Customize as Needed
When you have a website, your customers expect and want you to have online support resources. An online website customer help center puts your documentation, FAQs, tutorials, and more immediately available for your customers in a single, searchable place. Surveys have shown that 91% of customers are willing to use online customer help centers, and 67% of customers say they prefer self-service help to contact your support staff via email, chat, etc.
Customers really like being able to access your help resources anytime, anywhere, and from any device. There is no more waiting for the phone help center to open up or the frustrating experience of sending an email and waiting for a response. With a website customer help center your customers are able to get the information they are looking for quickly and easily, with minimal effort on their part. Even better, your customer support staff is now freed up to provide better service to the customers who really need it because they don’t have to answer the same question over and over again.
One of the best features of having your website customer help center on ProProfs is that you can add context-sensitive help to your website. This means you put your helpful information right where users need it. Customers can find answers to their questions without leaving the page, which cuts down on frustration and increases customer delight. ProProfs also includes a powerful search function with your website customer help center, which makes it easy for customers to find exactly what they are looking for.
Simply gather all the materials and resources that your customer support staff already have. These may include tutorials, manuals, documentation, and FAQs. You already have a great start to your website customer help center! Use our template to add your existing resources, and easily update the branding and homepage to fit your needs. With this template, you’ll be able to get your website customer help center online in no time!