A+ CERT Quiz A
- 1.
QUESTION NO: 1 Which of the following types of portable media offers the LARGEST storage capacity?
- A.
DVD.DL
- B.
CD.RW
- C.
CD.R
- D.
DVD.R
Correct Answer
A. DVD.DLExplanation
DVD.DL offers the largest storage capacity among the given options. DVD.DL stands for "DVD Dual Layer" and it has the ability to store up to 8.5 GB of data. CD.RW and CD.R can typically store up to 700 MB of data, while DVD.R can store up to 4.7 GB of data. Therefore, DVD.DL has the largest storage capacity compared to the other options.Rate this question:
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- 2.
QUESTION NO: 2 Which of the following are valid ports for printing over a network? (Select TWO).
- A.
USB 001
- B.
\\computername\sharename
- C.
SNMP
- D.
IP_ip_address
- E.
IEEE 1394
Correct Answer(s)
B. \\computername\sharename
D. IP_ip_addressExplanation
The correct answer is \\computername\sharename and IP_ip_address. These are both valid ports for printing over a network. The first option, \\computername\sharename, refers to a shared printer on a specific computer on the network. The second option, IP_ip_address, refers to a printer that is connected to the network using its IP address. Both of these options allow for printing over a network connection.Rate this question:
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- 3.
QUESTION NO: 3 While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled?
- A.
Help limit radio frequency interference (RFI) inside the case.
- B.
Help ensure proper air flow through the case.
- C.
Help prevent moisture buildup in the case
- D.
Help limit electrostatic discharge (ESD) inside the case.
Correct Answer
B. Help ensure proper air flow through the case.Explanation
The covers for unused expansion card slots should be reinstalled to help ensure proper air flow through the case. By reinstalling the covers, the technician can prevent dust and debris from entering the case through the open ports, which can obstruct airflow and potentially cause overheating. Proper air flow is crucial for maintaining the temperature balance inside the case and preventing damage to the components.Rate this question:
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- 4.
QUESTION NO: 4 Which of the following protocols uses port 80?
- A.
SMTP
- B.
HTTP
- C.
HTTPS
- D.
FTP
Correct Answer
B. HTTPExplanation
HTTP (Hypertext Transfer Protocol) uses port 80 for communication. This protocol is used for transmitting and receiving information on the World Wide Web. When a user requests a webpage, the browser sends an HTTP request to the server using port 80. The server then responds with the requested webpage using the same port. SMTP (Simple Mail Transfer Protocol) uses port 25 for sending email, HTTPS (HTTP Secure) uses port 443 for secure communication, and FTP (File Transfer Protocol) uses port 21 for transferring files.Rate this question:
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- 5.
QUESTION NO: 5 Which of the following allows verification of the port that a printer is currently using?
- A.
The print queue window from system tray
- B.
Properties of the printer from the Printers Control Panel
- C.
Print spooler view in the Printers Control Panel
- D.
Properties of the port within Device Manager
Correct Answer
B. Properties of the printer from the Printers Control PanelExplanation
To verify the port that a printer is currently using, you can check the properties of the printer from the Printers Control Panel. This will provide information about the printer's settings, including the port it is connected to. By accessing the properties of the printer, you can confirm the port that is being used for printing.Rate this question:
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- 6.
QUESTION NO: 6 Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).
- A.
QoS for printing is not functioning over the LAN.
- B.
The printer needs to have a cartridge replaced
- C.
A job in error status is at the top of the print queue.
- D.
The printers IP address has changed.
- E.
New drivers have been released and need to be installed.
Correct Answer(s)
C. A job in error status is at the top of the print queue.
D. The printers IP address has changed.Explanation
The most likely cause of the issue is that there is a job in error status at the top of the print queue. This means that there is a print job that encountered an error and is preventing other print jobs from being processed. Additionally, the issue could also be caused by the printer's IP address changing. If the IP address of the printer has changed, the print jobs may not be reaching the printer correctly.Rate this question:
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- 7.
QUESTION NO: 7 Which of the following connector types is used with twisted pair cable?
- A.
T-Connector
- B.
BNC
- C.
RJ-45
- D.
