02 TEC - Cutrubus Cadillac
10 Questions
| Total Attempts: 204
This is your description.
Questions and Answers
- 1.TEC stands for __________________.
- 2.What is the purpose of your TEC?
- A.
To build the client's confidence
- B.
To gain referrals
- C.
To help ease the client's purchasing decision
- D.
To get a vehicle evaluation
- 3.The TEC helps to show the potential client that you are not simply the "stereotypical" car salesman.
- A.
True
- B.
False
- 4.CSI (Customer Satisfaction Index) increases dramatically when the client...
- A.
Has time to think about their experience.
- B.
Is immediately reminded of their positive experience by writing a testimonial letter.
- C.
Is sent a survey regarding their salesperson's performance
- 5.Be sure to get a _________ with your new client, in front of their new vehicle, to add to your TEC.
- 6.What type of images should be in your TEC?
- A.
Family Photos
- B.
Clip Art
- C.
Pictures of the make you sell
- D.
Photos of happy clients
- 7.Your TEC is the story of your client.
- A.
True
- B.
False
- 8.How should you ask your new client for referrals?
- A.
Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.
- B.
Ask for names and numbers of friends or family who own the make you sell.
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