05a Rcs: The Lounge - Cutrubus Audi Vw
9 Questions
| Total Attempts: 49
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Questions and Answers
- 1.The average dealership service department writes approximately ____ repair orders per day.
- A.
70
- B.
20
- C.
50
- D.
30
- 2.The economy dictates terms to you regarding the sale of vehicles, you have no control.
- A.
True
- B.
False
- 3.What does RCS stand for?
- A.
Red Carpet Service
- B.
Right Car Sales
- C.
Repair Client Survey
- D.
None of these
- 4.How should you approach the service client?
- A.
With a clipboard
- B.
Asking for them by name
- C.
With tenacity
- D.
All of these
- 5.The age of the vehicle is important in determining whether the client has reached a break-even or equity position in their loan.
- A.
True
- B.
False
- 6.When approaching a service client you should have which 2 forms?
- A.
NVE
- B.
CPP
- C.
FTD
- D.
REM
- 7.What clients should you focus on when entering the service lounge?
- A.
Clients whose vehicle have above average repairs
- B.
Clients that have a new vehicle
- C.
Clients getting an oil change
- D.
None of these
- 8.When beginning an interview, always start by stating, “I know we have all this information already…” to put the client at ease.
- A.
True
- B.
False
- 9.What is the ultimate purpose of the NVE?
- A.
To get the client behind the wheel of a new vehicle
- B.
To keep the client busy
- C.
To get client feedback
- D.
None of these
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