LC
Correct Answer
C. RJ-45Explanation
RJ-45 is the correct answer because it is the connector type commonly used with twisted pair cables. Twisted pair cables are a type of copper cable commonly used for Ethernet networks, and the RJ-45 connector is designed specifically for this type of cable. It has eight pins and is used to connect devices such as computers, routers, and switches to Ethernet networks. The T-Connector is used with coaxial cables, BNC connectors are used with both coaxial and fiber optic cables, and LC connectors are used with fiber optic cables.Rate this question:
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- 8.
QUESTION NO: 8 Which of the following bus speeds is used for a PCIe card? (Select TWO).
- A.
1x
- B.
3x
- C.
6x
- D.
8x
- E.
24x
Correct Answer(s)
A. 1x
D. 8xExplanation
PCIe cards can operate at different bus speeds, and the speed is denoted by the "x" value. The "x" value represents the number of lanes that the PCIe card can use for data transfer. A higher "x" value indicates a faster bus speed. In this case, the correct answer is 1x and 8x. The 1x speed is the minimum speed and represents a single lane, while the 8x speed represents eight lanes and provides a faster data transfer rate.Rate this question:
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- 9.
QUESTION NO: 9 A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?
- A.
Start>Run>typeipconfig>click OK and ask user to read the results
- B.
Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.
- C.
Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results.
- D.
Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.
Correct Answer
D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.Explanation
The technician would instruct the user to open the Run dialog by clicking on Start, then Run. They would then instruct the user to type "cmd" and click OK to open the command prompt. In the command prompt, the technician would instruct the user to type "ipconfig /all" and press enter to display the IP address and default gateway information. The technician would then ask the user to read the results.Rate this question:
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- 10.
QUESTION NO: 10 Which of the following BEST describes the function of a DNS server?
- A.
Secures network traffic through shared key encryption
- B.
Provides resolution of host names to IP addresses
- C.
Provides security for a network through the use of ACLs.
- D.
Dynamically assigns IP addresses for easy client configuration.
Correct Answer
B. Provides resolution of host names to IP addressesExplanation
A DNS server is responsible for translating domain names into IP addresses. When a user enters a domain name in their web browser, the DNS server looks up the corresponding IP address associated with that domain name and directs the user to the correct website. This process is crucial for the functioning of the internet as it allows users to access websites using easy-to-remember domain names instead of complicated IP addresses. Therefore, the answer "Provides resolution of host names to IP addresses" accurately describes the function of a DNS server.Rate this question:
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- 11.
QUESTION NO: 11 Which of the following is needed to perform an ASR restore in Windows XP?
- A.
Operating system CD
- B.
Recovery console
- C.
Vendor recovery CD
- D.
ERD disk
Correct Answer
A. Operating system CDExplanation
To perform an ASR (Automated System Recovery) restore in Windows XP, the operating system CD is needed. This CD contains the necessary files and tools required to restore the system to a previous state. The operating system CD allows the user to access the recovery console and initiate the ASR restore process. The recovery console itself is not sufficient for performing the ASR restore, as it only provides a command-line interface for troubleshooting and repair purposes. The vendor recovery CD and ERD (Emergency Repair Disk) disk are not specifically required for an ASR restore in Windows XP.Rate this question:
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- 12.
QUESTION NO: 12 Which of the following commands verifies connectivity between two hosts? (Select TWO).
- A.
Chkntfs
- B.
Dxdiag
- C.
Tracert
- D.
Ipconfig
- E.
Ping
Correct Answer(s)
C. Tracert
E. PingExplanation
The commands "tracert" and "ping" can be used to verify connectivity between two hosts. "Tracert" is used to trace the route that packets take from the source host to the destination host, showing each hop along the way. This can help identify any potential issues or delays in the network. "Ping" is used to send a small packet of data from the source host to the destination host and receive a response. If a response is received, it indicates that there is connectivity between the two hosts.Rate this question:
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- 13.
QUESTION NO: 13 A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?
- A.
Space reserved by the drive manufacturer for firmware.
- B.
Space set aside by Windows for use by the virtual memory swap file.
- C.
A potentially dangerous virus has been downloaded onto the system
- D.
