A+ 220-602 It Technician

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A+ 220-602 It Technician

This quiz is for the second A+ exam the 220-602 to become IT Technician certified. For a better experience click yes on shuffle questions. Feel free to write your comment or suggestion. Updated April 2008


Questions and Answers
  • 1. 
    • A. 

      Yes

    • B. 

      Yes, if you set the jumpers

    • C. 

      Yes, if you add more screw holes

    • D. 

      Yes, if you remove some ports

    • E. 

      No

  • 2. 
    • A. 

      Dead Hard Drive

    • B. 

      Insufficient DC wattage provided by the power supply

    • C. 

      Insufficient AC wattage provided by the electrical outlet

    • D. 

      Dead power supply

    • E. 

      Corrupted Driver

  • 3. 
    What tool is used to troubleshoot problems with windows, applications, etc...?
    • A. 

      Event checker

    • B. 

      Troubleshooter

    • C. 

      Event viewer

    • D. 

      Chkdsk

    • E. 

      NTcheck

  • 4. 
    Which of the following user account is created on a local computer and allow a user access to only that computer?
    • A. 

      Central user

    • B. 

      Global user

    • C. 

      Built in user

    • D. 

      Local user

    • E. 

      Guest

  • 5. 
    What is the protocol used in Internet?
    • A. 

      IPX/SPX

    • B. 

      Netbeui

    • C. 

      TCP/IP

    • D. 

      Netbios

    • E. 

      TCC

  • 6. 
    In a monitor what can be the cause for the flickering?
    • A. 

      A problem with video card

    • B. 

      Poor cable connection

    • C. 

      Bad CPU

    • D. 

      Bad Monitor

    • E. 

      Bad RAM

  • 7. 
    What is it that uses a single public IP address to access internet on behalf of all hosts on the network using IP addresses?
    • A. 

      NAT

    • B. 

      BAT

    • C. 

      IMAP

    • D. 

      IPX/SPX

    • E. 

      DHCP

  • 8. 
    You are explaining to Jim that if you don't _______ it can cause PC parts to overheat.
    • A. 

      Clean the keyboard

    • B. 

      Keep the humidity high

    • C. 

      Use liquid inside a computer

    • D. 

      Remove the dust inside the PC

    • E. 

      Shake the computer from time to time

  • 9. 
    After you got a call from a company. You have the task to dispose of a storage media. What would you do with it?
    • A. 

      You discharge it before disposing

    • B. 

      You destroy it

    • C. 

      You sell it

    • D. 

      You throw it in the regular trash

    • E. 

      You recycle it

  • 10. 
    When troubleshooting, what is the first step?
    • A. 

      Check the obvious

    • B. 

      Turn the computer on

    • C. 

      Make assumption

    • D. 

      Analise the problem without making an initial determination

    • E. 

      Speak about your certifications

  • 11. 
    In Windows 2000/XP the _____ can read from and write to parts of the system other than their own local drive, install applications and perform limited administrative task.
    • A. 

      Power user

    • B. 

      Back-up user

    • C. 

      Guest

    • D. 

      Administrator

    • E. 

      User

  • 12. 
    What type of service is DHCP?
    • A. 

      Name resolution

    • B. 

      Addressing

    • C. 

      E mail

    • D. 

      Security layer

    • E. 

      Remote control

  • 13. 
    What is critical to a successful OS load?
    • A. 

      System root files

    • B. 

      System state data

    • C. 

      System boot data

    • D. 

      System boot files

    • E. 

      System file table

  • 14. 
    Can be used to test a serial, parallel, USB, Network or other ports.
    • A. 

      Ground plug

    • B. 

      Network cable tester

    • C. 

      Ac outlet

    • D. 

      Tester

    • E. 

      Loop back plug

  • 15. 
    • A. 

      IMAP

    • B. 

      Smart card

    • C. 

      Smart chip

    • D. 

      Password

    • E. 

      Kerberos

  • 16. 
    Which of the following plans help to manage a failure.
    • A. 

      Preventive maintenance plan

    • B. 

      Regular plan

    • C. 

      Disaster recovery plan

    • D. 

      Pc plan

    • E. 

      Yearly plan

  • 17. 
    Which version offers a way to automatically download and install updates?
    • A. 

