05c Rcs: The Rack - Cutrubus Audi Vw
10 Questions
| Total Attempts: 37
This is your description.
Questions and Answers
- 1.Excluding internal repair orders, the average dealer writes approximately ____ repair orders each day.
- A.
50
- B.
20
- C.
40
- D.
30
- 2.Success is less an accident and more a product of effort.
- A.
True
- B.
False
- 3.The average American reaches a break-even point or equity position when their vehicle is between __________years old.
- A.
5-7
- B.
3-5
- C.
1-3
- D.
7-9
- 4.As an Ultimate Image Sales Professional, it is important that you take a reactive approach to securing your potential sales.
- A.
True
- B.
False
- 5.When working "The Rack" how many vehicles should you inspect and pursue?
- A.
10
- B.
5
- C.
20
- D.
15
- 6.Before inspecting vehicles that are on the rack/hoist, it is important that you obtain permission from the service manager to avoid stepping on any toes.
- A.
True
- B.
False
- 7.When you are making a prospecting call to a client who has a car being repaired, upon hearing the name of the dealership, a service client…
- A.
Expects you to deliver the car to them.
- B.
Thinks you are trying to sell them something.
- C.
Assumes you are calling to say there are more repairs required to the vehicle.
- D.
Hang up the phone.
- 8.When making prospecting calls to clients who have a vehicle being repaired, when you tell them the dealership may be interesting in purchasing their vehicle, the client's response is generally…
- A.
"How much?"
- B.
"I love my car, I can't sell it."
- C.
"Will you shuttle pick me up?"
- D.
None of these
- 9.When you are making a prospecting call to a client who has a car being repaired, _____% will make an appointment to see you since they have to come into the dealership to pick up their vehicle anyway. And _____% will test drive a new car.
- A.
50% will make an appointment; 80% will test drive a new car.
- B.
100% will make an appointment: 50% will test drive a new car
- C.
10% will make an appointment: 100% will test drive a new car.
- D.
80% will make an appointment; 50% will test drive a new car.
- 10.It is easy to get the client to make an appointment because they have to come pick up their vehicle anyway.
- A.
True
- B.
False
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