A recovery partition put there by the manufacturer
Correct Answer
D. A recovery partition put there by the manufacturerExplanation
The most likely explanation for the extra partition is that it is a recovery partition put there by the manufacturer. Recovery partitions are commonly included by manufacturers to provide a way for users to restore their system to its original factory settings in case of any issues or malfunctions. These partitions are usually hidden and not accessible from the operating system to prevent accidental deletion or modification.Rate this question:
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- 14.
QUESTION NO: 14 Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer?
- A.
Parallel port
- B.
Serial port
- C.
IEEE 1394 port
- D.
USB port
Correct Answer
B. Serial portExplanation
A serial port is a 25 or 9 pin connector with male pins on the back of a laptop computer. It is used to connect external devices such as modems, printers, and mice. Unlike parallel ports, which can transmit multiple bits of data simultaneously, serial ports transmit data one bit at a time, making them slower but more reliable for certain applications. Serial ports are commonly used for communication between computers and peripheral devices.Rate this question:
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- 15.
QUESTION NO: 15 A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?
- A.
224.0.0.1
- B.
255.0.0.0
- C.
255.255.0.0
- D.
255.255.255.0
Correct Answer
C. 255.255.0.0Explanation
The technician would use the subnet mask 255.255.0.0 to assign a default subnet mask for a class B network. This subnet mask allows for a larger number of host addresses compared to the other options provided.Rate this question:
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- 16.
QUESTION NO: 16 Which of the following printers would be the BEST choice for printing on multi-part forms?
- A.
Impact printer
- B.
Thermal printer
- C.
Inkjet printer
- D.
Laser printer
Correct Answer
A. Impact printerExplanation
An impact printer would be the best choice for printing on multi-part forms because it uses a mechanism that physically strikes an inked ribbon against the paper, creating an impression. This allows it to produce multiple copies of the same document simultaneously, making it ideal for printing on multi-part forms where multiple copies are required. Thermal printers, inkjet printers, and laser printers do not have the capability to produce multiple copies simultaneously, making them less suitable for printing on multi-part forms.Rate this question:
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- 17.
QUESTION NO: 17 A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns?
- A.
A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?
- B.
I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report
- C.
If the paper was so important to you, you should have created a backup copy so you could finish it on another computer
- D.
I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow
Correct Answer
B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your reportExplanation
The correct answer is an appropriate response because it acknowledges the user's concern and shows empathy towards their situation. It reassures the user that the technician will prioritize fixing their computer quickly so that they can complete their research paper. This response demonstrates good customer service and understanding of the user's needs.Rate this question:
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- 18.
QUESTION NO: 18 Which of the following hardware is hot pluggable? (Select THREE).
- A.
ESATA
- B.
Express Card/54
- C.
PS/2 peripherals
- D.
MIDI devices
- E.
NIC
- F.
USB
Correct Answer(s)
A. ESATA
B. Express Card/54
F. USBExplanation
eSATA, Express Card/54, and USB are hot pluggable hardware. Hot pluggable means that these devices can be connected or disconnected from a computer while it is still running without causing any damage or interruption. PS/2 peripherals, MIDI devices, and NIC are not hot pluggable as they require the computer to be powered off before connecting or disconnecting them.Rate this question:
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- 19.
QUESTION NO: 19 Which of the following is an advantage of upgrading to a 64-bit version of Windows?
- A.
A greater number of dynamic disks or disks larger than 1 TB can be supported
- B.
Multiple applications running in 16-bit compatibility mode are supported.
- C.
More than 4GB of RAM, in some cases up to 128GB of RAM can be supported.
- D.
A new anti-virus protection scheme called Data Execution Prevention is supported
Correct Answer
C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported.Explanation
Upgrading to a 64-bit version of Windows allows for the support of more than 4GB of RAM, and in some cases, up to 128GB of RAM. This is a significant advantage as it allows for better performance and the ability to run memory-intensive applications. With a 32-bit version of Windows, the maximum amount of RAM that can be utilized is limited to 4GB. By upgrading to a 64-bit version, users can take full advantage of the increased RAM capacity, resulting in improved multitasking capabilities and overall system performance.Rate this question:
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- 20.