      Windows XP

    • B. 

      Windows 2000

    • C. 

      Windows ME

    • D. 

      Windows 98

    • E. 

      Windows 95

  • 18. 
    Which of the following is an important part of preventive maintenance?
    • A. 

      Keeping the humidity high

    • B. 

      Washing the inside of a computer

    • C. 

      Keeping the temperature high

    • D. 

      Getting rid of the dust

    • E. 

      Shacking the computer

  • 19. 
    Using a normal vacuum cleaner inside a PC can cause
    • A. 

      Humidity

    • B. 

      Heat

    • C. 

      ESD

    • D. 

      Dust

    • E. 

      Overclocking

  • 20. 
    What should you do when interacting with a customer?
    • A. 

      Use first name

    • B. 

      Explain your theory first

    • C. 

      Listen to him/her

    • D. 

      Fill out the papers

    • E. 

      Drink coffe

  • 21. 
    In a Dot Matrix printer if you get a poor print quality, what should you check first?
    • A. 

      Printer cable

    • B. 

      Printer Head

    • C. 

      Laser beam

    • D. 

      Ribbon

    • E. 

      Scanner

  • 22. 
    What's important to achieve customer satisfaction?
    • A. 

      Have an expensive plan

    • B. 

      Be prepared

    • C. 

      Whatever happen. Don't ask for help

    • D. 

      Recommend to change the software

    • E. 

      Speak about something

  • 23. 
    When should you ask permission to use customer property?
    • A. 

      Never

    • B. 

      Always

    • C. 

      To use the phone

    • D. 

      If the customer is older than you

    • E. 

      To use the keyboard

  • 24. 
    • A. 

      Compression of files/folders

    • B. 

      Support for remote desktop

    • C. 

      Support for group policy

    • D. 

      Encryption of files/folders

    • E. 

      None of the above

  • 25. 
    You are on site working on a computer, while a user comes to you and start asking detailed questions about what you are doing. He seems really interested in your job. What should you do?
    • A. 

      Ask him to leave the room

    • B. 

      Ignore him

    • C. 

      Tell him where he can get more training

    • D. 

      Stop what you are doing and answer

    • E. 

      Call your supervisor

  • 26. 
    Select the true statement about notched ribbon cables.
    • A. 

      Can be inserted in both ways

    • B. 

      The last pin is marked with a red color

    • C. 

      Doesn't exist

    • D. 

      Can be inserted in one way.

    • E. 

      They need to be terminated

  • 27. 
    What should you do if you are running 10 minutes late to a customer site?
    • A. 

      Do nothing

    • B. 

      Call the customer if you are 30 minutes late

    • C. 

      Call the customer to let him/her know that you are late

    • D. 

      Call the customer if you can't make it

    • E. 

      Send the customer a text message

  • 28. 
    What is used from Microsoft to prevent unlicensed use of software?
    • A. 

      Boot license

    • B. 

      Windows start up activation

    • C. 

      Bios active menu

    • D. 

      Windows product activation

    • E. 

      Windows prevention software

  • 29. 
    Which device amplifies the incoming signal and noise?
    • A. 

      Attenuation repeater

    • B. 

      Amplifier repeater

    • C. 

      Signal repeater

    • D. 

      Network repetear

    • E. 

      PCMCIA

  • 30. 
    A temporary voltage reduction is referred as ______
    • A. 

      Spike

    • B. 

      AMP

    • C. 

      Swell

    • D. 

      Brownout

    • E. 

      Surge

  • 31. 
    What is the first step in preparing the motherboard to go in the case?
    • A. 

      Set the spaces

    • B. 

      Set the CPU multiplier

    • C. 

      Set the case power supply

    • D. 

      Set the jumpers

  • 32. 
    What is the term when we speak about a device that can be plugged into a USB port while the computer is on?
    • A. 

      PCI

    • B. 

      USB-swappable

    • C. 

      Cold-swappable

    • D. 

      Interleaving

    • E. 

      Hot-swappable

  • 33. 
    You are not able to send e-mails. Which of the following is the cause?
    • A. 

      IMAP

    • B. 

      POP3

    • C. 

      DNS

    • D. 

