Self-help customer support, team collaboration, or knowledge management - ProProfs Knowledge Base software provides a holistic solution for all your needs. It assists you at every stage of content creation - writing and editing to designing and publishing, and everything in between. Moreover, its powerful integrations with sibling tools - ProProfs Live Chat and Help Desk make it the perfect alternative to Zoho Wiki.

ProProfs starts at $0 (forever free plan) equips you with all the bells and whistles you need to create a self-help platform, monitor its performance, and deliver the best-in-class experiences to customers and employees.

Feature Comparison Between

ProProfs Knowledge Base & Zoho Wiki
Features
ProProfs Knowledge Base - The best alternative of Zoho Wiki
Zoho Wiki
Pricing
$0.50/page/month
$2.16/user/month
Storage
Unlimited
1 GB storage/user
Hosting
Free Hosting
(World-class hosting on AWS)
You’re on your own
Designed For
Businesses/Enterprises
Businesses/Enterprises
Installation & IT Support
Not required
(cloud-hosted)
Not required
(cloud-hosted)
Content Authoring
Ready-to-Use Templates
Yes
(20+ professionally designed templates)
WYSIWYG Editor
Single Sourcing
Import Content
Multiple Authors
Branding & Customization
User Management
Security & Restrictions
User Experiences
Integrations
Reports & Analytics
24*7 Support

Why Choose ProProfs?

  • Easily create a knowledge base from scratch
    Easily Create Your Knowledge Base

    Building a knowledge base is a breeze with ProProfs. All you need to do is sign up and start authoring content with our simple-to-use online text editor.

  • Use free knowledge base templates
    25+ Ready-to-Use Templates

    Choose from professionally designed templates to create a robust knowledge base, user manual, documentation, and help sites. Replace the placeholders with your ready content and modify the template based on your requirements.

  • Assign roles & permissions in public or private knowledge base
    Define Roles, Permissions & Security

    Assign roles such as editor, contributor, administrator, and viewer to different users and groups. Define their permissions based on their roles. Take full control of who can do what in your knowledge base.

  • Analyze actionable knowledge base reports
    Get Delightful Reports & Analytics

    Get actionable insights into your knowledge base’s performance. Know the total number of searches, failed and successful searches, popular and poorly rated articles, broken links, and more.

  • Access all possible features of a knowledge base software
    All the Features You Could Possibly Need

    ProProfs Knowledge Base Software has got everything you need to create an impressive help center. From authoring and publishing to customization and collaboration, the software tool offers them all.

  • knowledge base integrates with other powerful tools
    Plays Nicely With Others

    ProProfs Knowledge Base software integrates seamlessly with powerful tools, including Google Analytics, Wufoo, Zendesk, Salesforce, Freshdesk, among many others.

Here are a few more Zoho Wiki alternatives for you to explore:

1.HelpCrunch
Helpcrunch a Zoho wiki alternative

HelpCrunch’s knowledge base software is cloud-based and comes with all the necessary features you need to deliver self-service solutions to your customers. It’s a versatile tool that facilitates 24x7 access to knowledge and improved customer support. You can use this Zoho Wiki alternative to create knowledge base articles, provide smart content suggestions, keep your SEO on point, and customize the knowledge base as you want.

Pricing: Starts at $15/user/month
2.Zendesk Guide
Zendesk Guide, a Zoho Wiki alternative

Zendesk Guide is a gem when it comes to serving your customers and support staff. This Zoho alternative comprises compelling features that aid in creating a self-service multi-branded help center. It offers a rich text editor, built-in reporting system, collaboration options, and integration with Zendesk support, making the overall user experience incredibly seamless.

Pricing: Starts at $15/agent/month
3.Bitrix24
Bitrix24 knowledge Base software

Bitrix24’s open-source knowledge base software is ideal for startups as well as enterprise users. Businesses use this tool for effective knowledge management and promoting collaboration in teams. The software’s wide array of features, including access permissions, smooth search and navigation, easy access across devices, and beautiful templates, and many more make it one of the best Zoho alternatives.

Pricing: Starts at $15.36/2 users/month
4.Freshdesk
Freshdesk knowledge base software

Freshdesk’s knowledge base software can be used by businesses of all sizes to deliver top-notch self-service to their customers. A scalable content management system, answer bot, and advanced customization are some of the key highlights of this Zoho knowledge base alternative. If you are looking for a tool that helps you scale your knowledge base as you grow, serve a global audience, and monitor article performance, Freshdesk is the way to go.

Pricing: Starts at $13.34/agent/month
5.Atlassian Confluence
Confluence knowledge base software

Confluence’s tagline ‘Accomplish More Together’ stands true, given that this tool helps you achieve both - knowledge management, project collaboration, and employee engagement with the utmost ease. Many companies use Confluence to improve the way they work and serve customers. Customizable templates, feedback options, powerful integrations, and an advanced security system are some of the key highlights of this Zoho Wiki alternative.

Pricing: Starts at $10/10 users/month

Picking one alternative from the scores of options available is like tracing a needle in a haystack. That’s precisely why we have shown you the best Zoho Wiki alternatives above. Go through them to understand the offerings of each tool and how they can help you.

In case you find it difficult to make a choice, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

Our Delighted Customers

  • Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.

    Trever Ehrlich, Creative Solutions Manager, Kenco Logistics

  • ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

    Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services

  • The software empowered us to implement, update, and maintain user documentation with ease and now we are sorted.

    Judy Hutchison, Systems Director, RightAnswer.com

  • We significantly reduced errors in every order, thanks to the centralized source of information we created using ProProfs Knowledge Base Software.

    Tom Michael Dela Cruz, Training Specialist, The Studio Technologies Inc.

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