A+ 220-602 IT Technician

95 Questions | Total Attempts: 13559

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A+ 220-602 IT Technician

This quiz is for the second A+ exam the 220-602 to become IT Technician certified. For a better experience click yes on shuffle questions. Feel free to write your comment or suggestion. Updated April 2008


Questions and Answers
  • 1. 
    If you have a PC with an ATX motherboard and case, can you replace it with a BTX motherboard?
    • A. 

      Yes

    • B. 

      Yes, if you set the jumpers

    • C. 

      Yes, if you add more screw holes

    • D. 

      Yes, if you remove some ports

    • E. 

      No

  • 2. 
    • A. 

      Dead Hard Drive

    • B. 

      Insufficient DC wattage provided by the power supply

    • C. 

      Insufficient AC wattage provided by the electrical outlet

    • D. 

      Dead power supply

    • E. 

      Corrupted Driver

  • 3. 
    What tool is used to troubleshoot problems with windows, applications, etc...?
    • A. 

      Event checker

    • B. 

      Troubleshooter

    • C. 

      Event viewer

    • D. 

      Chkdsk

    • E. 

      NTcheck

  • 4. 
    Which of the following user account is created on a local computer and allow a user access to only that computer?
    • A. 

      Central user

    • B. 

      Global user

    • C. 

      Built in user

    • D. 

      Local user

    • E. 

      Guest

  • 5. 
    What is the protocol used in Internet?
    • A. 

      IPX/SPX

    • B. 

      Netbeui

    • C. 

      TCP/IP

    • D. 

      Netbios

    • E. 

      TCC

  • 6. 
    In a monitor what can be the cause for the flickering?
    • A. 

      A problem with video card

    • B. 

      Poor cable connection

    • C. 

      Bad CPU

    • D. 

      Bad Monitor

    • E. 

      Bad RAM

  • 7. 
    What is it that uses a single public IP address to access internet on behalf of all hosts on the network using IP addresses?
    • A. 

      NAT

    • B. 

      BAT

    • C. 

      IMAP

    • D. 

      IPX/SPX

    • E. 

      DHCP

  • 8. 
    You are explaining to Jim that if you don't _______ it can cause PC parts to overheat.
    • A. 

      Clean the keyboard

    • B. 

      Keep the humidity high

    • C. 

      Use liquid inside a computer

    • D. 

      Remove the dust inside the PC

    • E. 

      Shake the computer from time to time

  • 9. 
    After you got a call from a company. You have the task to dispose of a storage media. What would you do with it?
    • A. 

      You discharge it before disposing

    • B. 

      You destroy it

    • C. 

      You sell it

    • D. 

      You throw it in the regular trash

    • E. 

      You recycle it

  • 10. 
    When troubleshooting, what is the first step?
    • A. 

      Check the obvious

    • B. 

      Turn the computer on

    • C. 

      Make assumption

    • D. 

      Analise the problem without making an initial determination

    • E. 

      Speak about your certifications

  • 11. 
    In Windows 2000/XP the _____ can read from and write to parts of the system other than their own local drive, install applications and perform limited administrative task.
    • A. 

      Power user

    • B. 

      Back-up user

    • C. 

      Guest

    • D. 

      Administrator

    • E. 

      User

  • 12. 
    What type of service is DHCP?
    • A. 

      Name resolution

    • B. 

      Addressing

    • C. 

      E mail

    • D. 

      Security layer

    • E. 

      Remote control

  • 13. 
    What is critical to a successful OS load?
    • A. 

      System root files

    • B. 

      System state data

    • C. 

      System boot data

    • D. 

      System boot files

    • E. 

      System file table

  • 14. 
    Can be used to test a serial, parallel, USB, Network or other ports.
    • A. 

      Ground plug

    • B. 

      Network cable tester

    • C. 

      Ac outlet

    • D. 

      Tester

    • E. 

      Loop back plug

  • 15. 
    Which of the following is a type of authentication? Select all that apply.
    • A. 

      IMAP

    • B. 

      Smart card

    • C. 

      Smart chip

    • D. 

      Password

    • E. 

      Kerberos

  • 16. 
    Which of the following plans help to manage a failure.
    • A. 

      Preventive maintenance plan

    • B. 

      Regular plan

    • C. 

      Disaster recovery plan

    • D. 

      Pc plan

    • E. 

      Yearly plan

  • 17. 
    Which version offers a way to automatically download and install updates?
    • A. 

      Windows XP

    • B. 

      Windows 2000

    • C. 

      Windows ME

    • D. 

      Windows 98

    • E. 

      Windows 95

  • 18. 
    Which of the following is an important part of preventive maintenance?
    • A. 

      Keeping the humidity high

    • B. 

      Washing the inside of a computer

    • C. 

      Keeping the temperature high

    • D. 

      Getting rid of the dust

    • E. 

      Shacking the computer

  • 19. 
    Using a normal vacuum cleaner inside a PC can cause
    • A. 

      Humidity

    • B. 

      Heat

    • C. 

      ESD

    • D. 

      Dust

    • E. 

      Overclocking

  • 20. 
    What should you do when interacting with a customer?
    • A. 

      Use first name

    • B. 

      Explain your theory first

    • C. 

      Listen to him/her

    • D. 

      Fill out the papers

    • E. 

      Drink coffe

  • 21. 
    In a Dot Matrix printer if you get a poor print quality, what should you check first?
    • A. 

      Printer cable

    • B. 

      Printer Head

    • C. 

      Laser beam

    • D. 

      Ribbon

    • E. 

      Scanner

  • 22. 
    What's important to achieve customer satisfaction?
    • A. 

      Have an expensive plan

    • B. 

      Be prepared

    • C. 

      Whatever happen. Don't ask for help

    • D. 

      Recommend to change the software

    • E. 

      Speak about something

  • 23. 
    When should you ask permission to use customer property?
    • A. 

      Never

    • B. 

      Always

    • C. 

      To use the phone

    • D. 

      If the customer is older than you

    • E. 

      To use the keyboard

  • 24. 
    Which of the following features are present in Windows XP Professional but lacks in Windows Home? Select all that apply
    • A. 

      Compression of files/folders

    • B. 

      Support for remote desktop

    • C. 

      Support for group policy

    • D. 

      Encryption of files/folders

    • E. 

      None of the above

  • 25. 
    You are on site working on a computer, while a user comes to you and start asking detailed questions about what you are doing. He seems really interested in your job. What should you do?
    • A. 

      Ask him to leave the room

    • B. 

      Ignore him

    • C. 

      Tell him where he can get more training

    • D. 

      Stop what you are doing and answer

    • E. 

      Call your supervisor