      SMTP

    • E. 

      ISP

  • 34. 
    NTFS uses
    • A. 

      Master boot table

    • B. 

      CMOS table

    • C. 

      Master file table

    • D. 

      Boot table

    • E. 

      Master table

  • 35. 
    The achronym of HTTPS stands for
    • A. 

      Hypertext transfer protocol socket

    • B. 

      Hypertext transfer protocol over secure sockets layer

    • C. 

      Hypertext transfer protocol status

    • D. 

      Hypertext transfer protocol secure system

    • E. 

      Hypertext transfer protocol system

  • 36. 
    What is the maximun speed of IrDA?
    • A. 

      128 Kb/s

    • B. 

      1 Mb/s

    • C. 

      4 Mb/s

    • D. 

      11 Mb/s

    • E. 

      22 Mb/s

  • 37. 
    • A. 

      Print a test page

    • B. 

      Scan using a test pattern

    • C. 

      Run the scanner diagnostic

    • D. 

      Scan a detailed color picture

  • 38. 
    When troubleshooting a possible hardware problem, which of the following should you first suspect? Select two.
    • A. 

      Environmental issues

    • B. 

      Configuration error

    • C. 

      Incompatible software

    • D. 

      Hardware failure

    • E. 

      Bad day

  • 39. 
    • A. 

      Reinstall Windows

    • B. 

      Run Ipconfig/release and Ipconfig /renew on her computer

    • C. 

      Run ARP /a on her computer

    • D. 

      Run fix /all in your computer

    • E. 

      Run Nbstat on her computer

  • 40. 
    If you get a continuous beep, you have a problem with the ____
    • A. 

      Hard disk drive

    • B. 

      RAM

    • C. 

      Video card

    • D. 

      Power supply

    • E. 

      Mouse

  • 41. 
    The printer suddenly stops working and you see smoke coming out. What should you do first?
    • A. 

      Call your supervisor

    • B. 

      Call your wife

    • C. 

      Unplug the printer

    • D. 

      Call the fire department

    • E. 

      Get a fire extinguisher

  • 42. 
    Which utilities are used to isolate a problem between two computers on a TCP/IP network? Select two.
    • A. 

      Ipconfig

    • B. 

      Nslookup

    • C. 

      DrWatson

    • D. 

      Tracert

    • E. 

      Pathping

  • 43. 
    • A. 

      You open Internet Explorer and select Internet options

    • B. 

      You run Disk Cleanup

    • C. 

      You go to Task manager

    • D. 

      You can't change certificates

    • E. 

      You go in Windows Firewall

  • 44. 
    The printouts of an impact printer are good on the left but fade when is printing on the right. What is most likely the cause?
    • A. 

      A worn out printhead

    • B. 

      A worn out ribbon

    • C. 

      A misaligned Platen

    • D. 

      A misaligned printhead

  • 45. 
    You fixed a user printer. She tells you that she had two jobs waiting in the printer spool. What can you do to continue the printing process? Select two.
    • A. 

      Right click on the print spool and select cancel

    • B. 

      Right click on each printer job and select resume printing

    • C. 

      Do nothing the print jobs will probably start on their own

    • D. 

      Print jobs cannot be restarted

  • 46. 
    When a user boots his computer the monitor goes black. After investigating you find out that he set the refresh rate to high. How can you fix this problem?
    • A. 

      Reboot the computer

    • B. 

      Boot on safe mode

    • C. 

      Press F1 while booting

    • D. 

      Delete the boot.ini file

  • 47. 
    You want to protect your computer from high voltages. What should you buy?
    • A. 

      UPS

    • B. 

      Power outlet

    • C. 

      Ground Fault interrupter

    • D. 

      Surge suppressor

    • E. 

      Loop back plug

  • 48. 
    Which of the following type of damage is caused by ESD?
    • A. 

      Bio failure

    • B. 

      Catastrophic failure

    • C. 

      Upset failure

    • D. 

      Simple failure

    • E. 

      Complex failure

  • 49. 
    How many beeps would you hear if you have a problem with the motherboard?
    • A. 

      1 beep

    • B. 

      2 beeps

    • C. 

      1 beep 2 short beeps

    • D. 

