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Product documentation serves an important role when it comes to customer satisfaction. Customers consistently report that they prefer online product documentation. When product documentation is not available online, customers are forced to open a support ticket, which is frustrating for them and requires additional costs in staffing your help desk. Online product documentation puts the power in your customers’ hands and lets them browse your information and search for exactly what they need when they need it. You can include step-by-step instructions, FAQs, diagrams, PDFs, videos, and more to make your online product documentation even more helpful.
The first and most important in product documentation is making it available online. Providing customers with all the information they need immediately makes them much happier. It’s important that your product documentation is searchable so that customers can ask a question and get instant answers. Product documentation should be easy to navigate with a clean user interface that makes it easy for clients to browse your information and find what they need. Finally, it’s great to allow customers to add comments and feedback on the information you provide.
Your product documentation should be considered part of your marketing materials. Sure, it needs to include technical details and instructions, but it should also be branded, have engaging content, and make your customer feel as if they made the right choice in going with your product. This means you should write in a way that is easy for your customers to understand. Limit the use of jargon and use the simplest terms possible to keep your product documentation customer-friendly and accessible to all of your clients. ProProfs includes the option for customers to give feedback on your product documentation, which is a great way to find out whether you are connecting with customers and giving them the information they need to be successful with your product.
You can get started right away with this product documentation template by adding your company logo and adjusting the color scheme to fit your brand. You can update the appearance of the home page by changing the text, images, and which article are highlighted on the home page. We have established a basic table of contents and a few pages of content that you can use as a starting point, and you can easily upload your existing images, videos, PDFs, and other content.