. 
    If a merchant reports that they cannot go live and whatsmydns.net indicates that the store’s A record is pointing to 2 different IPs, assuming that they have waited 72 hours since making any DNS changes, what is the problem and what should you do?
    • A. 

      SSL is not installed, email [email protected]

    • B. 

      PlanInfo.cdx file is invalid, reset features

    • C. 

      IP mismatch, create ticket to IT

    • D. 

      DNS mismatch, have team lead reset DNS

  • 7. 
    Which of the following is not a password requirement when setting up emails on my.volusion.com?
    • A. 

      Password cannot contain 3 or more consecutive numerals (e.g., 567, 1234, 98765)

    • B. 

      Password cannot contain the word "password"

    • C. 

      Password cannot contain the mailbox user name or domain name

    • D. 

      Password cannot be the same as the my.volusion.com password

  • 8. 
    SLA for a domain name change is _____ business days. SLA for a data restore is _____ business days.
    • A. 

      5; 2

    • B. 

      3; 4

    • C. 

      4; 3

    • D. 

      2; 5

  • 9. 
    Which of the following tables cannot be imported?
    • A. 

      Tracking numbers

    • B. 

      Tax

    • C. 

      IP address security rules

    • D. 

      Gift Cards

  • 10. 
    Which of the following features is not available on mini and bronze plans?
    • A. 

      Mobile storefront

    • B. 

      Facebook store

    • C. 

      Newsletters

    • D. 

      Import/export

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