05c Rcs: The Rack - Cutrubus Cadillac

10 Questions | Total Attempts: 95

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Vehicle Quizzes & Trivia

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Questions and Answers
  • 1. 
    Excluding internal repair orders, the average dealer writes approximately ____ repair orders each day.
    • A. 

      50

    • B. 

      20

    • C. 

      40

    • D. 

      30

  • 2. 
    Success is less an accident and more a product of effort.
    • A. 

      True

    • B. 

      False

  • 3. 
    The average American reaches a break-even point or equity position when their vehicle is between __________years old.
    • A. 

      5-7

    • B. 

      3-5

    • C. 

      1-3

    • D. 

      7-9

  • 4. 
    As an Ultimate Image Sales Professional, it is important that you take a reactive approach to securing your potential sales.
    • A. 

      True

    • B. 

      False

  • 5. 
    When working "The Rack" how many vehicles should you inspect and pursue?
    • A. 

      10

    • B. 

      5

    • C. 

      20

    • D. 

      15

  • 6. 
    Before inspecting vehicles that are on the rack/hoist, it is important that you obtain permission from the service manager to avoid stepping on any toes.
    • A. 

      True

    • B. 

      False

  • 7. 
    When you are making a prospecting call to a client who has a car being repaired, upon hearing the name of the dealership, a service client…
    • A. 

      Expects you to deliver the car to them.

    • B. 

      Thinks you are trying to sell them something.

    • C. 

      Assumes you are calling to say there are more repairs required to the vehicle.

    • D. 

      Hang up the phone.

  • 8. 
    When making prospecting calls to clients who have a vehicle being repaired, when you tell them the dealership may be interesting in purchasing their vehicle, the client's response is generally…
    • A. 

      "How much?"

    • B. 

      "I love my car, I can't sell it."

    • C. 

      "Will you shuttle pick me up?"

    • D. 

      None of these

  • 9. 
    When you are making a prospecting call to a client who has a car being repaired, _____% will make an appointment to see you since they have to come into the dealership to pick up their vehicle anyway. And _____% will test drive a new car.
    • A. 

      50% will make an appointment; 80% will test drive a new car.

    • B. 

      100% will make an appointment: 50% will test drive a new car

    • C. 

      10% will make an appointment: 100% will test drive a new car.

    • D. 

      80% will make an appointment; 50% will test drive a new car.

  • 10. 
    It is easy to get the client to make an appointment because they have to come pick up their vehicle anyway.
    • A. 

      True

    • B. 

      False