05b Rcs: Lounge Execution - Cutrubus Audi Vw

8 Questions | Total Attempts: 27

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Interview Quizzes & Trivia

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Questions and Answers
  • 1. 
    Why is the first interview in the lounge the most important?
    • A. 

      The first interview removes the threat of the unknown. It also gives implied permission to participate.

    • B. 

      The first interview is a warm up for you. Therefore you should never interview the most likely candidate first.

    • C. 

      The first interview must be completed quickly so they don’t have to be at the dealership after their car is ready.

    • D. 

      All of these

  • 2. 
    What does CPP stand for?
    • A. 

      Client Perspective Prompt

    • B. 

      Consumer Profile Piece

    • C. 

      Client Participation Pamphlet

    • D. 

      Customer Profile Production

  • 3. 
    To develop rapport with the waiting service client inform them of the current promotions the dealership is offering.
    • A. 

      True

    • B. 

      False

  • 4. 
    It is important to take sincere interest in what interests your client in order to...
    • A. 

      All of these

    • B. 

      Build a relationship

    • C. 

      Make the client feel comfortable

    • D. 

      Get to know the client's needs

  • 5. 
    What are 2 reasons the client will not say "no" to helping you in the service lounge?
    • A. 

      You never ask a yes or no question.

    • B. 

      You have a pleasant conversation with no requirements placed on them

    • C. 

      They have nothing better to do.

    • D. 

      You don't give them an option.

  • 6. 
    Why do you say, “and don’t think you have to” when discussing the NVE with the client?
    • A. 

      To take away any pressure.

    • B. 

      To coerce them into doing what you want.

    • C. 

      You don't actually want them to purchase.

    • D. 

      You're too afraid to ask for the sale

  • 7. 
    You are the real product, not the vehicle.
    • A. 

      True

    • B. 

      False

  • 8. 
    If you realize during the CPP process that the client may be in the market for a vehicle why shouldn't you go straight for the sale?
    • A. 

      To avoid appearing like a typical carsalesman.

    • B. 

      So that you can build a relationship with the client.

    • C. 

      Because you aren't just looking for the sale today but also the sale tomorrow with referrals.

    • D. 

      All of these