      1 beep followed by 3-4 or 5 beeps

  • 50. 
    The _____ has a map to the partitions on the Hard Disk Drive
    • A. 

      NTLDR

    • B. 

      Partition table

    • C. 

      Program file table

    • D. 

      IO.sys

    • E. 

      OS table

  • 51. 
    The ____ is a plan that helps prevent failures and reduce repair costs and downtime:
    • A. 

      Disaster recovery plan

    • B. 

      Recovery plan

    • C. 

      Preventive maintenance plan

    • D. 

      Network failure plan

    • E. 

      Assistance Plan

  • 52. 
    While troubleshooting a printing problem. The customer start explaining in great detail what he was trying to do, when he tried to print and the fix he tried to do. At what point should you interrupt him?
    • A. 

      After he describe the first problem

    • B. 

      As soon as you understand the problem

    • C. 

      If you are late

    • D. 

      As soon as you have the solution

    • E. 

      Never

  • 53. 
    What is the term to describe the right to use the software?
    • A. 

      Copyright

    • B. 

      Installation copy

    • C. 

      Digital signature

    • D. 

      License

    • E. 

      User right

  • 54. 
    A user report that the stylus in his Tablet PC is not working well. What should you try first?
    • A. 

      Align the screen

    • B. 

      Run the service Windows Scanner

    • C. 

      Disable and enable the stylus

    • D. 

      Clean the stylus

    • E. 

      Reinstall everything

  • 55. 
    What you shouldn't forget to do in front of a customer?
    • A. 

      To offer him/her a drink.

    • B. 

      To tell your rates

    • C. 

      Identify your self and your organization

    • D. 

      To fill out the paperwork

    • E. 

      To recommend an on site visit

  • 56. 
    What term is used to describe one way to replicate an entire drive?
    • A. 

      Partitioning

    • B. 

      Disk copy

    • C. 

      Disk replication

    • D. 

      Disk Imaging

  • 57. 
    What benefit has a laptop that uses shared memory compared to one with a separate video Ram?
    • A. 

      Lower price

    • B. 

      Better gaming experience

    • C. 

      Faster data transfer

    • D. 

      More colors

  • 58. 
    What should you do when cleaning the glass of a flat bed scanner?
    • A. 

      Leave the scanner on

    • B. 

      Use isopropyl alcohol

    • C. 

      Unplug the scanner

    • D. 

      Call your supervisor

    • E. 

      Look at the MSDS

  • 59. 
    What are the symptoms of a dried out ink nozzle?
    • A. 

      Paper jams

    • B. 

      Missing lines or dots on the page

    • C. 

      Lines on the page

    • D. 

      Print Heads that don't move

  • 60. 
    What should you try first when an application locks up?
    • A. 

      Press Ctrl + alt

    • B. 

      Press the power button

    • C. 

      Press Esc

    • D. 

      Press Ctrl + alt + delete

    • E. 

      Double click My computer

  • 61. 
    Which one of the following errors, means that the BIOS cannot read the partition table information?
    • A. 

      Hard Drive crash

    • B. 

      Drive cannot be recovered

    • C. 

      Replace SCSI bus

    • D. 

      Bad RAM

    • E. 

      Invalid drive or drive specification

  • 62. 
    Your new laptop has built-in wireless but it isn't connecting to the access point. Which of the following could be the cause?
    • A. 

      The NiC's driver is incorrect

    • B. 

      The NIC is turned off

    • C. 

      The NiC's encription is not enabled

    • D. 

      The NIC has shorted out

  • 63. 
    John bought a new motherboard with 3 DIMM slots. He purchased two 256MB PC100 DIMM. He then installed a 128 MB PC66 DIMM in the third slot. What will happen when he boots the system?
    • A. 

      The PC66 will operate at the same speed of the PC100

    • B. 

      The PC100 will operate at the same speed of the PC66

    • C. 

      The system may display memory overflow

    • D. 

      The system may not boot up because of the mismatched speeds

  • 64. 
    You want to assign a specific drive letter to a CD-ROM. which utility would allow you to do that.?
    • A. 

      Removable storage

    • B. 

      Printer and faxes

    • C. 

      Services

    • D. 

      Device Manager

    • E. 