QUESTION NO: 20 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take?
- A.
Wear a back brace when lifting and carrying the CRTs to the storage room
- B.
Wear a back brace when lifting and carrying the CRTs to the storage room.
- C.
C. Recycle the monitors after removing the capacitors for use in other monitors.
- D.
D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.
Correct Answer
D. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.Explanation
The correct answer is to ask several technicians for help in lifting the CRT monitors and use a cart for transporting them. This is the safest option as it reduces the risk of injury to the technician's back by distributing the weight among multiple people and using a cart to transport the monitors. Wearing a back brace can provide some support, but it is not as effective as having additional help and using a cart. Recycling the monitors after removing the capacitors is not relevant to the safety measures for transporting them.Rate this question:
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- 21.
QUESTION NO: 21 A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation?
- A.
A. Press the F8 Key
- B.
B. Press the F3 Key
- C.
C. Press the F2 Key
- D.
D. Press the F6 Key
Correct Answer
D. D. Press the F6 KeyExplanation
During the installation of Windows XP on a system with a SATA HDD, the technician will most likely have to press the F6 key to load additional drivers for the SATA controller. This is because Windows XP does not natively support SATA controllers, so the additional drivers need to be loaded during the installation process. Pressing the F6 key allows the technician to insert a floppy disk or USB drive containing the necessary drivers.Rate this question:
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- 22.
QUESTION NO: 22 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do?
- A.
A. Install a larger fan near the hard drive to cool the system.
- B.
B. Clean the drive with compressed air and continue to use it.
- C.
C. Remove and replace the drive.
- D.
D. Apply more thermal compound and reseat the drive.
Correct Answer
C. C. Remove and replace the drive.Explanation
The technician should remove and replace the drive because a hot hard drive that is giving off a slight odor indicates a potential hardware failure. Continuing to use the drive could lead to data loss or further damage to the system. Installing a larger fan or applying more thermal compound would not resolve the issue, as it suggests a defective drive. Cleaning the drive with compressed air would also not address the underlying problem.Rate this question:
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- 23.
QUESTION NO: 23 Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?
- A.
A. Format a partition, install device drivers, and install the operating system.
- B.
B. Create a partition, format the partition, and install the operating system.
- C.
C. Install the operating system, create a partition, and install device drivers.
- D.
D. Install the operating system, install device drivers, and create a partition.
Correct Answer
B. B. Create a partition, format the partition, and install the operating system.Explanation
The initial process of setting up a new operating system from a CD-ROM involves creating a partition, formatting the partition, and then installing the operating system. This sequence is necessary to ensure that the new operating system is installed on a properly prepared partition, which includes formatting the partition to remove any existing data and file systems. Once the partition is formatted, the operating system can be installed, allowing for a clean and functional installation.Rate this question:
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- 24.
QUESTION NO: 24 Which of the following interfaces are typically supported on the input side of a KVM switch?
- A.
A. PS/2, VGA, USB
- B.
B. DB25, DB9, PS/2
- C.
C. PS/2, DB9, USB
- D.
D. PS/2, DB25, VGA
Correct Answer
A. A. PS/2, VGA, USBExplanation
Typically, KVM switches allow users to control multiple computers using a single keyboard, video monitor, and mouse. The interfaces supported on the input side of a KVM switch are the ones that connect to these input devices. PS/2 is a common interface for connecting keyboards and mice, VGA is used for connecting monitors, and USB is a versatile interface that can be used for both keyboards and mice. Therefore, the correct answer is A. PS/2, VGA, USB.Rate this question:
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- 25.
QUESTION NO: 25 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?
- A.
A. Ask the customer permission to put them on hold and listen politely to the co-workers stories.
- B.
B. Put the customer on hold just for a few minutes and join the conversation.
- C.
C. Forward the customer to another technician and join the conversation.
- D.
D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
Correct Answer
D. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.Explanation
The best course of action in this situation is to ask the customer permission to put them on hold and politely ask the co-worker to talk later. This ensures that the technician maintains professionalism and prioritizes the customer's needs. By seeking permission from the customer and politely addressing the co-worker, the technician shows respect for both parties and handles the situation in a professional manner.Rate this question:
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