A+ Essentials 2009 (702)

20 Questions | Total Attempts: 506

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A Plus Essential Quizzes & Trivia

Practice Exam for the 2009 version of the CompTIA Essentials Certification


Questions and Answers
  • 1. 
    What does the acronym POST mean?
    • A. 

      Power On Self Test

    • B. 

      Power On System Test

    • C. 

      Press On Single Try

    • D. 

      Pop Out Slide Tray

  • 2. 
    In CompTIA's Network+ troubleshooting model, which step comes after "Implement the correction" and before "Document the problem and solution"?
    • A. 

      Isolate the cause

    • B. 

      Re-create the problem

    • C. 

      Provide feedback

    • D. 

      Formulate a correction

    • E. 

      Test the solution

  • 3. 
    How many steps are there in the CompTIA A+ troubleshooting model?
    • A. 

      Four

    • B. 

      Nine

    • C. 

      Eleven

    • D. 

      Five

    • E. 

      Six

  • 4. 
    True or False? Troubleshooting is the process of determining the cause of and ultimately the solution to a problem.
    • A. 

      True

    • B. 

      False

  • 5. 
    What do the letters ASID represent in terms of a four-stage process you can apply to troubleshooting computer problems?
    • A. 

      Assume, Support, Interpret, Determine

    • B. 

      Attempt, Select, Inquire, Delegate

    • C. 

      Allow, Snoop, Implement, Disguise

    • D. 

      Acquire, Simplify, Implement, Document

  • 6. 
    The second step in the troubleshooting process states: "...if it's a large or widespread problem, divide it into smaller to be analyzed individually.
  • 7. 
    Which stage of a troubleshooting process takes place throughout all of the previous stages anf finishes only when you have a resolution to the problem.
    • A. 

      Implement

    • B. 

      Document

    • C. 

      Simplify

    • D. 

      Acquire

  • 8. 
    If the changes you plan to make might make the data on any user's system inacessible, you must _________ before making any changes.
    • A. 

      Tell the user

    • B. 

      Have a disaster recovery plan

    • C. 

      Back up data

    • D. 

      Research the problem

  • 9. 
    True or False? There are three main pieces of information you need to gather from a user having issues with a computer system - customer environment, symptoms and error codes, and the user's level of computer experience.
    • A. 

      True

    • B. 

      False

  • 10. 
    True or False? If an error code is displayed before the POST process finishes, the problem is software related.
    • A. 

      True

    • B. 

      False

  • 11. 
    When you ___________ a problem, you establish priorities for resolving the problem.
  • 12. 
    According to the CompTIA A+ Certification:Essentials 2009 Edition, what is the key to successful troubleshooting?
    • A. 

      Research

    • B. 

      Investigation

    • C. 

      Google

    • D. 

      Documentation

  • 13. 
    True or False? Only you and your troubleshooting team can determine how much information to record.
    • A. 

      True

    • B. 

      False

  • 14. 
    Online _________ are a great resource to find possible solutions to computer and software problems.
  • 15. 
    When you assist someone with a problem, you should consider the ____________ message when you communicate with your customer. 
  • 16. 
    If you bill your customer by the hour or minute, you need to stay __________ or the client could perceive that you are wasting their money and not as experienced as you claim.
  • 17. 
    Which of the following is a sign of effective communication with a client when you are attempting to troubleshoot a computer related problem? (Select 4 choices.)
    • A. 

      Avoid Jargon

    • B. 

      Become Distracted

    • C. 

      Listen Actively

    • D. 

      Be Specific

    • E. 

      Speak Clearly

  • 18. 
    _________ is a vocal characteristic you need to tailor to your environment.
  • 19. 
    True or False? A problem is resolved when you say so.
    • A. 

      True

    • B. 

      False

  • 20. 
    What is the name of the agreement specifying how clients and support personnel are to interact, what they can expect from each other, and timeframes for the resolution of issues?
    • A. 

      Help-Desk Agreement

    • B. 

      Contract for Services Rendered

    • C. 

      Service-Level Agreement

    • D. 

      User Warranty