      Disk Management

  • 65. 
    Select the correct order in installing a CPU. 1. Install the cooling system 2. Lower the release lever arm 3. Holding the CPU by its edges, position it over the socket 4. Lift the release lever arm 5. Locate the orientation mark on the corner of the CPU and socket
    • A. 

      1 2 4 5 3

    • B. 

      4 5 3 2 1

    • C. 

      3 2 1 4 5

    • D. 

      4 3 2 5 1

    • E. 

      4 5 1 2 3

  • 66. 
    What type of printer has a print head with pins that moves across the paper?
    • A. 

      Thermal

    • B. 

      Laser printer

    • C. 

      Dot matrix

    • D. 

      Ink jet

    • E. 

      Middle jet

  • 67. 
    What's the first step in troubleshooting a printer or scanner?
    • A. 

      Check the network

    • B. 

      Go to the manufacturer's website

    • C. 

      Interview the user

    • D. 

      Open the printer/scanner

    • E. 

      Call your supervisor

  • 68. 
    What conditions are optimal in the area where you are storing computer components? Select all that apply.
    • A. 

      Warm

    • B. 

      Cool

    • C. 

      Dry

    • D. 

      Humid

    • E. 

      Sunny

  • 69. 
    You have two hard drives set to cable select. Where should you place the drive that you want to be the C: drive?
    • A. 

      In the center of the cable

    • B. 

      At the end of the cable

    • C. 

      It doesn’t matter

    • D. 

      You need to set the jumpers to master or slave

  • 70. 
    Which of the following is needed to configure a Plug and Play NIC in a Windows 2000 system?
    • A. 

      Disk Management

    • B. 

      CMOS

    • C. 

      Configuration software

    • D. 

      Device Driver

    • E. 

      Group policy

  • 71. 
    Which of the following advantages does WPA have over WEP? Select all that apply.
    • A. 

      End to end data packet encryption

    • B. 

      128 bit data encryption

    • C. 

      EAP user authentication

    • D. 

      Encryption key integrity checking

    • E. 

      Virus protection

  • 72. 
    Which component(s) prevent reflection on a bus topology network?
    • A. 

      Terminator

    • B. 

      Crossover cable

    • C. 

      Uplink port

    • D. 

      Multiple station

    • E. 

      Loop back plug

  • 73. 
    What is the maximum range of current Bluetooth devices?
    • A. 

      5 feet

    • B. 

      10 feet

    • C. 

      10 meters

    • D. 

      200 feet

    • E. 

      2 meters

  • 74. 
    What file should you check if your Windows XP installation has failed?
    • A. 

      Install.log

    • B. 

      Setuplog.txt

    • C. 

      Setup.txt

    • D. 

      Setup.log

    • E. 

      Fail.log

  • 75. 
    Which of the following passwords will probably be the most secure one?
    • A. 

      Unit23

    • B. 

      Allymo

    • C. 

      S-12vta

    • D. 

      Ttt123

    • E. 

      Johnash

  • 76. 
    Which of the following command would you use to install the Recovery Console?
    • A. 

      D:\i386\winnt32/cmdcons

    • B. 

      D:\i386\winnt32/cmd

    • C. 

      D:\i386\winnt32/console

    • D. 

      D:\i386\cmdcons

    • E. 

      D:\i386\winnt32/commandline

  • 77. 
    What is the process of using or manipulating people to gain access to network resources?
    • A. 

      Hacking

    • B. 

      Network engineering

    • C. 

      Social engineering

    • D. 

      Overclocking

    • E. 

      Social attack

  • 78. 
    What is a feature of virus shields?
    • A. 

      They reduce the amount of spam

    • B. 

      They protect against pishing

    • C. 

      They protect against hackers

    • D. 

      They stop pop-ups

    • E. 

      They automatically scan e-mails, downloads, and running programs

  • 79. 
    Which of the following tools would enable you to stop a user from logging into a local machine but still enable him to log in onto the domain?
    • A. 

      Policy settings

    • B. 

      Group policy

    • C. 

      User settings

    • D. 

      Local security settings

    • E. 

      EFS policy

  • 80. 
    Which of the following threats are categorized as social engineering? Select all that apply
    • A. 

