02 TEC - Jerry Seiner Nissan

10 Questions

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Engineering Quizzes & Trivia

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Questions and Answers
  • 1. 
    TEC stands for __________________.
  • 2. 
    • A. 

      To build the client's confidence

    • B. 

      To gain referrals

    • C. 

      To help ease the client's purchasing decision

    • D. 

      To get a vehicle evaluation

  • 3. 
    The TEC helps to show the potential client that you are not simply the "stereotypical" car salesman.
    • A. 

      True

    • B. 

      False

  • 4. 
    CSI (Customer Satisfaction Index) increases dramatically when the client...
    • A. 

      Has time to think about their experience.

    • B. 

      Is immediately reminded of their positive experience by writing a testimonial letter.

    • C. 

      Is sent a survey regarding their salesperson's performance

  • 5. 
    Be sure to get a _________ with your new client, in front of their new vehicle, to add to your TEC.
  • 6. 
    • A. 

      Family Photos

    • B. 

      Clip Art

    • C. 

      Pictures of the make you sell

    • D. 

      Photos of happy clients

  • 7. 
    Your TEC is the story of your client.
    • A. 

      True

    • B. 

      False

  • 8. 
    • A. 

      Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.

    • B. 

      Ask for names and numbers of friends or family who own the make you sell.