Rcs: The Lounge - Cutrubus Kia Quiz

10 Questions | Total Attempts: 55

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Service Quizzes & Trivia

This is a quiz about the basics of RCS services, attempt this quiz and understand the insights and fundamentals of RCS.


Questions and Answers
  • 1. 
    The average dealership service department writes approximately ____ repair orders per day.
    • A. 

      70

    • B. 

      20

    • C. 

      50

    • D. 

      30

  • 2. 
    The economy dictates terms to you regarding the sale of vehicles, you have no control.
    • A. 

      True

    • B. 

      False

  • 3. 
    What does RCS stand for?
    • A. 

      Red Carpet Service

    • B. 

      Right Car Sales

    • C. 

      Repair Client Survey

    • D. 

      None of these

  • 4. 
     How should you approach the service client?
    • A. 

      With a clipboard

    • B. 

      Asking for them by name

    • C. 

      With tenacity

    • D. 

      All of these

  • 5. 
    The age of the vehicle is important in determining whether the client has reached a break-even or equity position in their loan.
    • A. 

      True

    • B. 

      False

  • 6. 
    When approaching a service client you should have which 2 forms?
    • A. 

      NVE

    • B. 

      CPP

    • C. 

      FTD

    • D. 

      REM

  • 7. 
    What clients should you focus on when entering the service lounge?
    • A. 

      Clients whose vehicle have above average repairs

    • B. 

      Clients that have a new vehicle

    • C. 

      Clients getting an oil change

    • D. 

      None of these

  • 8. 
    When beginning an interview, always start by stating, “I know we have all this information already…” to put the client at ease.
    • A. 

      True

    • B. 

      False

  • 9. 
    What is the ultimate purpose of the NVE?
    • A. 

      To get the client behind the wheel of a new vehicle

    • B. 

      To keep the client busy

    • C. 

      To get client feedback

    • D. 

      None of these

  • 10. 
    What does RCS include?
    • A. 

      Valet Parking

    • B. 

      Ushers

    • C. 

      Event Planning

    • D. 

      All of the above

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