      Telephone scams

    • B. 

      Spyware

    • C. 

      Dumpster diving

    • D. 

      Rootkit

    • E. 

      Trojans

  • 81. 
    How do you correct the memory condition in a Ni-Cd battery? Select all that apply.
    • A. 

      Use a conditioning charger

    • B. 

      Recharge the battery before it reaches 50%

    • C. 

      Discharge completely the battery before recharging it

    • D. 

      Leave the battery outside the window

    • E. 

      Put the battery in the freezer

  • 82. 
    Which part of a dox-matrix is the most dangerous?
    • A. 

      Print head

    • B. 

      Primary corona

    • C. 

      Ribbon

    • D. 

      Feed mechanism

    • E. 

      Cleaning blade

  • 83. 
    While printing you see on the display "memory overflow error". What should you do in this situation?
    • A. 

      You need to unplug/plug the cable

    • B. 

      You need to add more RAM

    • C. 

      Call you wife to say that you will be late

    • D. 

      Open the printer and change the motor system

    • E. 

      Turn off and then back on

  • 84. 
    What is the best way to clean an LCD screen? Select all that apply
    • A. 

      Denatured alchool

    • B. 

      Clean water

    • C. 

      Lint free cloth

    • D. 

      Amoniaka

    • E. 

      Normal napkin

  • 85. 
    Which of the following actions should you always take when upgrading RAM in a laptop? Select all that apply.
    • A. 

      Remove the power supply

    • B. 

      Remove all the old Ram

    • C. 

      Remove the battery

    • D. 

      Wear anti static wrist strap

    • E. 

      Remove the keyboard

  • 86. 
    Which protocol is used to transfer files between TCP/IP systems?
    • A. 

      TFP

    • B. 

      FTP

    • C. 

      POP3

    • D. 

      HTTPS

    • E. 

      SMTP

  • 87. 
    Which of the following is a common event to audit?
    • A. 

      The number of times a user log in

    • B. 

      The number of times a user log off

    • C. 

      When an application is opened

    • D. 

      The number of times a user log in fails

    • E. 

      The number of times an application fail

  • 88. 
    What is the best action during an lighting storm?
    • A. 

      Pray that it stops

    • B. 

      Turn the computer off

    • C. 

      Use a surge suppressor

    • D. 

      Unplug the printer

    • E. 

      Unplug all the cables from the outlet

  • 89. 
    A great way to understand the customer's problem is to:
    • A. 

      Ask her to write down the information

    • B. 

      Point at her

    • C. 

      Avoid eye contact

    • D. 

      Interrupt her when you want to say something

    • E. 

      Takes notes while she explains the problem

  • 90. 
    Which tool allows you to view logs and monitor real time data?
    • A. 

      Device Manager

    • B. 

      System Information

    • C. 

      Log applet

    • D. 

      Performance console

    • E. 

      Event manager

  • 91. 
    Mike sets up a small LAN of five Windows XP PC connected to a router that connects to a DSL connection. What kind of network has he set up?
    • A. 

      Domain based

    • B. 

      Peer to peer

    • C. 

      Client to peer

    • D. 

      Client/server

    • E. 

      Server/domain

  • 92. 
    What is either hardware or software that protects your computer or network from malicious users?
    • A. 

      Router

    • B. 

      Protocol

    • C. 

      Kerberos

    • D. 

      Firewall

    • E. 

      Bridge

  • 93. 
    Jim tried to install a printer on his XP Professional but he can't go on because he doesn't have permission. Why he doesn't have permission?
    • A. 

      He is logged on with a Local User account

    • B. 

      He is logged on with a Power User account

    • C. 

      He is logged on as a guest

    • D. 

      He is logged on with an administrator account

    • E. 

      He is logged on with a Back up User account

  • 94. 
    Part of good communication is :
    • A. 

      Don't be judgmental

    • B. 

      Speak first

    • C. 

      Use tech language

    • D. 

      Interrupt the customer when you know the answer

  • 95. 
    If loose toner come out from a page. What can be the cause?
    • A. 

      Transfer roller

    • B. 

      The laser is not working

    • C. 

      Fuser is not reaching the proper temperature

    • D. 

      The scanning mirror need to be cleaned