10-mar-2010

6 Ceisteanna

Settings
Please wait...
10-mar-2010

Questions and Answers
  • 1. 
    DHL Express cannot ship packages of weight..
    • A. 

      Between 0 and 150 pounds

    • B. 

      Between 100 and 250 pounds

    • C. 

      > 250 pounds

    • D. 

      None of the above

  • 2. 
    To initiate a GEMA compliment, you have to use the following:
    • A. 

      Complaint-Delay

    • B. 

      Compliment-Compliments

    • C. 

      Compliment-Kudos

    • D. 

      None of the above

  • 3. 
    The current GEMA callback time is of how many hours?
    • A. 

      2 hours

    • B. 

      4 hours

    • C. 

      1 hour

    • D. 

      None of the above

  • 4. 
    Which of the following is True? (Tricky one: Read the question and answers carefully before answering)
    • A. 

      We can provide OOP email address to the Customer.

    • B. 

      We cannot provide OOP contact information to the Customer

    • C. 

      We can transfer an email to OOP

    • D. 

      None of the above

  • 5. 
    Which of the following is True.
    • A. 

      DHL Global Forwarding can ship personal effects

    • B. 

      DHL Global Forwarding can ship shipments with an overall weight of 25 pound

    • C. 

      DHL Global Forwarding can ship shipments from Residence to business

    • D. 

      None of the above.

  • 6. 
    With respect to replying an email, which of the following is false. (Slightly tricky one)
    • A. 

      You should remove TRC1 email address

    • B. 

      You should keep TRC 2 email address