.
True
False
Alacatel Fierce XL
Samsung Note 7
True
False
True
False
True
False
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On an iOS device: Go to Settings > iCloud, then tap to turn off Find My [device].
On a Computer: Sign in to https://www.icloud.com/#find, goto the iCloud settings, and remove it from Customer's device.
On a computer, goto iTunes, and have the cx signout of the apple account
ON an android device, the cx will sign into myMetro Account, and turn off Find my Phone
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Turn off iMessage on the old iPhone or deregister iMessages the Apple Self service website
Go thru m*power troubleshooting for cant send/recieve text messages
Network Device Refresh
Update the phone to the latest iOS update
Send the customer to the store with Photo ID for the name to be changed there
Correct in Asap, making sure to also correct the Caller ID
You are unable to chagne the name in ASAP after the account creation
Inform the customer of the mistake so they can llog into MyAccount and correct it.
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The customer will need to goto Unlockit.co.nz, credt and install a Tmobile LTE APN on the phone
Settings > Mobile Networks > Access Point Names > Add new
Settings > Cellular > add a APN there
Apple iPhones are not supported on the MetroPCS/Tmobile Network .
Check coverage in the area they are in
Restart the iPhone
Reset Network Settings (settings > General > Reset> Reset Network Settings)
Add Tmobile APN via Safari Browser
Network device refresh
Have the cx signout of Find my phone
Refer the cx to the store
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